Project Management and technology professional with a demonstrated track record of project, operations, and financial management as well as process improvement through the use of best practices and strategies. Confidently manage client relationships, implementation projects and on-going operations with overlapping delivery dates and deadlines. Extensive knowledge of project management, systems implementations and HR Outsourcing. Client Management Project Management Operations Management Strategic Planning P&L Management Start-up Operations Requirement Identification Application Rollouts Process Improvements System Upgrades Procedure Development Business/Financial Analysis Staff Management Creating Process Documentation Cross-Departmental Communications Cost Reduction
Budgeting and forecasting
Project development and lifecycle
Work flow planning
05/2013 to Current
Project ManagerXerox － Tempe, AZ
Responsible for overall project
management of implementation activities and work stream startup, development of
operational processes and procedures, budget management, process improvement
functions and cost optimization/reduction initiatives, client liaison, identifying
non-value-added processes and coordinating implementation of new technologies. Approved purchasing and supplier agreements, maintained
vendor relationships, metrics and status reporting. Ensure corporate, client and organizational
requirements, timelines and SLA's are met to ensure compliance with contractual
agreements. Provide regular status reports to clients and executive teams, maintain
action, issue, risk and decision logs, documentation and communications as
necessary, and assess change requests.
Project manager for Xerox ACA state exchange
contract. Responsible for application
rollout, project timelines, client reporting and budget. Managed relationship with medical and dental
carrier partners providing coverage and interface files for ACA plans
administered by Xerox. Created and
implemented a new work stream and application for carrier reconciliation and
data validation to ensure both carriers and Xerox received appropriate funding
and customers receiving the correct coverage.
Led client remediation activities by
implementing standardized tools and processes to stabilize client service
delivery. Developing and vetting the
operational ‘Go to Green' plans to ensure the operational processes address
client concerns and stabilize the steady state teams providing services in the
Managed the development and rollout of a Xerox
project time tracking application to centralize and consolidate time
reporting. Developed business case,
financials and project plan to take the project from inception to
implementation rolling out the application to several thousand employees and
03/2008 to 05/2013
Implementation ManagerXerox － Tempe, AZ
Spearheaded implementation of a new service
offering for wage garnishments and corporate tax withholdings. Responsible for all aspects of implementation
from hardware environment, interface development, ERP customization and
operations. Managed concurrent customer implementations
with development and overlapping go-live dates.
Utilized and coordinated development resources supporting multiple
payroll departments and ERP applications while providing management oversight
for daily operations. Created and reviewed
executive status reporting, project logs, budget requests and required documentation.
Design and execute disaster recovery solutions for on-shore and off-shore
operations. Worked with clients to
ensure maintain relationships during transition and ensure no impact to payroll
and HR systems. Managed expectations,
service levels and issues during and after implementations until steady state.
Responsible for the implementation of and
operationally facilitated more than $200M in payments each month and
established new monthly revenue stream.
Directed implementation of Empower Tax application and infrastructure
for multiple payroll tax and wage garnishment clients with overlapping go live
Maintained implementation and shared services
organization P&L of approximately $5M annually ensuring adherence to budget
Generated $200K in savings and $15K in revenue
per month by leading operations consolidation project that combined multiple business
units into single shared services off-shore organization, effectively
standardizing services for multiple customers. Following consolidation, standardized solution
was sold to other business units and department revenue grew 100% within first
Secured between $50K-$100K in savings for each
client/department through establishment and launch of leveraged off-shore
payroll department supporting multiple customers and services, which reduced
vendor costs, headcount, and wages for all involved clients.
08/2006 to 03/2008
Project ManagerXerox － Tempe, AZ
medium-sized HR implementation and transition projects requiring extended
travel and co-location at client sites. Directed applications implementation
and process off-shoring functions in support of the UltiPro ERP solution. Coordinated post-production development schedule
for Global Manager Self Service application.
Generated $90K in wage savings and $15K in
facilities costs savings per year by project managing transfer of wage
garnishment processing from Dallas, Texas to Montego Bay, Jamaica. Transition
also improved legal compliance and increased productivity 20% by documenting
end-to-end processes and establishing document scanning and workflow processes.
Realized $50K in annual personnel and paper cost
savings by assisting in development and launch of web-based application for US
exempt employees to request paid time-off online, allowing 15,000 employees to
access real-time updates on available time-off balances and accruals.
Secured $900K refund by identifying stop-loss
tracking process gap and leading team of medical claims processing experts
through investigation, data collection, and submission of Great West Stop-Loss
Executed $200K in costs savings, increased
productivity, and improved document tracking for client by transitioning their
mailroom services from Atlanta, Georgia to Tempe, Arizona, including
establishment of document imaging process and technology to streamline
paper-intensive process as well as design and implementation of workflow
solution to manage electronic images.
01/2004 to 08/2006
Business AnalystXerox － Tempe, AZ
current state processes and applied process improvement techniques to enhance
productivity and reduce costs. Developed implementation and regression test
plans and conducted system testing for applications implemented or modified
within Xerox Rewards Administration Center. Supported application
implementations, performing testing and coordinating with management to define
business requirements. Managed cleanup of Xerox claims administration backlog.
Implemented Online Document Management (ODM) workflow
application for six HR Outsourcing clients by converting paper processes to
electronic, imaging documentation and applying Lean methodology. Reduced handoffs and increased productivity
by an average of 30% and allowed for processes to be globalized.
Improved data entry productivity 15% by
interfacing with management and developers to test and implement data entry
system that allowed off-shore data entry of medical and dental claims.
Associate of Science: Computer Information SystemsMesa Community College － Mesa, Arizona, USA