Microsoft Office Suite, MS Share point, MS Project
Project Manager01/2011 to 01/2012Dallas Independent School DistrictDallas, TX
Organized and conducted product analysis to identify a benchmark tool to fit sponsor need Developed cost benefit analysis for multiple tools presented by external stakeholders Managed rollout of new cloud based benchmark software system for entire district to include 230 campus sites Established regular communication with internal and external stakeholders Developed, presentations and conducted training for internal stake holders Worked effectively with 230 principals and their campus staff Maintained daily communication with 8 team members Successfully completed project on time and within budget.
Executive Analyst, Data and Technology Specialist,
Administrative Support01/2007 to 01/2012Dallas Independent School DistrictDallas, TX
Provided data analysis for 230 campuses on student, teacher, and campus performance Consistently communicated with upper management and principals regarding TAKS, TELPAS, SDAA AYP, Benchmarks, Common Assessments, Attendance, ACP, Discipline, Completion Rate, and Student Expectation data Coordinated with senior management to provide professional development for district stakeholders Selected as Project Manager for the implementation of the new STARR aligned benchmark assessment system Routinely communicated with Academic Specialist and Content Coaches on creation and building of Learning Community assessments Assisted in the collection, organization, analysis, and distribution of State of Texas mandated assessments Planned, developed, and provided professional development for district stakeholders for existing benchmarking system Coordinated with Division Executive Directors in establishing long and short term instructional goals Provided hardware and software technical support to campuses Member of Superintendent's team that successfully turned around 14 academically unacceptable schools.
Executive Analyst01/2003 to 01/2007Assistance Center, Dallas Independent School DistrictDallas, TX
Provided hardware and application technical support to 230 campuses and all district business and educational support departments Responsible for troubleshooting network connections issues Utilized a variety of networking and remote monitoring tools Provided passwords and email administration for 20,000 users Provided on-site hardware and software support Created and updated process flow mapping for Tier I, II, and III level support Analyze service level performance for quality assurance Provided SAP training for new employees (REMDY) Maintained a 97% fix success rate.
Director01/1999 to 01/2003Dallas Independent School DistrictDallas, TX
Organized, developed and implemented the Technology Outreach Program (TOP) Identified potential prospects and established, developed and maintained partnerships with various organizations, corporations, governmental agencies in the support of program Prepared and submitted grant applications for financial support to various non-profit organizations Created procedures and processes for the testing, repair and upgrade of donated equipment.
Developed and conducted training for parent and student recipients Create, organized, and implemented database for tracking of equipment, recipients, and donors.
Prepared, presented and administered annual operating budget Created and defined standards, guidelines and support for departmental processes Responsible for fostering relationships with various businesses and corporations, locally as well as nationally program Developed an equipment recovery process to ensure a continual inventory of equipment Effectively lead a team of 8 staff members Successfully distributed over 13,000 computers to student recipients.
Manager01/1997 to 01/1999Dallas Independent School DistrictDallas, TX
Planned, organized and managed district-wide Desktop Support operations for 230 schools and 55 administrative facilities Project Manager for the development, implementation, design, and test, of CRM for support of district technical issues Interfaced with management and all stakeholders in identifying support issues Performed site visits for quality assurance Developed specifications of RFP's and bids for supported parts and services Reviewed and assigned trouble tickets to 30+ technicians Responsible for the preparation of bids, RFP's (Request for Proposals) and contracts in accordance with state, federal and District guidelines Communicated and coordinated efforts across interdepartmental teams Successfully managed and completed district-wide technology Y2K project Responsible for annual operating budget of $750,00.00 Coordinated staff development and training for all technical staff.
Education and Training
Associate of Science: Computer Technology5 1981Computer Technology
Project Management Professional Certification Prep, New Horizons, Dallas TX, 5/2014 CompTIA Project Plus, New Horizons, Dallas TX, 2/2014 Mastering Microsoft Project 2012, New Horizons, Dallas TX, 7/2013 Microsoft SharePoint Foundation 2010, New Horizons, Dallas TX, 6/2013 Project 2010 Level 1 & 2, New Horizons, Dallas TX, 6/2013 CompTIA A+, New Horizons, , Dallas TX, 4/2013
A+, Academic, administrative, Photo Shop, Premier, product analysis, benchmarking, budget, hardware, Content, contracts, CRM, data analysis, database, email, senior management, Finance, financial, GroupWise, inventory, Microsoft Office Suite, 97, Outlook, MS Project, Microsoft Project, Windows 8, network, networking, operating systems, Oracle, presentations, processes, profit, Project Management, Proposals, quality assurance, RFP, SAP, staff development and training, teacher, technical support, software support, Desktop Support, troubleshooting, upgrade, Visio, Vista, Y2K
Member of the Project Management Institute
Member of the Project Management Institute Dallas Chapter