project manager resume example with 20+ years of experience

(555) 432-1000,
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Professional Summary

CAREER SUMMARY Access Verification Analyst II Financial Analyst Revenue Analyst Business Analyst Procurement Analyst Pricing Analyst An ambitious senior-level data analyst with more than 15 years of interpreting and analyzing data for improvement of business procedures. Extensive experience in streamlining financial policies and procedures that enhance stakeholder relationships A focused financial analyst with direct experience conducting complex economic analyses and presenting leaders with the "story" behind the numbers in clear, timely, and actionable ways. “ Known by colleagues as a skilled-problem solver and innovative leader with a charisma that is captivating.” – Team Member, Sprint

  • Advanced Excel
  • PowerPoint Presentations
  • Advanced Access
  • Peoplesoft
  • Telecommunication
  • Sequential
  • Advanced Monarch Pro
  • Business Object
  • AS400
  • Customer Services
  • Bankruptcy
  • Training & Mentoring
  • Data Analysis
  • Contract
  • Word
  • Microsoft Office-Email
  • Process Improvement
  • Spreadsheets & Reporting
  • Negotiation
  • Team Leadership
  • Recruiting
  • Alteryx
  • Written and Verbal Communication Skills
  • Organization Skills
  • Claims
  • Salesforce
  • Power BI
  • QuickBooks
  • Contract
  • Procurement
  • Advanced Problem Solving
  • Project planning and development
  • Business process re-engineering
Kansas City Technical Education Center Kansas City, MO, Expected in 05/1979 Data Processing : - GPA :
Southeast High School Kansas City, MO Expected in 05/1979 High School Diploma : - GPA :
Work History
Trc Companies, Inc. - Project Manager
Scranton, PA, 11/2019 - Current
  • Performs analysis of business processes and data that pertain to business issues.
  • Provides reporting solutions and data metric analysis that may identify business trends and results.
  • Utilizes data analysis to explain business issues and financial implications, recommend workflow improvements, or enable the business unit to improve workflow processes.
  • Works with various business units to accomplish objectives.
  • Performs research and influences the strategy for the most complex reporting and analyses of information in reports.
  • Serves as a project leader or project manager and has significant interaction outside of the workgroup.
  • Headed project teams specializing in design and launch activities.
  • Automated multiple reporting tasks through creation of reporting tools.
  • Created Audited Tracker to assist executive leadership in decision-making processes.
  • Reviewed contract from Sales to make sure T- Mobile is getting the best pricing.
  • Dispute any charges that T-Mobile does not agree with.
  • Reduced expenditures by effectively negotiating vendor and service contracts to drive savings.
  • Managed all phases of projects from procurement to commission.
  • Identified, reviewed and applied policies and procedures
  • Managed all phases of projects from procurement to commission
  • Headed project teams specializing in design and launch activities
Christ Hospital - Assistant
Loveland, OH, 10/2016 - Current
  • Serves in a part-time role supporting a local retail store with a wide range of customer service, trains, mentors, and coaches' associates.
  • Empathically serves the needs of customers and associates; listens well; seeks to understand different points of view to help find the best solution or outcome provides helpful assistance to others; pursues a high standard of performance.
  • Shows curiosity; strives toward continuous improvement and learning; acts without being prompted; is motivated and resourceful in achieving successful results quickly.
  • Trains, mentors, and coaches all associates at pick up location on processes and transaction procedures related to delivery and return of orders.
  • Monitors and shares Omnichannel and reporting metrics and acts to resolve issues.
  • Train new associates on the mobile warrior with the first training class.
  • Enterprise Fulfillment – Monitors the Enterprise Fulfillment systems application, picks merchandise orders, and acknowledges completion in the system; accurately packs orders by packaging requirements and timelines; completes all Ship-from-Store and Pickup-in-Store online activities promptly within 24 hours.
  • Partners with Merchandise Associates/Assistants to replenish stores and take action to replace products from inventory.
  • Consistently meets established performance standards; including but not limited to shrink and safety initiatives, Omnichannel, customer service, profit, productivity, and attendance.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Attended to office operations and required paperwork
  • Worked closely with coworkers to strategically plan for company growth
  • Greeted guests in with friendliness and professionalism
  • Worked closely with manager to provide effective assistance for specific aspects of business operation
Sprint - Verification Analyst
City, STATE, 09/1997 - 04/2018
  • Initially hired as a Financial Analyst then promoted to a Revenue Analyst V position (2000).
  • In 2001, moved into the Access Verification Analyst II position.
  • Collaborated with various workgroups to recover funds paid on behalf of the company for its affiliates.
  • Addressed all questions and billing disputes from members and representatives and ensured invoices from other vendors were sent to affiliates promptly.
  • Audited and analyzed the costs associated with Sprint network invoices by researching and evaluating the contract usage rate and tariff information to determine the validity of access charges to ensure the correct billing of Sprint and Sprint PCS.
  • Disputed any invalid billing provided through ad-hoc reporting to internal departments and external vendors.
  • Resolved conflicts and negotiated settlements with the legal and regulatory department and internal network groups.
  • Reviewed invoices billed tens of millions per month for intercarrier compensation and access for any inaccuracy billing for the use of the Sprint PCS network.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Prepared a variety of different written communications, reports and documents to ensure smooth operations.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns
  • Sexual Harassment in the Workplace Training, 2001-2018.
  • Diversity in Business Training, 2001-2018.
  • Introduction to Sarbanes-Oxley Training, 2004-2005.
  • Demographic Trends in America Training, 2004.
  • Sprint Company College & University Recruiter, 1999-2002.
  • Parents and Family Advisory Board, Kansas State University, 1997-2001.

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Resume Overview

School Attended

  • Kansas City Technical Education Center
  • Southeast High School

Job Titles Held:

  • Project Manager
  • Assistant
  • Verification Analyst


  • Data Processing
  • High School Diploma

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