project management specialist resume example with 4+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

7 Years experience in customer service management, with current B2B project management. Will bring immediate strengths in the following areas: relationship building and account management, enthusiasm, and big picture focus. Seasoned in planning and problem-solving to enhance day-to-day business activities. Results-driven and resilient.

International TEFL Academy, TtMadrid Madrid, Spain, Expected in 04/2018 TEFL Certificate : - GPA :
University of Washington Seattle, WA Expected in 06/2014 Bachelor of Arts : With Honors Political Communications, Minor ESRM - GPA :

Dean's List Recipient: Autumn 2012, Winter 2013, Spring 2013

  • Active Listener
  • Customer Relation Management
  • Logistics implementation
  • Performance Evaluations
  • Relationship building
  • Sales expertise
  • Training
  • Written and verbal communication
Professional Experience
Wabtec Corporation - Project Management Specialist
West Melbourne, FL, 11/2021 - 02/2022
  • Completed 40 hours of Schneider Electric SMB EDGE Order Pro courses.
  • Fostered relationships with coworkers and management to promote positive work culture.
  • Learned complex SAP software and coding to create sales orders, purchase orders, change orders, and invoices.
  • Liaison between contractors and manufacturers during project life cycle.
  • Managed projects from procurement to commission up to $1.5 million in product value.
  • Provided feedback resulting in implementation for current training methods.
  • Tracked product from PO to delivery and completion; compiled data for operation manuals.
Fredericksburg Independent School District - Assistant Branch Rental Manager, Management Trainee
Fredericksburg, TX, 11/2020 - 09/2021
  • ABRM: Coordinated with area teams to manage fleet inventory and logistics to optimize profit and loss.
  • Executed sales and marketing initiatives to increase revenue for company by 20% from PYTD.
  • Managed key accounts to include all customers within body shop insurance market segment.
  • Managed, trained and mentored trainees to assist them in completing Management Program.
  • Management Trainee: Communicated with customers daily to maintain current understanding of rental agreement, resolve issues and promote brand loyalty.
  • Devised efficiency processes to boost long-term success and increase profit levels through inside sales projects increasing income per car by 30% from PYTD.
  • Established open communication with management and fellow trainees building positive rapport and mentorship.
  • Grew business by 150% over 3 months by implementing targeted marketing with outside sales project to Ferrari Maserati.
Us Government Other Agencies And Independent Organizations - Assistant Manager, Lead Server
San Jose, CA, 05/2017 - 09/2019
  • Applied leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Demonstrated ability to remain calm in high-stress client environments.
  • Identified individual employee's unique work styles and adapted management methods.
  • Managed high volumes of client-facing interactions and established strong rapport with clientele, team members, and vendors.
  • Planned, led, and executed private dining experiences up to 50 people.
  • Upsold high-profit menu items to increase sales numbers; over $2,500 in individual sales per night.
Oracle - ESL Teacher
City, STATE, 04/2018 - 06/2018
  • Created individual content and lesson plans incorporating current global affairs, professional industry jargon and American English vocabulary.
  • Developed curriculum activities and integrated technology to diversify instruction.
  • Assessed pronunciation, writing and conversational abilities of business professionals to identify areas for improvement pertaining to their role in global technology.
  • Administered and graded tests and assignments to evaluate student progress.
  • Created monthly academic status reports based on in-depth student evaluations improving scores by 20%.
Tom Douglas Restaurants - Operations Manager, Services
City, STATE, 01/2015 - 06/2015
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Devised processes to boost long-term business success and increase profit levels by 35% from PMTD.
  • Controlled costs and optimized spending via restructuring of budgets for labor, Cost of Goods, inventory purchasing and technology upgrades.
  • Approved regular payroll submissions for systems according to predetermined checklist and noted issues.
  • Partnered with 10 local vendors and suppliers to effectively manage and budget.
Washington State Senator Patty Murray Office - Constituent Services Representative
City, STATE, 06/2013 - 12/2013
  • Assisted Veteran Affairs Representative in administrative tasks overseeing sensitive information.
  • Conducted research, gathered information from various sources and presented results.
  • Composed briefs on behalf of representative to different agencies through database, Intranet Quorum.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Managed backlog of over 1000 caseloads of Veteran claims and facilitated expedition processes.
  • Managed multiple projects simultaneously from concept to completion, anticipating challenges, troubleshooting problems and proposing solutions.
  • Utilized effective task prioritization to meet goals and deadlines.

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Resume Overview

School Attended

  • International TEFL Academy, TtMadrid
  • University of Washington

Job Titles Held:

  • Project Management Specialist
  • Assistant Branch Rental Manager, Management Trainee
  • Assistant Manager, Lead Server
  • ESL Teacher
  • Operations Manager, Services
  • Constituent Services Representative


  • TEFL Certificate
  • Bachelor of Arts

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