Plans jobs to maximize profits, increase production speeds and minimize waste.
Enters jobs into production press schedule, check/pull plates, verify material quantities to produce jobs.
Addresses quality issues/complaints. Propose corrective actions in-house and resolve with customer.
Provides on site technical support to customer
Manages customer inventory requirements
Drafts action plans and leads meetings with department executives to review project status and proposed changes.
Collaborates with cross-functional teams to draft project schedules and plans.
Serves as the single point of contact for project scheduling and changes.
Advanced Labelworx, Inc.Anderson, SCQuality Manager/Pre-Press Manager01/2010 to 08/2011
Managed Pre-Press department and work flow. Supervised plate making activities and equipment.
Oversaw implementation of EFI Jetrion Digital Press and work flow. Trained employees to run press.
Vital in installing / training for new digital equipment and processes.
Maintained an up-to-date ISO program for the SC/TN facilities.
Processed internal and external quality issues, internal auditing, quality record keeping and equipment/tool calibration in accordance to ISO 9001:2008 standards.
Led customer and ISO audits.
Carried out special projects as directed. Created innovative solutions to quality and production issues.
Planned and conducted monthly quality meetings.
Reported and posted all internal and external complaints monthly.
Directed the day-to-day activities of the quality system. Maintained controlled document system.
Mankiewicz Coatings, Inc.Simpsonville, SCQuality Manager/General Manager04/2003 to 01/2010
Provided Total Quality Management (TQM) for Mankiewicz Coatings, a subsidiary of Mankiewicz Gebr. & Co. based in Hamburg, Germany. Mankiewicz Gebr. is Germany's leading manufacturer of interior decorative coatings for the automotive and aviation industries, generating approximately 120 million dollars in revenue globally.
Interfaced with key customer accounts included BMW, Boeing, Airbus and GE.
Served as primary point of contact for and liaison between key accounts, senior management and sales representatives in the United States to ensure expedient problem resolutions, customer satisfaction and account retention.
Maintained a strong relationship with freight forwarders and brokers to achieve expedited customs clearance of ocean containers and airfreight deliveries from overseas.
Managed color tinting, large batch production and QC lab testing, as well as employee training for both areas. Implemented AS 9100 and ASTM testing standards in the QC lab.
Monitored warehouse stocks and incoming materials through SAP software. Input purchase orders and customer sales orders through SAP.
Involved in hiring and screening of potential employees. Worked with employment staffing agencies closely to recruit quality candidates.
Handled employee general orientation, training and IT set-up needs.
Erwin Penland, Inc.Greenville, SCPrint Production Manager07/2001 to 04/2003
Oversaw print production operations for agency's largest account.
Obtained competitive bids and production time lines for point of sale materials.
Managed over 300 open print jobs simultaneously with 1% rework.
Supervised training of new production assistants and art department.
Coordinated with over 20 account executives and 20 computer artists regarding production schedules.
Evaluated printed pieces for accuracy, quality control and color management.
Implemented new policies and procedures for production work flow and responsiveness to the customer.
Managed electronic file server and data archives.
Maintained and established new relationships with reliable print vendors.
Bachelor of Science:Graphic Communications1996Clemson University, Clemson, South Carolina
Coursework in Printing Management, Graphic Design and Communications