Livecareer-Resume
Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Dedicated and focused Project Management Specialist with over [Number] years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.

Skills
  • Project Management
  • Customer Relations Specialist
  • Customer Satisfaction
  • Customer Service
  • Negotiating
  • Operations Management
  • Process Improvement
  • Proposals
  • Quality
  • Sales
  • Supervisor
  • Telephones
  • Training employees
  • Project development and lifecycle
  • Project scope
  • Staff training and motivation
  • Presentations
  • Schedule management
  • Client relations
  • Client rapport
  • Systems implementation
  • Staff training and mentoring
  • Customer relations specialist
  • Microsoft Office Suite expert
Experience
Project Manager, 01/2018 to Current
Planet PharmaCosta Mesa, CA,
  • Managed day to day operational aspects of assigned projects, ensuring all projects are delivered on time, within scope and within budget
  • Developed and implemented project plans according to customer specifications; defined Scope of Work (SOW), goals, and deliverables; involving all relevant stakeholders to determine priorities, ensure technical feasibility and manage progress
  • Managed timelines, risks, and deliverables according to scope -Established and coordinated project implementation schedule to include kick off meetings, installations, training, database builds, shipping and billing schedules -Served as primary Point of Contact (POC); provided ongoing communication for customers, various teams, and stakeholders
  • Determined the customer's goals and needs, managed expectations accordingly, provided tools, resources, and ongoing support for successful, self-sufficient operation
  • Updated customer database to ensure accurate customer specific information; utilized database for equipment, shipping, and correspondence information
  • Communicated with distributors, negotiating quotes; coordinated site visits, installations, and schedules according to scope of work
  • Supported various teams, regional sales managers, product managers, and engineers as needed
  • Prepared bid proposals, request for proposals, and other reports as required -Recommended viable solutions for all platforms and process improvement for flawless execution of projects and guaranteed customer satisfaction
  • Reported and escalated issues to management as needed
  • Defined project plans and timelines, managed workflow and personnel and achieved completion deadlines on or before schedule.
  • Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
  • Created project plans with established timelines for integral phases, assigned to appropriate teams, managed workflow and achieved RFP submissions and completion deadlines on or before schedule.
  • Brought projects in on-time and in accordance with budget and quality standards.
  • Modified and reconstructed project plans to better align with organizational objectives.
  • Presided over subcontractor kickoff meetings to review project requirements, schedules and compliance.
  • Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
  • Assessed project risks and devised mitigation actions encompassing close attention to contracts and service level agreements by subcontractors and vendors, external dependencies and potential roadblocks.
  • Handled continuous project monitoring and management, including developing forecasts, tracking expenses and approving payments.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
Marketing Assistant, 08/2017 to 01/2018
ManulifeMedford, OR,
  • Provide high level support to Regional Sales Managers, distributors, and customers
  • Processed orders submitted by Regional Sales Managers, distributors, and customers
  • Developed knowledge of hardware and software to better assist Regional Sales Managers, distributors, and customers
  • Maintained and distributed monthly sales data
  • Managed planning and implementation of tradeshows and exhibits
  • Planned annual sales meetings and scheduled all corresponding events and activites
  • Maintained inventory of marketing collateral - Assisted with price quotes, purchase orders, and change orders.
  • Coordinated workflow between team members by organizing documentation, communications and collateral.
  • Developed and oversaw internal and external events.
  • Coordinated with vendors to complete projects according to schedule and specifications.
  • Prepared, completed and tracked customer surveys for local, regional and national campaigns.
Assistant Manager, 05/2005 to 08/2008
Schlotzsky's DeliGranite Shoals, TX,
  • Responsible for overseeing and training employees
  • Responsible for explaining processes
  • Responsible for renting cars to customers
  • Responsible for selling protection packages
  • Conducted sales and service calls to new and existing customers
  • Provided customer services
  • Attending training courses
  • Prepared cash deposits
  • Worked accounts receivables while being the main supervisor of the front end of the business.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Delegated daily tasks to team members to optimize group productivity.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Management Assistant/Trainee, 11/2003 to 05/2005
Enterprise Rent-A-CarCity, STATE,
  • Provide customer service to customers by helping them with their rental needs
  • Answered telephones
  • Washed cars
  • Picked up customers
  • Assisted other employees with callbacks
  • Worked accounts receivables
  • Attended sales calls to create new business and grow existing business.
  • Assisted with administrative tasks to better understand industry processes.
  • Cross-trained in every store role to maximize operational knowledge.
  • Worked alongside senior team members to learn all related job tasks and roles.
  • Helped [Job title] streamline service operations, increasing revenue and optimizing processes to capitalize on industry changes.
  • Tracked, recorded and reported customer satisfaction data for each shift.
  • Shadowed [Job title] to gain understanding of organizational expectations and management techniques.
  • Resolved customer issues efficiently to build loyalty.
  • Identified needs of customers promptly and efficiently.
Education and Training
BA: Business Administration, Marketing and management, Expected in 2003
Valdosta State University - Valdosta,
GPA:
Cum Laude

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Disclaimer

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

74Average

resume Strength

  • Formatting
  • Personalization
  • Target Job

Resume Overview

School Attended

  • Valdosta State University

Job Titles Held:

  • Project Manager
  • Marketing Assistant
  • Assistant Manager
  • Management Assistant/Trainee

Degrees

  • BA

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: