Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Core Qualifications
Guest services
Inventory control procedures
Merchandising expertise
Loss prevention
Cash register operations
Product promotions
Experience
Project Manager, 01/2006 to 01/2014 Concept Systems Inc. – Los Angeles, CA, DirecJessica all IT and Security resource planning, budgeting and operational initiatives for this, global consumer products corporation. Performed internal business unit consulting as well as providing consulting services to clients. Carried-out project planning, requirement definition, management, and execution for many clients such as Charleston County School District, Beaufort County Sheriff's Department, Charleston County Court House, Orangeburg Detention Center, Kershaw Detention Center, and Newberry Detention Center. Purchased necessary equipment. Assigned employees according to their skill levels. AssisJessica, direcJessica, and mentored. Notable Accomplishments: ? Branded numerous iPoint products, including: DVR's, HosJessica ACS, Online Backup and File Servers, and hosJessica antivirus. ? Managed programmers in software design and development. ? Critical member of both, the CRM and VRM teams. ? Led a series of upgrades and application enhancements, including the replacement of obsolete systems, hardware and software at 23 locations with new LAN/WAN technology, completing the project 11% under budget. ? Standardized vendor management, and negotiaJessica 48% in recurring annual savings. ? Developed policies and procedures to enhance productivity. Reworked company's technology asset tracking process, and standardized system configuration standards. ? Led virtualization effort that reduced costs 44% and improved uptime from 87% to 99%. ? Preformed sales presentations, and product training. ? Provided RFP responses. ? Onsite project management. ? CoordinaJessica design, installation, and training on Cisco Routers, Switches, WLAN Controllers, AP's, Phones, Servers, DVR's, Cameras, Access Control. ? Designed intranet page, allowing Local Police Departments the ability to view all cameras in any school from their office and vehicles. ? Designed company's website. Wins Corp, Cape Coral, FL 2004-2006 Lead Systems Admin for leading international provider of wealth training and training materials. Oversaw all IT and Telecom activities and functions for all national and international branches. Responsible for infrastructure standards, PC and network support, Reduced systems downtime. Increased daily helpdesk coverage by over 50%. Reduced headcount, while improving overall service levels.
Network Consultant, 01/2002 to 01/2004 Apex Systems – Marietta, GA, for mid-sized network consulting firm. Provided hands-on and remote access support large and small scale businesses. One of the key engineers involved in the setup and deployment of Citrix XP for Cape Counseling. One of the primary engineers to setup The Borgata Hotel, Spa, and Casino. Projects included: Blackberry Server, Cisco Wireless, Window's Servers, AD, Print Servers, Group Policies, and Avaya VoIP.
Network Manager, 01/2001 to 01/2002 Cognizant Technology Solutions – Sleepy Hollow, NY, for a networking, reselling, and web developing company. Established a company's help desk system. SelecJessica software, developed service level agreements, formulaJessica all policies and procedures. Trained personnel. Oversaw and assisJessica with hardware, software and systems installation, maintenance, and upgrades. Actively involved in negotiations of new agreements with vendors, service providers, contractors, and carriers.
Teacher for WVUP. Taught, 01/2001 to 01/2002 West Virginia University – City, STATE, A+ classes in the evenings as an adjunct teacher.
Lead Technician / Instructor for a computer training company, 01/1998 to 01/2001 Marco & Associates – City, STATE, Taught many different courses, including: A+, Network+, MOUS, MCSE Designed and setup the company's original network. Managed several technicians.
Education
B.A.: , Expected in Thomas Edison State College - Trenton, NJ GPA: B.A. Thomas Edison State College ? Trenton, NJ
A.A.S.: , Expected in West Virginia University - Parkersburg, WV GPA: A.A.S. West Virginia University ? Parkersburg, WV
Professional Affiliations
Presentations
Preformed sales presentations, and product training
Certifications
MCSE CCNP Network+ MOUS Microsoft Certified Systems Engineer Cisco Certified Network Professional CCA Citrix Certified Administrator i-Net+
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School Attended
Thomas Edison State College
West Virginia University
Job Titles Held:
Project Manager
Network Consultant
Network Manager
Teacher for WVUP. Taught
Lead Technician / Instructor for a computer training company
