project management scheduling and support resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Website, Portfolio, Profiles
Professional Summary

A successful Project Manager with demonstrated success in providing long-term vision, leadership, and strategy development for over 20 years. Capable of ensuring consistency in adapting the best methodologies, elevating sales, marketing, operations, and human resources functions for several organizations. An energized entrepreneur expert in bridging gaps between diversified branches, advancing staff development, communications and business development skills, meeting stakeholders, clients, and business expectations. Successfully manages high-volume workloads in rapidly changing environments.

  • Logistics Management
  • Staff Management
  • Performance Evaluations
  • Critical Thinking
  • Dependable and Responsible
  • Team building
  • MS Office
  • Self-Motivated
  • Attention to Detail
Work History
Project Management , 01/2020 - Current
Raymour & Flanigan Furniture Lake Grove, NY,
  • Act as project lead for implementing work standards, procedures, project schedules and milestones, equipment testing, troubleshooting, and employee training
  • Interpret, negotiate and effectively communicate contractual agreements and compliance requirements with service providers, members, and internal personnel
  • Build relationships and influence leadership teams through offering best practices and guidance to drive sales
  • Supervise and analyze all information being updated for all assigned customer accounts and adhere to all protocols regarding delivery, service, pick-up and safety checks of all products
  • Locate, qualify new vendors to support organization's goals and to achieve quality and profitable product lines
  • Interviewed suppliers regarding ordering of supplies and to keep informed on market trends
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
  • Realigned production schedules to factor in changing conditions such as materials shortages and evolving designs.
  • Coordinated materials supply with vendors to maintain efficient operations and meet schedule deadlines.
  • Maintained open communication by presenting regular updates on project status to customers.
Sales Support Quality Assurance Account Manager, 09/2017 - 01/2020
  • Work daily with outside sales representatives to input orders and improve overall customer satisfaction
  • Design and adopt new strategies to increase efficiency and improve customer service
  • Ensure implementation of all standard operating procedures for efficient business operations
  • Explain to customers all products and services
  • Promote and communicate to customers current marketing campaigns and promotions
  • Collaborate with team to achieve customer satisfaction by analyzing problems and using skills to solve issues effectively
  • Implemented new quality assurance and customer service standards.
  • Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Customer Care Coordinator, 04/2014 - 09/2017
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Assisted call-in customers with questions and orders.
  • Defused customer concerns with exceptional conflict and problem resolution skills.
  • Coordinated timely responses to online customer communication and researched complex issues.
  • Eliminated inefficiencies by educating and training new employees on best practices and customer care procedures.
  • Managed billing, service and account issues for customers.
  • Increased customer satisfaction ratings by 100% by solving problems promptly and to customer expectations
Operations / Human Resource Manager, 04/1996 - 04/2013
United States Navy, USN City, STATE,
  • Recruited top talent to maximize profitability.
  • Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
  • Administered drug, aptitude and personality assessments
  • Devised and oversaw job fairs and career events.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
MBA: Business Administration And Management, Expected in 04/2016
Keller Graduate School of Management - Morrisville, NC,
Status -
Bachelor of Science: Technical Management / Healthcare Management, Expected in 09/2014
DeVry University - Morrisville, NC,
Status -
Associate of Arts: General Studies, Expected in 05/2010
University of Phoenix - On Line,
Status -

  • Global War on Terrorism Medal
  • Good Conduct Medal X5
  • Navy and Marine Corps Achievement Medal X4
  • First Line Leadership (Management) Course
  • Recruiting and Retention Course
  • Career Counselor
  • Engineering Common Course
  • Global Command and Control System Common Operations Course

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Resume Overview

School Attended

  • Keller Graduate School of Management
  • DeVry University
  • University of Phoenix

Job Titles Held:

  • Project Management
  • Sales Support Quality Assurance Account Manager
  • Customer Care Coordinator
  • Operations / Human Resource Manager


  • MBA
  • Bachelor of Science
  • Associate of Arts

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