Information Systems/Telecommunications professional Seeking a challenging position in a healthy vertical growth pattern that offers the opportunity to utilize my skills and experience to assist an organization in meeting its goals and objectives. Excellent managerial, technical, organizational, interpersonal, and analytical skills, teamed with communication skills both verbal and written with outstanding problem solving abilities. Specialties: Systems Administration, Tech Support, Project Management
Exceptional interpersonal communication
Client account management
Consistently meet goals
Project Manager 4, 11/2012 to Current Comcast – Naperville, IL
Responsible for establishing and tracking project milestones for 3 advanced voice products.
Working with the customer and/or their vendors on setting proper expectations for service delivery.
Knowledge of VoIP solutions.
Programming the products.
Works with minimal supervision/guidance.
Accountable for individual results and impact on team.
Partnered successfully with different Departments to produce a positive Outcome.
?Implemented innovative programs to increase employee loyalty and reduce turnover.
Exceeded company objectives to exceed timelines
?Hired and trained 3 of our newly hired staff.
DIRECT SALES EXECUTIVE, 03/2012 to 11/2012 CHARTER COMMUNICATIONS – Saint Louis, MO
Actively and consistently support all efforts to simplify and enhance the customer experience.
Spends most (typically, 80% or more) of time outside soliciting new residential and Business customers through door-to-door contact and leads, explains products and services available to potential customers, and obtains customer orders.
Meets established objectives relative to increased sales volume in assigned territories.
Responds to customer problems and complaints according to established company policy; follows through to ensure issues are satisfactorily resolved.
Maintains a well-informed knowledge base of competitors' activities throughout assigned territory; informs manager of any changing competitive pricing programs or marketing directions.
Attends and actively contributes to sales meetings and training programs.
Completes all necessary paperwork to support sales activities including sales orders, sales agreements, billing forms and sales reports in a manner consistent with quality control guidelines.
Collects and accounts for funds, collects equipment and provides receipts according to company policy and guidelines.
Sales Executive/Network Installer, 03/2011 to 03/2012 CLEAR WIRELESS INTERNET HOUSTON – Saint Louis, MO
Responsible for direct sales contracts to satellite authorized retailers.
Also responsible for network installations in homes and businesses for the sales team around.
Systems Administrator, 09/2004 to 06/2011 FAMILY CARE – Saint Louis, MO
Responsible for building testing, developing and administering 5 HP servers using Windows 2003 w/ Active Directory with SharePoint services for over 150 users directly and remotely in 5 different states VmWare.
Responsibilities include but not limited to creating roles for the server, testing and applying applications make sure all applications are compatible with the os.
Monitoring of Microsoft Operations Manager MOM alerts VmWare, Collected server metrics and creates documented monthly reports.
Setting up DHCP scope & setting group Policies.
Travel required and 24/7 support.
Negotiated prices, terms of sales and service agreements.
Quoted prices, credit terms and other bid specifications.
Wrote sales contracts for orders obtained and submitted orders for processing.
Created strategic brand building events to expand the current product portfolio.
Systems Administrator, 05/2009 to 03/2011 WILLIAM C. HARRIS FUNERAL DIR. & CREMATION SERVICE – Saint Louis, MO
Responsible for building testing, developing and administering 1 Dell server using Windows 2008 Small Business w/Active Directory with SharePoint services for over 15 users directly and remotely.
Responsibilities include but not limited to creating roles for the server, testing and applying applications make sure all 2nd and 3rd party applications are compatible.
Collect server metrics and create documented monthly reports.
Setting group Policies.
High School Diploma: 1990 Jennings Sr. High School - Jennings, MO
Bachelor of Science: Accounting, 1990 Knoxville College - Knoxville, TN
Accounting National Pan Hellenic Council President
President Kappa Alpha Psi Fraternity Beta Phi Chapter