Dedicated and focused Project Management Specialist with over [Number] years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.
Skills
Project Management
Customer Relations Specialist
Customer Satisfaction
Customer Service
Negotiating
Operations Management
Process Improvement
Proposals
Quality
Sales
Supervisor
Telephones
Training employees
Project development and lifecycle
Project scope
Staff training and motivation
Presentations
Schedule management
Client relations
Client rapport
Systems implementation
Staff training and mentoring
Customer relations specialist
Microsoft Office Suite expert
Experience
Project Manager, 01/2018 to Current Planet Pharma – Costa Mesa, CA,
Managed day to day operational aspects of assigned projects, ensuring all projects are delivered on time, within scope and within budget
Developed and implemented project plans according to customer specifications; defined Scope of Work (SOW), goals, and deliverables; involving all relevant stakeholders to determine priorities, ensure technical feasibility and manage progress
Managed timelines, risks, and deliverables according to scope -Established and coordinated project implementation schedule to include kick off meetings, installations, training, database builds, shipping and billing schedules -Served as primary Point of Contact (POC); provided ongoing communication for customers, various teams, and stakeholders
Determined the customer's goals and needs, managed expectations accordingly, provided tools, resources, and ongoing support for successful, self-sufficient operation
Updated customer database to ensure accurate customer specific information; utilized database for equipment, shipping, and correspondence information
Communicated with distributors, negotiating quotes; coordinated site visits, installations, and schedules according to scope of work
Supported various teams, regional sales managers, product managers, and engineers as needed
Prepared bid proposals, request for proposals, and other reports as required -Recommended viable solutions for all platforms and process improvement for flawless execution of projects and guaranteed customer satisfaction
Reported and escalated issues to management as needed
Defined project plans and timelines, managed workflow and personnel and achieved completion deadlines on or before schedule.
Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
Created project plans with established timelines for integral phases, assigned to appropriate teams, managed workflow and achieved RFP submissions and completion deadlines on or before schedule.
Brought projects in on-time and in accordance with budget and quality standards.
Modified and reconstructed project plans to better align with organizational objectives.
Presided over subcontractor kickoff meetings to review project requirements, schedules and compliance.
Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
Assessed project risks and devised mitigation actions encompassing close attention to contracts and service level agreements by subcontractors and vendors, external dependencies and potential roadblocks.
Handled continuous project monitoring and management, including developing forecasts, tracking expenses and approving payments.
Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Addressed internal and customer-related issues each day and affected strategic resolutions.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Marketing Assistant, 08/2017 to 01/2018 Manulife – Medford, OR,
Provide high level support to Regional Sales Managers, distributors, and customers
Processed orders submitted by Regional Sales Managers, distributors, and customers
Developed knowledge of hardware and software to better assist Regional Sales Managers, distributors, and customers
Maintained and distributed monthly sales data
Managed planning and implementation of tradeshows and exhibits
Planned annual sales meetings and scheduled all corresponding events and activites
Maintained inventory of marketing collateral - Assisted with price quotes, purchase orders, and change orders.
Coordinated workflow between team members by organizing documentation, communications and collateral.
Developed and oversaw internal and external events.
Coordinated with vendors to complete projects according to schedule and specifications.
Prepared, completed and tracked customer surveys for local, regional and national campaigns.
Assistant Manager, 05/2005 to 08/2008 Schlotzsky's Deli – Granite Shoals, TX,
Responsible for overseeing and training employees
Responsible for explaining processes
Responsible for renting cars to customers
Responsible for selling protection packages
Conducted sales and service calls to new and existing customers
Provided customer services
Attending training courses
Prepared cash deposits
Worked accounts receivables while being the main supervisor of the front end of the business.
Enforced company policies and procedures to strengthen operational standards across departments.
Delegated daily tasks to team members to optimize group productivity.
Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Management Assistant/Trainee, 11/2003 to 05/2005 Enterprise Rent-A-Car – City, STATE,
Provide customer service to customers by helping them with their rental needs
Answered telephones
Washed cars
Picked up customers
Assisted other employees with callbacks
Worked accounts receivables
Attended sales calls to create new business and grow existing business.
Assisted with administrative tasks to better understand industry processes.
Cross-trained in every store role to maximize operational knowledge.
Worked alongside senior team members to learn all related job tasks and roles.
Helped [Job title] streamline service operations, increasing revenue and optimizing processes to capitalize on industry changes.
Tracked, recorded and reported customer satisfaction data for each shift.
Shadowed [Job title] to gain understanding of organizational expectations and management techniques.
Resolved customer issues efficiently to build loyalty.
Identified needs of customers promptly and efficiently.
Education and Training
BA: Business Administration, Marketing and management, Expected in 2003 Valdosta State University - Valdosta, GPA: Cum Laude
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