Project Manager with management experience and exceptional people skills. Versed in SiteTraker and Siterra. Desires a challenging role with a company I can be proud of.
Microsoft Outlook, Word and Excel Exceptional interpersonal communication
Effective problem solver
Adherence to high internal and external customer standards
Exceptional telephone etiquette
Education and Training
Human Services/ManagementUniversity of PhoenixI have completed 105 credits towards a Bachelor's Degree and intend to continue my degree early 2018.
Project Manager12/2017 to Current Verizon WirelessTempe, AZ
Oversee AWS, PCS, and 850 carrier adds Post NTP as well as service improvement projects
Assist Construction team by issuing purchase orders
Manage schedules using SiteTraker and Siterra
Single point of contact between Construction, Operations, and System Performance
Facilitate communication between internal teams and vendors
West Area Lead Project Coordinator Project Coordinator02/2016 to 07/2016 Crown CastleChandler, AZ
Lead and support 35+ Project Coordinators.
Track each 's workload and progress to promote work/life balance and determine if additional training is needed.
Create and update Excel reports to improve efficiency within the organization using vlookups and pivot tables.
Accumulate, and manage large projects to resolve financial issues internally and externally.
Solved unresolved customer issues.
Trained staff on operating procedures and company services.
Resolved associate, tool and service delivery issues revealed by statistical reports.
Maintained up-to-date knowledge of product and service changes.
Project Coordinator11/2014 to 02/2016 Crown CastleLas Vegas, NV
Support in- and out of- market personnel and external vendors on all current projects in process for Verizon, AT&T, T-Mobile, and Sprint.
Responsible for 400+ sites in the Las Vegas market as well as additional sites in the Los Angeles area.
Issue and release vendor purchase orders Access customer portals to obtain purchase orders, verify receipt of payment, and download various documentation.
Create and update reports for tracking, analyzing, and quality control purposes.
Process and track financial data for each site/project Assist other markets to reach monthly, quarterly, and yearly goals.
Managed work flow to exceed quality service goals.
Cross-trained and backed up other Project Managers and Coordinators.
Adhered to all confidentiality requirements at all times.
Solved unresolved internal and external customer issues.
Facilitated inter-departmental communication to effectively provide customer support.
Identified individual development needs with appropriate training.
Project Coordinator09/2012 to 11/2014 Alcatel-LucentLas Vegas, NV
Support both in-market personnel and external vendors, and assist/report to Regional Construction / Market Lead
Responsible for the equipment ordering, tracking, delivery, and installation for 400+ sites.
Update and create reports utilizing various databases and excel, analyzing data, assist in the competition, quality control, and delivery of all documentation.
Provide timely project status reports and tracking customer required documentation deliverables in order to close out project payables.
Processing all check requests for multiple markets, creating expense reports, document routing and tracking, accounting accruals, and submitting/reviewing final PO requests internally and with MLA partner billing.
Vendor/subcontractor management: Issue/Approve PO's and order tracking for any required structural.
Manage Change Orders (CORs) for the Las Vegas and Hawaiian markets.
Traffic Assistant03/2011 to 09/2012 Ohana Media GroupWarrenton, OR
Traffic (scheduling of commercials).
Apply ad copy to schedules and completion of affidavits for all stations.
Order entry into the SDS system Reconciliation of daily logs Distribution and maintenance of station contracts.