PROJECT COORDINATOR /PROJECT MANAGER Resume Example
Project Manager An accomplished and skilled project manager with a record of achieving high-impact performance in event planning. Proficient with utilizing technical, analytical, and critical-thinking skills to resolve incidents, ensuring service sustainability and business continuity. Strong skills in Microsoft suite application (Word, Excel, PowerPoint, MS Teams) Thrives in a fast-paced, deadline-driven environment while being attentive to details and conscious of time. Outstanding interpersonal communication skills allow for efficient and effective client relationship management. Delivering on-time, high quality work. Excellent leadership, communication, & technical writing skills. Program Budgeting Monitor Hardware/Software Audits Financial Statement Prep Maintain Program Records Program Management Supervisor/Leadership Trained Program Scheduling Program Staff Trainer System Administration Bookkeeping Community Outreach Lead Helpdesk Trained
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- Define timelines, deliverables, and allocate resources.
- Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.
- Project scheduling, strategic planning and analysis.
- Exhibits strong understanding of the client, travel requirements, nutritional necessities.
- Accomplish the execution of event processes, pre-event activities, learning platform, assessment tracking and follow up.
- Communicate with delivery team, provide welcome letters, pre-work letters.
- Prepare necessary presentations for meetings.
- Willingness to invest in client relationships.
- Manage project progress and adapt work as required.
- Preparing necessary presentation materials for meetings, facilitate meetings with facilitators, executive coaches and management.
- Develop and facilitate seminars, meetings, conferences and facilitate workshops.
- Lead in development and execution of data to assign participants to learning groups, peer groups, small group modules and roles for simulations.
- Providing administrative support as needed.
- Ensure positive client experience through high quality service and communication thereby attaining client retention.
- Build and preserve relationships with patrons and candidates.
- Provide excellent customer service via email and telephone.
- Handle client service or support related incoming requests.
- Facilitate discussions with team to identify and resolve issue.
- Respond to and resolve complex client issues through incident recognition, research and isolation, resolution, escalation and follow up.
- Capture client information and problem-solving process such as decisions made, actions involved and final resolution.
- Research and resolve each client interaction to their utmost satisfaction.
- Update on status and completion in service management system and users through all means of communications.
- Resolve incidents and fulfill requests through support.
- Manage databases and execute reports to track and support implementation and overseeing of compliance initiatives.
- Manage project progress and adapt work as required.
- Update on new design, product and technology changes.
- Hiring and evaluating staff members, maintain employee client records, data entry and reporting.
- Partner with key stakeholders to identify and execute cross-functional goals.
- Provide periodic progress reports, provide regular updates to management team.
- Prepared and implemented quality assurance policies and procedures.
- Performed routine inspections and quality tests.
- Identifying and resolving workflow and production issues.
- As well as, ensured that standards and safety regulations are observed.
- Addressed and discussed issues and proposed solutions with superiors.
- Also, documented quality assurance activities and created audit reports.
- Work with upper management to recommend and execute improvement.
- Lead in the creation of training materials and operating manuals.
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Resume Overview
School Attended
- Strayer University
- Brookstone College
Job Titles Held:
- PROJECT COORDINATOR /PROJECT MANAGER
- TEAM LEAD - CLIENT SUPPORT SPECIALIST
- QUALITY CONTROL SPECIALIST
Degrees
- Strayer University
2021 Bachelor of Science : BUSINESS ADMINISTRATION (PROJECT MANAGEMENT
Brookstone College - City, State 2008 Diploma : BUSINESS INFORMATION TECHNOLOGY SYSTEMS
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