Project Manager Resume Example
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PROJECT MANAGER
Summary
Results-oriented personal/leader with diverse background in management and customer service. Dedicated to providing excellent customer service and making operational and procedural improvements. Dependable and hard-working leader with more than 3 years in the restoration/customer service industry. Thrives in a fast-paced environment and works to complete projects quickly and efficiently.
Highlights
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Accomplishments
Customer Assistance
- Worked with company internal systems and diligently completed all assigned tasks, working overtime as needed
- Customer ServiceResearched, calmed and rapidly resolved client conflicts to prevent loss of customers/business
- Dealt with inbound and outbound calls in regards to direct personal clientele, any time of day even if I was off
- Managed jobs and productivity of jobs away from the office
- Developed customer relations to create the best service possible
Experience
06/2014 to Current
Project ManagerCleveland-Cliffs Inc. － Ishpeming , MI
Directs employees in the remediation of damaged property whether from water loss, fire loss, or one of the covered perils payable by insurance companies or so instructed.
- Responds to the scene and ready to assist the owner/insured in the emergency services during remediation process
- Organizes work project and coordinates with all vendors/sub-contractors involved
- Completes all paperwork required from the insurance company from start to finish
- Asses the damage to the property and documents all conditions by taking before & after photos, records data of such job as process moves along
- Process damage inventory according to how the insurance company would like to receive it, provide insured a DPI (Damage Photo Inventory) Book of the items lost after the disposal occurs upon insured signature
- Directs/Coordinate's with the team to discuss proper plan for drying the structure
- Abide by the company policies for mold remediation
- Trained to follow IICRC Guidelines
- Communicate frequently with the Adjuster and/or all personnel involved; updating them on the project status, notifying them of any changes and/or discrepancies that arise
- Supervises Mitigation Technicians onsite
- Complete ITEL if needed
- Work side by side with insured and all involved until the project is complete
- Write scope of work estimates to provide to estimators
- Ability to determine if the insured's home needs attention of a proper pack-out & cleaning for the contents, depending on the degree of the loss
02/2012 to 06/2014
Fire/Contents TechnicianSchnitzer Steel Industries, Inc. － Antelope , CA
- Mold Remediation- removed and treated mold through the use of professional tools, chemicals, and skills while following specific safety precautions to protect myself and others from illness.
- Fire and Smoke Damage- Pack out when necessary and clean the interiors of property owner's real-estate in order to restore the home as closely to its original state as possible.
- This process includes the cleaning of both structure and salvageable content.
- Water/Sewer Damage- Removed all wet or damaged content and material including, but not limited to: drywall, carpet, and carpet padding.
- Maintained and operated professional equipment, such as dehumidifiers, air scrubbers and air movers (Fans).
- Housekeeping- Performed professional house keeping services to customers.
03/2010 to 02/2012
Store ManagerCity Of Glendale, Ca － Glendale , CA
- Provided coaching and mentoring to staff to enhance staff development
- Processed payroll bi-weekly Managed set-up, stock maintenance, and controllable expenses
- Trained employees on proper use of equipment, food handling, and controlled portions
- Enforced safety procedures in accordance with facility policies and government regulations
- Accountable for all staff development, budgeting and supply ordering
- Reviewed weekly inventory charts and recorded facility needs
- Prepared for monthly health inspections by going over all rules and regulations with staff, upkeep of store cleanliness && self cleanliness
- Ability to hire/terminate personel
03/2009 to 03/2010
Police CadetWarnermedia － IA, State
- Assisted detectives in issuing warrants
- Maintained strict discipline and developed self-control tactics
- Performed as a security officer for multiple buildings
- Served as a front desk officer for civilian employees
- Answered/Made inbound and outbound calls
- Controlled citizens signing in/out of facility for interviews, meetings, appointments daily
07/2006 to 03/2009
Assistant ManagerSubway － City , STATE
- Took necessary steps to meet customer needs and effectively resolve food or service issues.
- Correctly received orders, processed payments and responded appropriately to guest concerns
- Carefully maintained sanitation, health and safety standards in all work areas
- Assisted the store manager in everyday activities
- Worked hand-in-hand with employees on volume/damage control
Education
2008
High School Diploma: General StudiesJoppatowne High School － City, State
Skills
Budgeting, bi, cash management, charts, coaching, Strong communication skills, content, excellent customer service, Fast, firing, focus, government regulations, hiring, HR, inventory, meetings, mentoring, payroll, Police, policies, quality, Quality control, real-estate, safety, staff development, team work, Transportation, warrants
Certified in WRT
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Resume Overview
School Attended
- Joppatowne High School
Job Titles Held:
- Project Manager
- Fire/Contents Technician
- Store Manager
- Police Cadet
- Assistant Manager
Degrees
- High School Diploma : General Studies
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