Performance driven, enthusiastic Human Resources project/ change manager with a proven ability to deliver organization development solutions, reengineer business processes and manage large scale change projects in high pressured environments.
MS Word, Excel, PowerPoint, Outlook, LiveMeeting, SAP HCM, Lotus Notes, Internet and other proprietary software
Project ManagerFeb 2003 to Current THE LINDE GROUP BOC － Bridgewater, NJ
Organization Performance, Region Americas Facilitated creation of new HR organization structure Worked with North and South America HR leadership teams to redesign the org.
structure as one Americas region Facilitated design sessions with each center of expertise and calibrated with leadership team Managed headcount to remain neutral Led change management planning and implementation to HR Americas team and overall organization Regional Change Manager for the outsourcing of Finance, Procurement, Order to Cash and HR key processes to a global shared services center Key member of Project Management Office, leading all change management efforts across the various work streams Partner with regional and global teams to determine scope via a FitGap workshop and manage ongoing actions Facilitate several change workshops with work streams to plan for employee impact and organizational change including stakeholder analyses, risk assessments, impact assessments, engagement strategies, communication and training plans, etc.
Led team building exercises between North America and Manila employees as part of "knowledge transfer" phase Helped develop "knowledge transfer" methodology including job shadowing, reverse shadowing, performing without supervision and certification (desktop procedure documentation sign off and passing of exams required for certification) Lead writer for all organization-wide employee communications and reference material (FAQs, video and podcast scripts, etc.) Transition manager for the HR employee call center to include creation of a knowledge base, extensive testing and cutover activities Redesigned business processes to eliminate waste and become more lean Manage the deployment of SAP HR Self-Services and Talent Management modules.
Led the regional team in the planning, design and implementation of SAP ESS, MSS, org.
Developed and executed the regional change strategy and communication/deployment plans.
Chaired regional project team meetings, ensuring all critical path items are completed on schedule and within budget Partnered with global team on design requirements and system enhancements for North America Advance HR's "People and Process Excellence" agenda to drive a High Performance Organization (HPO).
Design the change management strategy for region, focusing on execution and sustainability (as designated by leadership team) Lead the implementation of two global employee surveys for 5,000 employees in Region North America Facilitate strategy sessions with leadership team to re-align incentive programs with new HPO culture Managed the design, development and implementation of a newly automated new hire on boarding system Developed and implemented North America's first annual awards program, deemed a success by the business; now in third year Work with cross-functional teams to streamline processes and maximize efficiencies Managed the change impact for the implementation of a newly automated role profile workflow process and library Partner with senior management to integrate the BOC and Linde North American organizations and become one company.
Managed the development, implementation and sustainability of Linde's new vision, core values and foundational principles to create a high performance culture Worked with leadership and intact business teams to translate their team's values into behaviors and identify and reconcile their business dilemmas Managed the change management of the new compensation and benefits strategy for all North American employees Created a team development workshop to help senior leaders get their new teams off to the "Right Start"; consulted with the business to effectively implement the program across North America; conducted train-the-trainer sessions for HR Generalists Defined new roles and identified, interviewed and selected candidates within various business functions; developed and facilitated interview training for the interviewees Implemented FTC consent decree and Asset Purchase Agreement HR terms and conditions for the helium business divestiture Developed, managed and implemented HR strategy for a $200 million business divestiture.
Conducted impact/risk and organizational capacity and readiness assessments using change management tools Developed, proposed and implemented staffing strategy and selection process for future business organization Main writer of internal and external acquisition communications for all target audiences Responsible for all Human Resource data for divestiture, including severance and retention cost analyses for 1,500 employees Designed training programs for transitioning employees on "Interview Preparation" and "Putting your Best Foot Forward" Implemented Asset Purchase Agreement terms and conditions to transition employees to purchaser within tight timelines Integral member of senior project team responsible for ensuring a successful divestiture Other activities include: Change manager for transition to new U.S.
benefits and platform Co-developed the plan, process and strategy and managed implementation for large reduction in force due to economic downturn Managed the development, implementation and sustainability of sales capability training for the U.S.
sales force Facilitated strategy sessions with leadership team regarding developing organization bench strength as a result of an aging workforce Conducted strategic workforce analysis, presented to business leadership team, and facilitated action planning Developed a strategic global product management workshop to gain sponsorship and ownership of the new business investment case model Developed strategic plan to increase U.S.
business growth and profitability utilizing organizational development processes Manage the HR team's GAP (growth and performance) plan and pipeline to ensure achievement of sustainable cost savings.
Human Resources GeneralistAug 2001 to Jan 2003 GUY CARPENTER & CO., INC A MARSH & MCLENNAN COMPANY － New York, NY
Consulted and supported 500 brokers and specialists to meet corporate goals and enhance business operations.
Training SpecialistFeb 2000 to Aug 2001
Consulted with clients (global employees) to identify training needs, strategize learning programs, and recommend solutions.
Masters of Arts, Organizational Psychology Change Management ConsultationMay 2004Teachers College, Columbia University － New York, New YorkOrganizational Psychology Change Management Consultation
Syracuse University － Syracuse, New York
Bachelor of Science, BusinessMay 1996School of Management & S.I. Newhouse School of Public CommunicationsBusiness
Bachelor of Science, Communications Human Resource Management & Television/Radio/Film ProductionMay 1996Communications Human Resource Management & Television/Radio/Film Production
streamline, benefits, budget, business operations, business processes, call center, change management, charts, clients, documentation, employee communications, senior management, Finance, functional, Human Resource, HR, team building, leadership, team development, Lotus Notes, meetings, Excel, Office, Outlook, PowerPoint, MS Word, ESS, organizational development, organizational, PC Skills, performance management, processes, Procurement, product management, Project Management, sales, SAP, SAP HR, scripts, staffing, strategy, strategic, supervision, surveys, trainer, training programs, video, vision, workflow, workshops, writer
GUY CARPENTER & CO., INC A MARSH & MCLENNAN COMPANY
Teachers College, Columbia University
School of Management & S.I. Newhouse School of Public Communications
Job Titles Held:
Human Resources Generalist
Masters of Arts , Organizational Psychology Change Management Consultation May 2004 Bachelor of Science , Business May 1996 Bachelor of Science , Communications Human Resource Management & Television/Radio/Film Production May 1996
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