Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Career Overview
Effective project manager, with excellent written and verbal communication skills.  Experienced with building high functioning teams, that consistently deliver positive, customer focused software solutions and support.
  • Certified scrum master
  • Strong analytical skills
  • Project management
  • Strong Collaborative Skills
  • Software life cycle management
  • Client relationship management
  • Seasoned software developer
  • Hands on technical lead
Work Experience
2014 to Project Manager Trc Companies, Inc. | Boston, MA,
  • Responsible for formalization and documentation of processes and methodologies in our project, service and support areas.
  • Defined and documented project intake process with analysts, developers and coordinator Manage, monitor and report on all project and support initiatives and resources Scrum master for concurrent projects on cross functional teams deploying small to mid-sizd projects from intake to deployment and support Monitor, measure and report project status to IT leadership and other stakeholders Facilitated product increment reviews with customers and development teams to ensure consistency with development direction and customer expectations in an agile framework Resolve scheduling, project and team issues and risk through collaborative efforts with teams and/or customrs.
2006 to 2014 Project Leader Honda | Tallapoosa, GA,
  • Led Peoplesoft CRM implementations, including Service Center, Sales and Marketingmodles with cross functional internal team and external contract resources using waterfall approach Coordinated consulting efforts to deploy PeopleSoft CRM and Campus Solutions integrations Led, developed and supported student applicant electronic reference facility leveraging PeopleSoft CRM technology Provide support for service and reporting requests Provide general PeopleSoft CRM application support.
1998 to 2006 Application Development Specialist Accenture | Ashburn, VA,
  • Team lead providing customer support, maintenance and enhancement of production data warehouse employing the following technologies: Unix, Microsoft Windows, Mainframe JCL, Informatica 5, Oracle 8i, Mainframe and SilverStream 3.7 with interfaces to DB2 and Sybase.
  • Coordinated and prioritized projects and distributed projects to team members.
  • Team member on various sized department and enterprise development efforts, working with technologies that included Websphere in a J2EE environment, developing in HTML, JSP, JavaScript and Java; Informatica 6 and 7, Oracle 9i, PL/SQL.
  • Provided consulting support internally for development group utilizing informatica 6.2.
01/1994 to 01/1997 Account Operations Manager Cb Richard Ellis | Castleton On Hudson, NY,
  • Managed operations for pharmaceutical client, supporting data management and data processing production, operations and reporting functions, using SAS, T-SQL, C and Unix utilities and scripts.
  • Provided, business analyst function to client in the areas of training and data analysis support using Metaphor database reporting tool.
1992 to 1993 Process Planning Systems Specialist General Electric, Industrial & Power Systems | City, STATE,
  • Analysis, design and implementation of logical and physcal database for planners and selection of ErWIN ERD modeling tool.
  • Developed users manual for planning application implementation.
  • Facilitated maturation of team members in understanding of scrum and enterprise scrum in their roles as team members, product owners and scrum master.
  • Successfully mentored project coordinator into the role of project manager.
  • Facilitated increased velocities through transparency, coaching and encouraging team creativity
  • Mitigated risks of adverse customer relationships with hands on development intervention
Education and Training
Expected in Bachelor of Science | Computer Science Rensselaer Polytechnic Institute, Troy, NY GPA:
Completed three years in the Computer Science BS program Named to Who's Who among American College Students
agile, approach, business analyst, C, consulting, CRM, CSS, client, customer support, data analysis, data processing, data management, data warehouse, database, direction, documentation, ErWIN, functional, HTML, DB2, informatica 6.2, Informatica 5, Informatica 6, Informatica, J2EE, Java, JSP, Java Server Pages, JavaScript, JCL, leadership, Team lead, Mainframe, MS Office Suite, MS Project, Microsoft Windows, Windows, modeling, enterprise, Oracle 9, Oracle 8i, PL/SQL, PeopleSoft, processes, reporting, Sales, SAS, scheduling, Scrum, scripts, SilverStream 3.7, Sybase, T-SQL, Unix, utilities, Websphere

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Resume Overview

School Attended

  • Rensselaer Polytechnic Institute

Job Titles Held:

  • Project Manager
  • Project Leader
  • Application Development Specialist
  • Account Operations Manager
  • Process Planning Systems Specialist


  • Bachelor of Science

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