Project Manager Resume Example South River Restoration

PROJECT MANAGER

Summary

Results-oriented personal/leader with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Dependable and hard-working leader with more than 3 years in the restoration/customer service industry. Thrives in a fast-paced environment and works to complete projects quickly and efficiently.

Highlights

Accurate measurements and estimates
Leadership
Exceptional problem solver

Active listening skills
Store maintenance ability
Inventory control familiarity

Strong communication skills
Detail-oriented
Friendly and hardworking
Multi-Task Management
Time Management
Documentation
Quality Control

Accomplishments

Customer Assistance

Worked with company internal systems and diligently completed all assigned tasks, working overtime as needed
Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of customers/business
Dealt with inbound and outbound calls in regards to direct personal clientele, any time of day even if I was off
Managed jobs and productivity of jobs away from the office
Developed customer relations to create the best service possible

Experience

06/2014 to Current

Project Manager South River Restoration － Upper Marlboro, Md

Directs employees in the remediation of damaged property whether from water loss, fire loss, or one of the covered perils payable by insurance companies or so instructed.

Responds to the scene and ready to assist the owner/insured in the emergency services during remediation process
Organizes work project and coordinates with all vendors/sub-contractors involved
Completes all paperwork required from the insurance company from start to finish
Asses the damage to the property and documents all conditions by taking before & after photos, records data of such job as process moves along
Process damage inventory according to how the insurance company would like to receive it, provide insured a DPI (Damage Photo Inventory) Book of the items lost after the disposal occurs upon insured signature
Directs/Coordinate's with the team to discuss proper plan for drying the structure
Abide by the company policies for mold remediation
Trained to follow IICRC Guidelines
Communicate frequently with the Adjuster and/or all personnel involved; updating them on the project status, notifying them of any changes and/or discrepancies that arise
Supervises Mitigation Technicians onsite
Complete ITEL if needed
Work side by side with insured and all involved until the project is complete
Write scope of work estimates to provide to estimators
Ability to determine if the insured's home needs attention of a proper pack-out & cleaning for the contents, depending on the degree of the loss

02/2012 to 06/2014

Fire/Contents Technician Hydro Clean Certified Restoration － Halethorpe, MD

Mold Remediation- removed and treated mold through the use of professional tools, chemicals, and skills while following specific safety precautions to protect myself and others from illness.
Fire and Smoke Damage- Pack out when necessary and clean the interiors of property owner's real-estate in order to restore the home as closely to its original state as possible.
This process includes the cleaning of both structure and salvageable content.
Water/Sewer Damage- Removed all wet or damaged content and material including, but not limited to: drywall, carpet, and carpet padding.
Maintained and operated professional equipment, such as dehumidifiers, air scrubbers and air movers (Fans).
Housekeeping- Performed professional house keeping services to customers.

03/2010 to 02/2012

Store Manager Subway － Abingdon, Md

Provided coaching and mentoring to staff to enhance staff development
Processed payroll bi-weekly Managed set-up, stock maintenance, and controllable expenses
Trained employees on proper use of equipment, food handling, and controlled portions
Enforced safety procedures in accordance with facility policies and government regulations
Accountable for all staff development, budgeting and supply ordering
Reviewed weekly inventory charts and recorded facility needs
Prepared for monthly health inspections by going over all rules and regulations with staff, upkeep of store cleanliness && self cleanliness
Ability to hire/terminate personel

03/2009 to 03/2010

Police Cadet MDTA Police － Dundalk, Md

Assisted detectives in issuing warrants
Maintained strict discipline and developed self-control tactics
Performed as a security officer for multiple buildings
Served as a front desk officer for civilian employees
Answered/Made inbound and outbound calls
Controlled citizens signing in/out of facility for interviews, meetings, appointments daily

07/2006 to 03/2009

Assistant Manager Subway － Edgewood, Md

Took necessary steps to meet customer needs and effectively resolve food or service issues.
Correctly received orders, processed payments and responded appropriately to guest concerns
Carefully maintained sanitation, health and safety standards in all work areas
Assisted the store manager in everyday activities
Worked hand-in-hand with employees on volume/damage control

Education

2008

High School Diploma: General Studies Joppatowne High School － Joppatowne, Md

Skills

Budgeting, bi, cash management, charts, coaching, Strong communication skills, content, excellent customer service, Fast, firing, focus, government regulations, hiring, HR, inventory, meetings, mentoring, payroll, Police, policies, quality, Quality control, real-estate, safety, staff development, team work, Transportation, warrants

Certified in WRT

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Project Manager Resume Example

Resume Score: 90%