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PROJECT COORDINATOR /PROJECT MANAGER Resume Example

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PROJECT COORDINATOR /PROJECT MANAGER
Summary

Project Manager An accomplished and skilled project manager with a record of achieving high-impact performance in event planning. Proficient with utilizing technical, analytical, and critical-thinking skills to resolve incidents, ensuring service sustainability and business continuity. Strong skills in Microsoft suite application (Word, Excel, PowerPoint, MS Teams) Thrives in a fast-paced, deadline-driven environment while being attentive to details and conscious of time. Outstanding interpersonal communication skills allow for efficient and effective client relationship management. Delivering on-time, high quality work. Excellent leadership, communication, & technical writing skills. Program Budgeting Monitor Hardware/Software Audits Financial Statement Prep Maintain Program Records Program Management Supervisor/Leadership Trained Program Scheduling Program Staff Trainer System Administration Bookkeeping Community Outreach Lead Helpdesk Trained

Skills
  • Computer, Laptops, & Tablet Proficient MS Office Suits: PowerPoint, Excel, MS Word
  • Operating Systems: Virtual Meeting Platforms:
  • Microsoft Windows 8, 10 WebEx, Skype for Business, Zoom, MS Teams
  • Administrative support, Training materials
  • Hardware, Workflow
  • Conferences, Workshops
  • Client interaction
  • Client
  • Excellent customer service
  • Data entry
  • Databases
  • Delivery
  • Documentation
  • Email
  • Functional
  • Hiring
  • Laptops
  • Letters
  • Materials
  • Meetings
  • Excel
  • MS Office
  • PowerPoint
  • Microsoft Windows 8
  • MS Word
  • Operating Systems
  • Policies
  • Presentations
  • Problem-solving
  • Processes
  • Progress
  • Quality
  • Quality assurance
  • Reporting
  • Research
  • Safety
  • Scheduling
  • Seminars
  • Strategic planning
  • Telephone
  • Project management
  • Schedule management
  • Staff training and motivation
  • Client relations
Experience
PROJECT COORDINATOR /PROJECT MANAGER / Company Name - City, State01/2016 - 01/2020
  • Define timelines, deliverables, and allocate resources.
  • Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project.
  • Project scheduling, strategic planning and analysis.
  • Exhibits strong understanding of the client, travel requirements, nutritional necessities.
  • Accomplish the execution of event processes, pre-event activities, learning platform, assessment tracking and follow up.
  • Communicate with delivery team, provide welcome letters, pre-work letters.
  • Prepare necessary presentations for meetings.
  • Willingness to invest in client relationships.
  • Manage project progress and adapt work as required.
  • Preparing necessary presentation materials for meetings, facilitate meetings with facilitators, executive coaches and management.
  • Develop and facilitate seminars, meetings, conferences and facilitate workshops.
  • Lead in development and execution of data to assign participants to learning groups, peer groups, small group modules and roles for simulations.
  • Providing administrative support as needed.
TEAM LEAD - CLIENT SUPPORT SPECIALIST / Company Name - City, State01/2014 - 01/2016
  • Ensure positive client experience through high quality service and communication thereby attaining client retention.
  • Build and preserve relationships with patrons and candidates.
  • Provide excellent customer service via email and telephone.
  • Handle client service or support related incoming requests.
  • Facilitate discussions with team to identify and resolve issue.
  • Respond to and resolve complex client issues through incident recognition, research and isolation, resolution, escalation and follow up.
  • Capture client information and problem-solving process such as decisions made, actions involved and final resolution.
  • Research and resolve each client interaction to their utmost satisfaction.
  • Update on status and completion in service management system and users through all means of communications.
  • Resolve incidents and fulfill requests through support.
  • Manage databases and execute reports to track and support implementation and overseeing of compliance initiatives.
  • Manage project progress and adapt work as required.
  • Update on new design, product and technology changes.
  • Hiring and evaluating staff members, maintain employee client records, data entry and reporting.
  • Partner with key stakeholders to identify and execute cross-functional goals.
  • Provide periodic progress reports, provide regular updates to management team.
QUALITY CONTROL SPECIALIST / Company Name - City, State01/2012 - 01/2014
  • Prepared and implemented quality assurance policies and procedures.
  • Performed routine inspections and quality tests.
  • Identifying and resolving workflow and production issues.
  • As well as, ensured that standards and safety regulations are observed.
  • Addressed and discussed issues and proposed solutions with superiors.
  • Also, documented quality assurance activities and created audit reports.
  • Work with upper management to recommend and execute improvement.
  • Lead in the creation of training materials and operating manuals.
Education and Training
Strayer University2021Bachelor of Science: BUSINESS ADMINISTRATION (PROJECT MANAGEMENT
Brookstone College - City, State2008Diploma: BUSINESS INFORMATION TECHNOLOGY SYSTEMS
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Resume Overview

School Attended

  • Strayer University
  • Brookstone College

Job Titles Held:

  • PROJECT COORDINATOR /PROJECT MANAGER
  • TEAM LEAD - CLIENT SUPPORT SPECIALIST
  • QUALITY CONTROL SPECIALIST

Degrees

  • Strayer University 2021 Bachelor of Science : BUSINESS ADMINISTRATION (PROJECT MANAGEMENT
    Brookstone College - City, State 2008 Diploma : BUSINESS INFORMATION TECHNOLOGY SYSTEMS

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