Project Manager Senior Technical Systems Specialist Business Systems Consultant Hardware Integration resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Over 15 Years in 100% remote positions with proven success as a dedicated IT Infrastructure professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

  • Tools Used:
  • Agile Jira – Kanban – Confluence
  • Change Management Process
  • Project Requirements
  • Technical Proficiency
  • Risk Management
Work History
Project Manager/ Senior Technical Systems Specialist /Business Systems Consultant/Hardware Integration, 01/2005 - 01/2022
  • Proven ability to excel in remote position
  • 100% remote entire career with Wells Fargo
  • Proficient in Agile, Kanban, Jira and Confluence
  • Championed and trained team in this new framework
  • MSVC initiative (Microsoft Virtual Center – in house Cloud- DCAM4 backbone) Program and Project Manager responsible for planning and management of interdepartmental teams and consultant to architects/engineers/datacenter responsible for completion of projects that support software and hardware
  • Worked with vendors for quotes, funded project, worked with procurement and contracts to order Hardware, Delivered over $30 M in Tier0 Server and Storage Hardware initiatives in 2020-21
  • Oracle ZBA/ZBF Storage Hardware, DELL Servers in WWT Tier0 PODS
  • Planned and delivered scope of projects through management of teams comprised of Stakeholders, Executive Management, and service partners/vendors, both internal and external
  • Managed supplemental resource staff of 4 Project Managers
  • Managed project performance and continuous Improvement against established cost and schedule targets, provided timely reporting of project status, maintained command and control of project scope, Identified issues (supply chain, etc), escalated to management as necessary, reported out on issues and plan to get projects back on track
  • Risk management and continuous improvement built into each and every project as a natural process as work was completed within the banking regulation, governance and policies.
  • During 17 years at Wells Fargo I have carried too many titles to list them all.
  • Carried between 20-40 infrastructure projects at all times
  • Matured Wells Fargo Infrastructure and Process’s into structured technology and roles currently in play
  • Below is small list of many Hats I have worn other than base Project Management Hat
  • Wrote original build document for Tier0 POD projects
  • WF (Wells Fargo) Service partners have since added each of their build information to original document to be fully vetted Build Document in place today
  • Wrote original Server Decommissioning Process many years ago
  • That document has since morphed into full department for strictly decommissioning of all equipment
  • Built original Project Management process’s/procedures with team when “Project Management” actually became a Role in bank
  • Trained and mentored Hardware Integrators and Community Coordinators in processes/procedures and in continuous improvement
  • Documented SAN clustering process’s, cluster expansion processes, change request processes and trained team in these processes
  • Coordinated extensively with executive management, stakeholders, technical teams and vendors to ensure flawless execution and proper budgeting and timing of projects
  • Presented decks to executive management in coordination with executive managers to gain support for and Executive Escalation of Programs, issues, etc, that were losing traction
  • 1 project I was assigned was to cover for and remove HUGE gap in workflow of custom servers – Build documents to be specific
  • The most technical of technical project Managers were assigned to basically serve as Network Engineers
  • We, in 10 day period, learned Network Engineering Tools, and took over that function until process could be written and implemented to cover that work
  • Our team cleared backlogged queue within 3 weeks and stayed on top of it until work could be fully automated and handed over to support team
  • Presented to entire team (134 people) on process’s, procedures, Nuances, etc
  • Served as Lead for the Digital Channels Online banking Technical Project Managers – these were all custom projects regarding networking, VLANS. Subnets, trunking of subnets, etc.
  • Vetted projects as they came in to ensure projects aligned with current procedures, funding lined up with correct lines of business, broke projects out as necessary and handed them off to members of team to complete
  • Ensured all projects stayed on track, handled all escalations in the group, reported to management on weekly progress
  • TOASTMASTERS International - Last, but one of my proudest accomplishments is earning of The Competent Communicator and The Competent Leader Certificates with Toastmasters, International. Presented to entire TIS organization on Benefits derived, work it takes, various roles mastered, in this very structured learning program. Highly recommend every company encourage their employees AND management to join, or start a new corporate chapter of Toastmasters, international.
IT Manager and Agent, 01/2003 - 01/2005
  • Exceptionally fast-growing Insurance agency in Professional Liability Errors and Omissions Insurance
  • Demonstrated familiarity with latest hardware, software and networking technology.
Global Construction Infrastructure Program Manager, 01/1996 - 01/2002
  • Successfully implemented hardware, software and applications across worldwide sites
  • Researched each sites’ utilization, collated data into recommendation based on volume, layout and bandwidth, worked with all disciplines to ensure all tested successfully, presented findings to global teams and senior management
  • Added functionality, reduction of assets by 50%, and savings of $35M over five-year period
  • Mentored 12 site project managers with focus on successful implementation of hardware and software at “live” sites across U.S
  • Managers became more diverse in their project management skills as result
  • Coordinated extensively with manufacturing teams, platform, network, server, application owners and upper management to ensure flawless execution and buy-off from all parties during implementations
  • Wrote white papers to have standards amended/added to fit unusual situations
  • Resulted in new corporate standards in use of unconventional spaces
  • Managed and estimated construction IT project budgets ranging from $200k to $9M
  • All projects were completed within budget
  • Projects were mix of new construction, retrofits and integration of hardware and software of New Construction and acquired companies, bringing all into required infrastructure successfully
  • Coordinated with customers, operational business units, upper management architects and vendors to define requirements necessary to meet construction, operational and customer needs
  • Championed and led team in creation - and received senior management buy-in - of commissioning documents to smoothly transition each project over to operations team resulting in complete and successful closure of each project.
MBA: Computer Science and Mathematics, Expected in
University of South Dakota - Vermillion, South Dakota,
B.S: Computer Science, Expected in
University of South Dakota - ,

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Resume Overview

School Attended

  • University of South Dakota
  • University of South Dakota

Job Titles Held:

  • Project Manager/ Senior Technical Systems Specialist /Business Systems Consultant/Hardware Integration
  • IT Manager and Agent
  • Global Construction Infrastructure Program Manager


  • MBA
  • B.S

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