Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Dedicated and focused Project Management Specialist with over [Number] years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.

  • Project Management
  • Customer Relations Specialist
  • Customer Satisfaction
  • Customer Service
  • Negotiating
  • Operations Management
  • Process Improvement
  • Proposals
  • Quality
  • Sales
  • Supervisor
  • Telephones
  • Training employees
  • Project development and lifecycle
  • Project scope
  • Staff training and motivation
  • Presentations
  • Schedule management
  • Client relations
  • Client rapport
  • Systems implementation
  • Staff training and mentoring
  • Customer relations specialist
  • Microsoft Office Suite expert
Project Manager, 01/2018 to Current
Planet PharmaCosta Mesa, CA,
  • Managed day to day operational aspects of assigned projects, ensuring all projects are delivered on time, within scope and within budget
  • Developed and implemented project plans according to customer specifications; defined Scope of Work (SOW), goals, and deliverables; involving all relevant stakeholders to determine priorities, ensure technical feasibility and manage progress
  • Managed timelines, risks, and deliverables according to scope -Established and coordinated project implementation schedule to include kick off meetings, installations, training, database builds, shipping and billing schedules -Served as primary Point of Contact (POC); provided ongoing communication for customers, various teams, and stakeholders
  • Determined the customer's goals and needs, managed expectations accordingly, provided tools, resources, and ongoing support for successful, self-sufficient operation
  • Updated customer database to ensure accurate customer specific information; utilized database for equipment, shipping, and correspondence information
  • Communicated with distributors, negotiating quotes; coordinated site visits, installations, and schedules according to scope of work
  • Supported various teams, regional sales managers, product managers, and engineers as needed
  • Prepared bid proposals, request for proposals, and other reports as required -Recommended viable solutions for all platforms and process improvement for flawless execution of projects and guaranteed customer satisfaction
  • Reported and escalated issues to management as needed
  • Defined project plans and timelines, managed workflow and personnel and achieved completion deadlines on or before schedule.
  • Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
  • Created project plans with established timelines for integral phases, assigned to appropriate teams, managed workflow and achieved RFP submissions and completion deadlines on or before schedule.
  • Brought projects in on-time and in accordance with budget and quality standards.
  • Modified and reconstructed project plans to better align with organizational objectives.
  • Presided over subcontractor kickoff meetings to review project requirements, schedules and compliance.
  • Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
  • Assessed project risks and devised mitigation actions encompassing close attention to contracts and service level agreements by subcontractors and vendors, external dependencies and potential roadblocks.
  • Handled continuous project monitoring and management, including developing forecasts, tracking expenses and approving payments.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Addressed internal and customer-related issues each day and affected strategic resolutions.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
Marketing Assistant, 08/2017 to 01/2018
ManulifeMedford, OR,
  • Provide high level support to Regional Sales Managers, distributors, and customers
  • Processed orders submitted by Regional Sales Managers, distributors, and customers
  • Developed knowledge of hardware and software to better assist Regional Sales Managers, distributors, and customers
  • Maintained and distributed monthly sales data
  • Managed planning and implementation of tradeshows and exhibits
  • Planned annual sales meetings and scheduled all corresponding events and activites
  • Maintained inventory of marketing collateral - Assisted with price quotes, purchase orders, and change orders.
  • Coordinated workflow between team members by organizing documentation, communications and collateral.
  • Developed and oversaw internal and external events.
  • Coordinated with vendors to complete projects according to schedule and specifications.
  • Prepared, completed and tracked customer surveys for local, regional and national campaigns.
Assistant Manager, 05/2005 to 08/2008
Schlotzsky's DeliGranite Shoals, TX,
  • Responsible for overseeing and training employees
  • Responsible for explaining processes
  • Responsible for renting cars to customers
  • Responsible for selling protection packages
  • Conducted sales and service calls to new and existing customers
  • Provided customer services
  • Attending training courses
  • Prepared cash deposits
  • Worked accounts receivables while being the main supervisor of the front end of the business.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Delegated daily tasks to team members to optimize group productivity.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Management Assistant/Trainee, 11/2003 to 05/2005
Enterprise Rent-A-CarCity, STATE,
  • Provide customer service to customers by helping them with their rental needs
  • Answered telephones
  • Washed cars
  • Picked up customers
  • Assisted other employees with callbacks
  • Worked accounts receivables
  • Attended sales calls to create new business and grow existing business.
  • Assisted with administrative tasks to better understand industry processes.
  • Cross-trained in every store role to maximize operational knowledge.
  • Worked alongside senior team members to learn all related job tasks and roles.
  • Helped [Job title] streamline service operations, increasing revenue and optimizing processes to capitalize on industry changes.
  • Tracked, recorded and reported customer satisfaction data for each shift.
  • Shadowed [Job title] to gain understanding of organizational expectations and management techniques.
  • Resolved customer issues efficiently to build loyalty.
  • Identified needs of customers promptly and efficiently.
Education and Training
BA: Business Administration, Marketing and management, Expected in 2003
Valdosta State University - Valdosta,
Cum Laude

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