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Summary
High-achieving management professional possessing excellent communication, organizational and analytical capabilities. Devises innovative solutions to resolve business and technology challenges. Eager to advance business goals through careful team management. Customer-oriented and strategic-thinking professional with over 20 years of experience in Project Management. Persuasive, self-motivated leadership professional
Skills
Client relations
Service Delivery Expert
Staff training, motivation and mentoring
Staff retention
Conflict management
Project development and lifecycle
Root cause analysis
Strategic account development and management
Business process improvement
Productivity improvement
Microsoft Office Suite expert
Experience
04/2020 to CurrentDirector of Project ManagementPublicis Groupe | Earth City, MO,
Oversee strategic business initiatives and KPIs that deliver value throughout the lifecycle of the customer installations.
Influence the transformation to the next generation of a support practice that leverages a knowledge management, and process improvements that deliver an effortless experience for our customers
Improve current processes leading with proactive monitoring and coordinate organizational procedures for optimal efficiency and productivity for team and process resolution
Serve as liaison between staff, executives, and senior leaders regarding key initiatives, team climate, proposals, and planning
Review, design, and execute improvements to organizational structure
Define key business capabilities within the organization and ensures their execution
04/2018 to 04/2020Senior Project ManagerPbk Architects | Sacramento, CA,
Delivered high level of service to clients to extend relationship and encourage further projects.
Spearheaded key projects, resulting in high customer satisfaction and increased business revenues.
Visited locations to observe operations and determine opportunities to streamline processes and achieve cost reductions.
Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
Facilitated deployment of service delivery by supporting sales team with key client insight throughout opportunity assessment and proposal phases.
Developed department performance goals and methods for achieving milestones.
Assisted in the oversight of staff, financials and key performance indicators to manage business operations.
06/2017 to 03/2018Project ManagerDepartment Of Veterans Affairs | Beaver Dam, WI,
Brought projects in on-time and in accordance with budget and quality standards.
Create, maintain, and route formal project documentation to project teams and key stakeholders, in a timely manner.
Maintain accurate project milestone date accuracy creating visible and predictable data for key business metrics and revenue forecasting.
Identify, escalate, and resolve issues, which might affect customer satisfaction and operational targets.
Utilized forward-thinking approach for uncovering and solving stakeholder concerns and project issues.
Participate in process improvement initiatives.
Developed processes to enable consistent on-time deliverables to customers per timelines established in contract.
01/2000 to 03/2014Senior Project & Program ManagerWolters Kluwer | Denver, CO,
Developed and delivered comprehensive IoT solutions for clients in diverse and emerging industries.
Completed thorough risk assessments and deployed management and response strategies to prevent roadblocks.
Devised implementation plans, including cost-benefit and ROI analyses.
Responsible for the development of standard work and methodologies of the PMO.
Led strategic planning sessions for design and application development.
Helped team members improve productivity and performance through hands-on coaching in order to achieve company objectives.
Used process mapping to holistically assess business processes and determine opportunities for improvement.
Served as primary interface between Customer Service, Supply Chain and IT Department, communicating proposed implementations of new systems and current system upgrades.
Education and Training
Expected in 2014Master of Science | Management, Project ManagementColorado Technical University, Colorado Springs, COGPA:
Expected in 2007Bachelor of Science | Project ManagementColorado Technical University, Colorado Springs, COGPA:
GPA: 3.40
Major in Project Management
Certifications
Project Management Professional Certification (PMP) - Project Management Institution (2009)
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