To utilize my education, experiences, interpersonal and organizational skills, in a management or project coordination setting with opportunity for professional growth.
Microsoft Word, PowerPoint, and Excel, as well as Internet research skills
Type 50 wpm
Project ManagerJan 2016 to Current Dutch Express － New York, NY
Responsible for operations department of a last-mile/on-demand delivery company that provides messenger services to corporate clients and large accounts such as Amazon Prime Now, FreshDirect and Westfield Mall WTC.
Implemented and improved processes to structure the business, doubling revenues as well as employees in the span of one year.
Analyze and constantly iterate on existing processes to improve client experience and Delivery Associate performance resulting in 100% client retention and a 15% improvement in Delivery Associate reliability.
Responsible for implementing and tracking metrics analysis to properly allocate capacity, drive pricing, and improve Delivery Associates performance.
Devised cost effective way to match supply to a growing client base with difficult-to-forecast demand volumes.
Responsible for all stages of new client funnel (new client discovery, cost structure analysis/pricing proposal, operations planning, legal/contract definition and negotiation, new client on-boarding).
Devised operations expenditures tracking in order to determine appropriate pricing for new clients.
Manage operations team including two direct reports (a data analyst and scheduler).
Oversee Delivery Associate scheduling and dispatching teams.
Closely work with HR to improve hiring and on-boarding processes.
Area ManagerJan 2015 to Jan 2016 Amazon － New York, NY
Review the work forecasts and determine productivity requirements to produce during the day to meet the overall building objectives.
Partner with other Area Managers to balance labor ensuring that we are operating a balanced and efficient shift while meeting all of my goals.
Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
Proactively identified and lead process improvement initiatives and Lean.
Dispatch SupervisorFeb 2010 to Jan 2015 Mark IV Transportation & Logistics － Kearny, NJ
Supervise, manage and train 10-person staff.
Assign routes, power equipment and provide starting times to driver workforce to ensure customer expectations are achieved in an efficient and timely manner.
Monitor and manage route execution by addressing driver efficiency issues.
Manage driver's available work hours in accordance with DOT regulations.
Daily communication with shippers and consignees via telephone and email when issues arise.
Assist in the planning and scheduling of appointments freight as required
Generate and maintain daily, monthly, and quarterly reports to support dispatch operations.
Resolve driver's issues within the framework of MarkIV culture and establish policy.
Account ManagerJun 2004 to Feb 2010 Allied Barton / Google － New York, NY
Supervise, manage and train 40-person security staff.
Issue ID cards and monitor access of all personnel by using the CCTV and CCURE system.
Programming devices associated with the CCure system.
Prepare correspondences, document invoices, including material for payment of employees.
Understand in depth security strategies, policy & procedures, risk assessment & managed security practices with successful execution.
Customer Service RepMar 2004 to Jun 2004 IDT Phone Company － Newark, NJ
Processed account information using the provided network.
Maintained a call volume of 60 an hour.
Corresponded with customers.
LandscaperMar 2002 to Oct 2003 Morgan's Landscaping － Spring Lake, NJ
Responsible for inventory and supply's needed to effetely run the company.
Built stationary brick walls.
Kept record of bills.
Called clients to advertise company.
Security ScreenerApr 2001 to Feb 2002 Newark Airport － Newark, NJ
Responsible of access control of passengers boarding there flight.
Memorized checklist of items that where not allowed on planes.
Operated x-ray machine to monitor passenger's luggage of any items that could be determined as harmful to passengers or them selves.
Basketball CoachJun 2000 to Sep 2000 Jersey City Recreation － Jersey City, NJ
Recruited young children to partake in the summer league.
Coached basketball to groups as large as 25 players per group.
Distributed uniforms, equipment and took inventory.
Scorekeeping and statistics.
Communicate and listen well to others
Work effectively with others
Organize well, responsible worker
Understand and follow detailed instructions
Effectively coordinates people, information and task execution.
Customer Service RepJan 2000 to Jan 2001 Ikea － Elizabeth, NJ
Handled all levels of customer feed back.
Took and processed orders for customers.
Maintained a log, which kept record of damaged merchandise.
Education and Training
Associate2002Hudson Community College － Jersey City, NJ
balance, Business Development, client, clients, data analyst, Delivery, dispatching, email, hiring, HR, inventory, legal, access, Excel, PowerPoint, Microsoft Word, negotiation, network, Internet research, Operations Management, personnel, pricing, Prime, processes, process improvement, Programming, proposal, risk assessment, safety, scheduling, statistics, telephone, Type 50 wpm, x-ray