Accomplished IT Professional with a wide range of industry experience. Genuine people person with a technical IT background, looking to bring a proven track record of excellent communication and professionalism to a team oriented company.
Purchasing and procurement
Strong communication skills
Technical problem solving
Directed, managed and successfully delivered multiple global projects for Cisco Systems. Led successful business acquisitions for Cisco Systems IT Enterprise and the subsequent Windows technology integration in under 60 days. Awarded the Cisco Systems CAP Awardfor leading the global Windows NT to Active Directory infrastructure migration project.Collaborated with ITCross Functional teams to design and implement continuous process improvements globally. Planned, installed, configured, and monitored critical document management infrastructure for a large scale Engineering and R&D campus. Interfaced with end-users and senior managers alike at all levels of the organization to provide clear communication and the highest level of professional support.
Technical Coursework and Certifications
A+ Certified, PMP Coursework, completed multiple
courses in Risk and Opportunity
Management, MCSE courses, Managerial
Statistics and Management Communication classes and workshops. Working Globally training, Internal Cisco Systems classes for many Cisco
products. Leadership and Management Certifications
from several Institutions.
Cisco SystemsBoxborough, MAProject Manager02/2006 to 07/2014
Delivered many large and small scale projects for the IT Implementation team, including server infrastructure life-cycle refreshes, critical application server installations, and Testing, QA and Production Infrastructure.
Drafted project plans and managed small and large global technical teams for time-critical projects.
Led regular ongoing meetings with department executives and stake holders to review project status and any proposed changes.
Defined and communicated technical project deliverables to all stake holders and monitored status of tasks, timelines and resources.
Continually communicated status reports to senior management and department executives for budgeting and planning purposes.
Collaborated with cross-functional teams to draft project schedules, needed resources, plans and scope of execution.
Monitored team progress and enforced deadlines and served as the single point of contact for project scheduling, changes and status.
Developed weekly slideshows and other forms of media to present ongoing project progress to the IT Directors, Department Executives, Internal clients, and Management teams.
Cisco SystemsBoxborough, MASystem Administrator02/1999 to 02/2006
10 years experience in the maintenance and troubleshooting of complex global infrastructures.
Designed and delivered mission critical Windows Server infrastructure to ensure the highest levels of availability, performance and security.
Maintained security, backup, and redundancy strategies and assisted with designing information and operational support systems.
Troubleshot both client and server issues and resolved problems accurately and efficiently.
Coordinated hardware and software repair processes with outside vendors.
Promoted to Cisco Project Manager 2006
GE Capitol ITSWoburn, MAInformation System Specialist / Field Technician01/1994 to 02/1999
Field Service Technician, covering all over Massachusetts doing break/fix computer repairs.
3 year On-site contract for Beth Israel Hospital, Childrens Hospital and Dana Farber Hospital in Boston, MA as the team Lead Technician.
Set up, tested and configured desktops, laptops and printers as an on-site contractor for TD BankNorth Boston Garden.
On-site contract for NEBS doing desktop support.
Daily duties included resolving desktop software/hardware technical issues for clients in person, on the phone and through e-mail.
Performed general contractor work installing motherboards, CPU processors, RAM, etc both in the field, and as a bench technician.
Other Professional Experience
Live! Burlington, MA
I took a
brief hiatus from the corporate world to pursue an opportunity to perform all
over New England as the lead vocalist/guitarist/comedian in the "World
Gone Crazy Comedy Band", the "Sauce 'n' Cheese" comedy duo, and
solo vocal/acoustic guitar musical shows. Venues include Casinos, Resorts, and
a summer residency for Mass-Bay-Lines Boston Harbor Cruises.
High School Diploma:Music1989Woburn High School , Woburn, MA, USA
Certification:Communications1994Connecticut School of Broadcasting, Newton, MA, USA
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Companies Worked For:
GE Capitol ITS
Woburn High School
Connecticut School of Broadcasting
Job Titles Held:
Information System Specialist / Field Technician
High School Diploma : Music 1989 Certification : Communications 1994
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