Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Career Overview
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Test Automation * Certified ScrumMaster * Process Efficiency * Agile/Scrum and SDLC Methodologies CMM* Process Efficiency * VersionOne * Driving Quality Processes *Technology Solutions Project Management Essentials- PMI * Change and Impact Seminars * MS Project * Jira *Summit-D
Work Experience
01/2014 to Present Project Management (Consultant) American Cancer Society | Southfield, MI,
  • Exceeding goals by increasing NaviSite product offering through tactical coordination and execution of multiple development projects.
  • Improving delivery efficiency and product quality by implementing changes to strengthen existing internal processes.
  • Managing data center discovery and migration.
  • Achieving project completion including: HIPAA compliance, disaster recovery, SAN/SSD Storage, and backup/restore.
  • Improving delivery efficiency and product quality by implementing changes to strengthen existing internal processes.
  • Successful integration of waterfall project delivery model with Scrum and ticket based teams.
01/2013 to 01/2014 Product Operations (Consultant) Frontdoor, Inc. | Topeka, KS,
  • Increased customer satisfaction and organizational efficiency by directing a team of 40 developers, QA and support personnel located in an off shore facility.
  • Coordinated superior product delivery by improving team accountability through supervision, evaluation and training.
  • Reduced resource cycling and improved efficiency through tactical project planning.
  • Improved overall capabilities of the support team by introducing service level agreements.
  • Increased project completion rate by promoting team accountability and mentoring technicians.
  • Drove quality standards by introducing test planning and regression testing as best practices.
  • SQLServer, MySQL, NET (.aspx/VB), Windows, project management, leadership, organization transition.
01/2006 to 01/2013 Senior Development Manager Harris Computer Systems | West Warwick, RI,
  • Directed a development team of 12-20 local and remote engineers.
  • Provided timely solutions to customers by assuring quick turnaround to critical problems across multiple Kronos product lines.
  • Achieved project successes by developing strong processes, both traditional and Agile/Scrum, to ensure completion deadlines were met and quality standards were upheld.
  • Effectively partnered with senior management, project leaders and customers to ensure the needs of all stakeholders were met.
  • Excelled in the roles of Project Manager, ScrumMaster, Product Owner and Agile/Scrum Coach.
  • Developed highly effective Agile/Scrum teams by introducing practices to optimize processes.
  • Optimized team productivity by creating an improved KanBan process that was implemented throughout the organization.
  • Oracle, SQLServer, J2EE, embedded systems, C++, Unix, Windows, Selenium, Cloud, SaaS, VxWorks, TDD, Agile/Scrum, Project Management, product owner, ScrumMaster, leadership, and Agile coach.
01/2000 to 01/2006 Director of Software Engineering SmartTime Software, Inc | City, STATE,
  • Insured the timely delivery of multiple quality releases for the SmartTime 7.0 .NET product and the next generation SmartTime 9.0 product built on a J2EE architecture.
  • Adapted to keep product development on track throughout the full SDLC lifecycle by managing a team through the adversities of tight project deadlines and quickly changing market requirements.
  • Implemented new concepts to increase productivity and quality.
  • Advanced the direction of product development by effectively communicating process improvements to senior management, product management and strategic customers.
  • Influenced important companywide decisions as part of the senior management team.
  • Increased efficiency by introducing Extreme Programming and Peer/Mentor Programming.
  • Improved customer satisfaction by introducing defect tracking and release strategies.
  • Maximized effectiveness of limited QA capacity and regression capability by developing automated QA strategies.
  • Oracle, SQLServer, J2EE, .NET(.asp/VB), Cognos, Windows, WinRunner.
01/1998 to 01/2000 Director of Software Development PHCS | City, STATE,
  • Directed multiple products teams supporting legacy applications to enhance customer support.
  • Incorporated these applications to create an integrated health care management system based on the Erisco Facets software.
  • Focused on project and resource planning, adhering to budgets and quality metrics to successfully manage a team of 12-18 software engineers.
  • Introduced web technologies to make information more accessible to customers.
  • Advanced product capabilities by identifying and implementing critical product enhancements.
  • Improved compliance for internal auditing by ensuring adherence to company standards dictated by CMM methodology.
  • Mentored and trained teams to effectively support legacy and newly integrated systems.
  • Sybase, Progress, Facets, Unix, CMM.
01/1995 to 01/1998 Manager of Custom Development ASA International | City, STATE,
  • Managed teams in developing major custom enhancements to meet Fortune 500 customers' business needs.
  • Delivered customer specific solutions that increased the capabilities of the SmartTime product.
  • Led a staff of 25 contract developers and QA engineers to exceed customers' expectations by creating and supervising the implementation of a full development SDLC.
  • Increased on-budget project delivery by developing estimation models for custom organization to enable the sales team to provide accurate and timely estimates.
  • Improved overall customer satisfaction by providing consistency of custom products through the standardization of design and quality practices.
  • Powerbuilder, Oracle, .NET (.asp/VB).
Education and Training
Expected in Master of Business Administration (M.B.A | Operational Management BENTLEY COLLEGE, , GPA:
Operational Management
Expected in Master of Science (M.S | Computer Engineering UNIVERSITY OF MASSACHUSETTS (LOWELL), , GPA:
Computer Engineering
Expected in Bachelor of Science | UNIVERSITY OF NOTRE DAME, , GPA:
Expected in B.S | Electrical Engineering , , GPA:
Electrical Engineering
Expected in Bachelor of Art (B.A | ST. ANSELM'S COLLEGE, , GPA:
.NET, Agile, asp, Automation, backup, budgets, budget, C++, CMM, Coach, Cognos, customer satisfaction, customer support, delivery, directing, direction, disaster recovery, Driving, embedded systems, senior management, internal auditing, J2EE, Kronos, leadership, Managing, market, Mentor, mentoring, MS Project, SQLServer, Windows, migration, MySQL, next, Oracle, organizational, personnel, Powerbuilder, Processes, product development, product management, Programming, Progress, Project Management, project planning, Quality, QA, quick, sales, SAN, Scrum, SDLC, Seminars, service level agreements, strategic, Summit-D, supervising, supervision, Sybase, Unix, VB, VxWorks, WinRunner

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Job Titles Held:

  • Project Management (Consultant)
  • Product Operations (Consultant)
  • Senior Development Manager
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  • Master of Business Administration (M.B.A
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  • B.S
  • Bachelor of Art (B.A

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