Accomplished Project Manager with demonstrated record leading and directing projects in support of business objectives and ongoing operations. Expert in planning, organizing, and managing resources to successfully complete project goals and objectives, while honoring predetermined constraints. Well organized individual with unique communication capabilities working with vendors, cross-functional teams and clients.
Responsible for process improvement projects to deliver integration solutions for Managed Print Services organization.
Responsible for client relationship in variety of industries, including finance, retail, manufacturing, and healthcare.
Served as Service Relationship Manager within assigned account teams to facilitate communication among virtual team members to simplify client interaction. Primary point of contact for service issues, delivery of solutions, and implementations for regional/global accounts. Participated in client engagements at local, regional, and global level to analyze delivery requirements to ensure performance goals was achieved.
Project Management Professional (PMP), Project Management Institute (Newtown Square, PA) 2003
Master's Certification in Project Management, George Washington University (Washington, D.C.) 1998
Lean Six Sigma White Belt Certification; The International Society for Six Sigma Certifications (Cincinnati, OH) 2012
ITIL/ITSM Foundation Certification, Quantum Corporation (Livonia, MI)
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