Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Dedicated and focused Project Management Specialist with over 10 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.

  • Work flow planning
  • Project development and lifecycle
  • Performance improvements
  • Presentations
  • Microsoft Office Suite
  • Project management
  • Stakeholder management
  • Patient-Client Experience
05/2017 to Current Project Manager, PMO C Spire Wireless | Picayune, MS,
  • Currently supporting the Epic Hospital Billing & Registration Implementation (OneEpic) Program for Mount Sinai Health System overseeing areas of Patient Access, Hospital Coding and Testing
  • Handled continuous project monitoring and management, including developing status reports, leadership communication and project materials
  • Oversaw vendor meetings to convey project requirements, scope, and milestones
  • Presided over vendor kickoff meetings to review project requirements, schedules and compliance.
  • Modified and reconstructed project plans to better align with organizational objectives.
  • Utilized project schematics, presentations and specifications to complete detailed and highly accurate kick-off and regular meetings
  • Assessed project risks and devised mitigation strategies to avoid potential roadblocks.
  • Managed entire project life cycle from initial concept through final delivery.
  • Set project schedules and oversaw milestones for duration of project.
  • Built strong relations with operational and IT stakeholders
05/2014 to 06/2017 Project Coordinator II, PMO Forterra, Inc. | West Des Moines, IA,
  • Supported the Epic Inpatient Program for MS-SLW including managing budget reconciliationUpdated and distributed ongoing project schedules and documents.
  • Managed marketing material updates for the VEMR program
  • Responsible for planning and coordinating multiple Site Visits (8); hosting both local and international guests
  • Provide back up support for Executive IT Dashboard reporting
  • Adhoc Support: MSPT Project; Meaningful Use Program & MUA Tool Management
  • Successfully supported the ICD-10 project team from start through to Go Live
  • Supported PM in the Epic Upgrade 2014
  • Produced status reports for leadership and senior management.
  • Prepared presentations for stakeholders and staff members detailing project scope, progress and results.
  • Liaised with project managers to evaluate project scope and define milestones and deadlines.
12/2011 to 04/2014 Project Coordinator I Parker HealthcareIT | City, STATE,
  • Primarily supporting the ICD-10 project and adhoc projects as required.
  • Coordinate multiple workgroups, subcommittee, and chair touchbase meetings across the entire Health System for ICD10 - Coordinate Calendar Management, Agenda distribution & minutes.
  • Successfully planned and coordinated 95+ internal interviews for ICD10 Readiness Assessment.
  • Coordinated key initial kick off planning meeting for Integrated Data Framework for Population Management.
  • Track provider eligibility for Meaningful Use provider communication.
  • Supported Beacon Go Live (2012) command center.
  • Structured initial RFP document for ICD10 Revenue Cycle Mapping Tool.
  • Coordinated RFP Selection Committee Presentations – ICD10 Readiness Assessment and Training & Education to include post presentation reference call coordination.
  • Coordinate complex Department/Project Meetings with key stakeholders across the Health System.
  • Reserving internal and external meeting space; teleconferences (WebEx) & Catering requirements.
  • Manage SharePoint document entry for ICD10.
  • Meeting & Greeting external Clients at multiple offsite locations.
  • Compilation of project materials Scanning, Photo copying, binding & compilation.
  • Reached out to Providers for MSQ Voluntary Phone Campaign.
  • Chief ticketing system knowledge.
  • Use of MS Office Applications, specifically Outlook, Word, Excel, Power Point, Visio, SharePoint and Opas.
  • Coordinate group hotel accommodations for various initiatives at multiple sites – tracking to minimize unnecessary cost.
  • Compile/update steering committee slides, dashboards, white papers, strategy, and timeline documents.
08/2007 to 08/2011 Project Coordinator/Customer Support Analyst ComScore Inc | City, STATE,
  • Plan and coordinate inter-department technical meetings.
  • Coordinated and Implemented training schedule for tier 1 support – at outsourced call center.
  • Coordinate user access in Visnetic Mailflow ticketing system.
  • Coordinate with team members in compiling monthly Cost Incentive report using MS Excel.
  • Plan and coordinate periodic department luncheons.
  • Support Analyst for a digital marketing intelligence company.
  • Initially working as a contractor keeping regular contact with panelists via phone & written correspondence.
  • Analyze and troubleshoot various panel issues relating to software installation & incentive validation.
  • Compiling data for incentive fulfillment using SQL.
  • Coordinated payment and fulfillment of incentives through various vendors.
Education and Training
Expected in 06/2001 Bachelor of Arts | Hospitality Management University of Wolverhampton, United Kingdom, GPA:

Certified Scrum Master, Scrum Alliance. New York Dec 2019-Dec 2022

Native/ Bilingual
Native/ Bilingual
Native/ Bilingual

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School Attended

  • University of Wolverhampton

Job Titles Held:

  • Project Manager, PMO
  • Project Coordinator II, PMO
  • Project Coordinator I
  • Project Coordinator/Customer Support Analyst


  • Bachelor of Arts

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