Project Manager Software Localization Quality Engineer resume example

• Coordinated the test strategy and plan with project managers in both US and Japan and the customers in Japan.
• Planed and execute tests including selecting test approaches, estimating the time, effort and cost of testing, acquiring resources, defining test levels, cycles, and planning incident management.
• Initiated the specification, preparation, implementation and execution of tests, monitor the test results and check the exit criteria.
• Adapted planning based on test results and progress and took any action necessary to compensate for problems.
• Coordinated Communications between Japanese customers. Wrote test summary reports based on the information gathered during testing for Verizon Wireless.

• Translated and tested localized web based products for Japanese enterprise customers using Japanese OS browsers with Chrome, IE and Firefox for NTT.
• Reported bugs and issues to the managers in Beijing, China and here in U.S.A.

• Tested and worked on Android Mobile with QA lead, developers and customers oversea in Japan.
• Optimized performance for the Android for Boost mobile.

Application QA Engineer - Remedy / BMC ITSM, Service Management IT software, AR System, Configuration Manager, Service Request, Help Desk, Change Management, Asset Management and SLA. Worked on OS, DB, Web-Server, Server, Client and Browsers. Worked with development teams in India and Canada.

System QA Engineer - Tested AR System and worked with Japanese partners to develop cases for end-user applications.

Internationalization QA Engineer (I18N QA)- Tested AR System on multiple languages, OS, DB, Server, Client and Web browsers for Internationalized products for ARsystem and ITSM applications.

Localization QA Engineer (L10N QA)- Tested localized versions of the ARsystem and assisted developers to debug Japanese language problems as well as other Latin languages, Traditional Chinese and Simplified Chinese versions of the products.

• Represented company with all matters of client interaction, including customer relations, sales, and marketing for Japanese customers including translated and adapted marketing documents to Japanese market sector.
• Advised the President on current Asian market conditions, product pricing structures, and client perceptions.
• Performed market research of UNIX Workstation distribution trends within Asian and European regions.
• Established products distribution channels within Japan and liaison between Japanese clients and the engineering group.
• Provided level I technical support, customer service, and document translation. Interfaced with engineering staff to resolve level II technical support issues.
• Provide company President with all secretarial duties including International travel arrangements, meeting coordination with Japanese customers, written and verbal English / Japanese translation, expense reporting, contact list maintenance, scheduling, and general administration.
As an adviser to the president on matters of establishing the Aries Research Japan, Inc., in 1997 and International E-Mail Service Corporation in 1998 including establishing market position, staffing, and corporate matters.
• Develop and maintain Japanese customer accounts including client visit coordination, sales, training, technical translation, and hardware and software product demonstration.

Assistant Instructor, Japanese Communications

Prepared and presented up to 10 concurrent English and Japanese language courses including conversation, interpretation, writing skills, and culture. Advised parents and students on strategies for continued education

• Managed all on-site financial transactions for the City of Gifu including daily financial reporting, deposits and withdrawals, transfer of funds, city employee payroll, and personal accounts.
• Ensured continued assignment of 16Bank to the city through development and maintenance of positive business relationships. Trained employees on all procedures of handling government accounts.
• Assisted English speaking customers with all aspects of corporate and personal banking including loan processing and payments, gold and bond sales, foreign currency exchange, and investment strategy planning. Increased customer base through field sales and marketing.
• Selected as member of core team to open a new Branch of 16Bank.