20+ years as a dedicated and compassionate healthcare professional with extensive experience in the implementation of Patient Centered Medical Home (PCMH) in primary care practices with a strategic focus on patient wellness and disease prevention programs.
NCQA PCMH Recognition Process Program Development & Project Management Quality Improvement Patient Care Management
Clinical Analysis Public Speaking Mentoring Public and Community Relations
10/2011 to Current
Project ManagerCompany Name – City, State
Strategically planned methods to achieve the implementation of PCMH program into 20 primary care practices.
Successfully submitted the National Committee Quality Assurance (NCQA) PCMH Multi-Site application of the recognition process.
10/2003 to 09/2011
Clinical LiaisonCompany Name – City, State
Managed the Medical Management Program at a 200 Physician Hospital Organization
Created and implemented the Nashua Youth Overweight Collaborative - Stay'nHealthy.org, a city-wide, 3 year educational project to improve Primary Care Providers' ability to treat overweight and at risk youth involving both Nashua hospitals and primary practices in the Greater Nashua region.
In partnership with Nashua Y, created and implemented “Prescribe the Y” physician referral program that is designed to meet the needs of overweight children and their families in the community. This very successful free program provides an opportunity for families to build a foundation towards a healthier lifestyle without the financial burden.
Collaborated with the Nashua Public Health Department to incorporate Prescribe the Y in the Community Health Improvement Plan.
Developed, facilitated and implemented healthcare quality and process improvement initiatives based on HEDIS performance measures such as childhood obesity, diabetes and smoking cessation.
Led the planning and achievement of quality improvement programs across all disciplines in the hospital and provider practices such as diabetic education packets and radiation safety program.
Mentored and coached 4 winning Quality Improvement teams in the annual Southern NH Health System Quality Improvement Fair.
Presented Stay'NHealthy Program at several local and national childhood obesity conferences.
05/2001 to 10/2003
Associate Client Service ManagerCompany Name – City, State
Supported and continually maintained the implementation of services for the health and welfare benefits for clients including the Miller Brewing Company.
03/1996 to 05/2001
Provider Relations RepresentativeCompany Name – City, State
Responsible for field and office activities in educating and supporting the expansion of the provider network into northern Massachusetts.
Provided support and ongoing education to contracted providers and their office staff regarding organization's policies, procedures, and contractual obligations to ensure compliance with state and federal regulations.
Maintains regular contact with key provider organizations and serves as a liaison to internally resolve complex issues. Develops strong interpersonal relationships with assigned providers.
09/1984 to 03/1996
Certified Medical Assistant Clinical AnalystCompany Name – City, State
Assisted and supported general surgeon James Squires, MD, CEO in direct preoperative and postoperative patient care.
Under direct supervision, developed wound care program.
Created a breast cancer management program.
Responsible for gathering of data and clinical analysis in the surgery and ortheopedic department.
Associate of Science: Medical Assistant, Board Certified Hesser College -
Nashua School District Wellness Committee Nashua Community Health Improvement Plan Committee Prescribe the Y Committee Patient Information Committee - SNHHS
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Job Titles Held:
Associate Client Service Manager
Provider Relations Representative
Certified Medical Assistant Clinical Analyst
Associate of Science : Medical Assistant, Board Certified
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