Highly driven and results-motivated business professional with ambitious desire to lead by example and build professional relationships while focusing on the company's success. Excited to become an asset and continue to grow professionally, as well as offer ideas and input toward decision-making within a company.
Handled continuous project monitoring and management, including developing forecasts, tracking expenses and approving payments among several other budget management responsibilities.
Built strong community relations with subcontractors and vendors to optimize cost savings and complete timely preconstruction.
Maintained project baselines through Agile methodology, including holding and running sprints and retrospectives, as well as managing RAID logs and Lessons Learned documents.
Assisted in the forecasting schedule and monitoring of project timelines, personnel performance and cost efficiency.
Assisted in the creation of project plans with established timelines for integral phases, assigned to appropriate teams, managed workflow and achieved RFP submissions and completion deadlines on or before schedule.
Assisted with change management from project scope and cost and implemented most effective change management processes to keep project up-to-date.
Led subcontractor meetings to convey project requirements, scope, milestones and regulatory compliance.
Assisted in completion of full-scale project plans
Presided over subcontractor kickoff meetings to review project requirements, schedules and compliance.
Assessed project risks and devised mitigation actions encompassing close attention to contracts and service level agreements by subcontractors and vendors, external dependencies and potential roadblocks (using Agile methods).
Coordinated complex contract administration, including defining project milestones and developing budget.
03/2017 to 09/2018
Office Secretary IIState Of Maryland – Wicomico, MD,
Offered case managers and executive board members exceptional clerical support to facilitate efficient, smooth office operations.
Created professional memoranda, letters and other professional notifications for inmates and managers, meeting expected deadlines for distribution.
Prepared accurate, error-free memoranda, letters and other professional documentation for internal and external use.
Adhered to security requirements by screening visitors, updating logs and issuing temporary passes.
Supported Case Manager Supervisors and Case Management Manager in managing operational and security workflow.
Answered incoming phone calls and sorted, distributed and sent mail correspondence.
Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with security and inmate policies and procedures.
03/2014 to 03/2017
Associate Relationship Administrator Total Biz Fulfillment, Inc. – City, STATE,
Streamlined operational efficiencies by developing and implementing customer service protocols and standards for each assigned client based on their company wants and needs.
Reached out to accounts on a frequent basis to check on satisfaction and business plans to help increase revenue and meet projected sales goals.
Produced and updated of both automated and manual sales, inventory, and accounting reports for client-related and business purposes.
Responded promptly to general inquiries from members, staff and clients via e-mail and telephone conversations.
Built and maintained effective relationships with peers, upper management, and clients outside of the organization.
Maintained a healthy line of communication between the company and assigned clients.
Coordinated client visits and other meetings.
Oversaw special projects to increase productivity and quality assurance.
Education and Training
Expected in 2019
Bachelor of Science: Business Administration and Management Purdue University Global - Davenport, IA, GPA:
Expected in 2014
Associate of Applied Science: Business Administration and Management Kaplan University - Davenport, IA GPA:
Expected in
Certificate: Project Management (WWPMM) IBM Learning - IBM , GPA:
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