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Organized Accounts Payable Specialist with years of comprehensive experience. Committed to maintaining 100% accuracy in processing invoices. Proficient in vendor management and bank reconciliation. Proactive and self-motivated with high degree of professionalism and strong problem-solving capabilities.
- Accounts Payable and Accounts Receivable
- Processing P-Cards/ Purchase Orders
- Customer service
- Financial analysis and reporting
- Microsoft Office proficiency
- Resolve Billing/ Invoicing Dispute
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- Processing Check Requests
- General Ledger
- Account Reconciliation
- Vendor invoice processing
- Administrative abilities
- Vendor Relationship Management
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Project Manager, 03/2021 - Current
Cretex – Minneapolis, MN,
- Flint & Flint LLC – Stone Mountain GA, Georgia.
- Built client relationships by responding to inquiries, identifying, and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Developed and initiated projects, including managing costs, schedule, and performance.
- Developed implementation methodologies to rein in project costs while meeting key milestones.
Senior Collections Specialist, 11/2017 - 02/2021
Blueground – New York, NY,
- Create aging reports.
- Manage Complex Portfolios over 20M.
- Processed payments after conducting thorough research and analysis of account.
- Collaborate with other teams to resolve complex issues.
- Researched accounts and completed due diligence to resolve customer problems.
- Achieve goals through effective use of problem solving and customer service skills.
- Use probing techniques to determine debtors' reasons for delinquency.
- Reconciled invoices and purchase orders and updated databases accordingly.
- Communicated with other departments to verify purchases.
- Entered purchase orders, invoices and payments into company accounting system.
- Updated and maintained aging report to facilitate payments
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Small Business Credit/Collections Specialist, 01/2013 - 01/2017
Cvs Health – Jacksonville, FL,
- Researched accounts and completed due diligence to resolve collection problems.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Produced detailed financial reports to inform management and stakeholders.
- Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
- Monitored, verified and approved invoices and reviewed balances using financial software to assess balance sheet for variances.
- Matched purchase orders with invoices and recorded necessary information.
Retention Analyst, 01/2009 - 01/2013
Sharp Electronics Corp – Tempe, AZ,
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Identified issues, analyzed information, and provided solutions to problems.
- Served customers in a friendly, efficient manner following outlined steps of service
- Proved successful working within tight deadlines and fast-paced atmosphere
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Handled 65+ calls daily while providing excellent customer service.
Accounts Payable Administrator, 01/2001 - 10/2007
Kuehne & Nagel Logistics, Inc. – Phoenix, AZ,
- Entered purchase orders, invoices and payments into company accounting system.
- Communicated with other departments to verify purchases.
- Reconciled invoices and purchase orders and updated databases accordingly.
- Executed payments to vendor accounts and completed payroll processing.
- Updated and maintained aging report to facilitate payments
- Processed new vendor applications and submitted for approval.
- Maintained account accuracy by reviewing and reconciling checks monthly.
IT Support Specialist, 01/2001 - 01/2007
University Of Georgia – City, STATE, - Developed and tested new product offerings prior to release to assist development team in bug identification.
- Processed over 50 support requests weekly for technical assistance on wide range of issues related to hardware and software.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Performed tests of functionality, security and performance of different workstations and devices.
- Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
- Implemented automated office systems, optimizing client and data communications as well as records management.
- Configured, installed, and handled troubleshooting tasks for variety of different applications.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Carried out day-day-day duties accurately and efficiently.
MBA: Business Administration and Management, Expected in 04/2019
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Keller Graduate School of Management - Alpharetta, GA,
GPA:
Bachelor of Science: Technical Management- Project Management, Expected in 02/2016
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DeVry University - Alpharetta, GA
GPA:
- Documented and resolved billing issues which led to securing payment according to contract terms.
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