HR Coordinator motivated to create collaborative team environment by using vast background in the organization of employee training and team building events..Highly efficient well established in administrative environments that are fast-paced and challenging.
Explained human resources policies and procedures to all employees.Worked closely with HR business partners to facilitate year-end talent reviews and articulate team strengths.
40 hours per week Account Analysis Investigate fraudulent account activity.
Manage and monitor seller online accounts.
Manage and monitor buyer online accounts.
Resolve customer complaints via phone, email, postal mail, or social media.
Cancel or upgrade accounts.
Assist with placement of orders, refunds, or exchanges.
Educate customers on company information and policies.
Place and/or cancel orders.
Answer questions about warranties or terms of sale.
Suggest solutions when a product malfunctions.
Handle product recalls.
Attempt to persuade customer to reconsider cancellation.
Inform customer of deals and promotions.
Promote products and services.
Utilize computer technology to handle high call volumes.
Close out or open call records.
Compile reports on overall customer satisfaction.
Read from scripts.
Handle changes in policies or renewals.
Maintains customer records by updating account information.
Page 2 of 5 Resolves product or service problems by clarifying the customer's complaint(s); determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Prepares product or service reports by collecting and analyzing customer information.
40 hours per week Provided professional level clerical and administrative support.
Greeted physicians, patients and customers.
Scheduled appointments for patients and physicians.
Consistently exceeded production goals in making certain that all orders and appointments are mailed out on time.
Answer multi-line phone system and greet clients in high-traffic.
Completed special projects.
Assisted in planning conference events and schedules.
Supported office scheduling and assisted with management of staff itineraries.
Actively responded to phone and email inquiries.
Used MS Excel for office database management.
Performed duties as assigned on the PCT Care Plan, prepared by a nurse.
Performed and assist the patient/client in completion of personal hygiene needs which include: bathing, skin care, grooming, dressing, oral hygiene.
Monitored vital signs as outlined in the PCT Care Planned and reported any deviation from normal vitals to a Nurse or designee in a timely manner.
Assistedin maintenance of a healthful and safe environment.
Served nutritious meals to patients that meet their dietary needs.
Assists the patient/client with ambulation/transfers as specified on the PCT Care Plan.
Performs or assists patients/client with certain treatments and/or medications which are self-administered, ordered by the physician, approved and supervised by a nurse, and allowed by state law.
Monitor and documents any physical and mental changes that may occur.
Participates in mandatory in-service education programs as required by the agency.
40 hours per week Collect blood and other bodily fluid samples through the technique of Venipuncture.
Processed and updated patient information and records in accordance to HIPPA laws.
Tested urine specimens for increased glucose levels.
Maintained sanitary conditions of patient rooms.
Scheduled follow up appointments and phone calls on patients.
Monitored and recorded vital signs.
Scheduled appointments for patients that specially requested my services.
Successfully completed monthly in-services for collection specialist and earned an A Grade During my tenure of employment with this company I earned increases in salary and responsibility as a reward for hard work and accomplishments in serving as a collection specialist.
Political Science Public health Cum laude GPA: 3.4 International Law
Ashley Coston Academic Achievement Award
Coursework in Business, Economics and Organizational Development
expert level Microsoft office suite
Developed an extensive network of successful and satisfied clients
Works until each part of a program is completed and presented to the client
Retains a professional attitude at all times
Can work with individuals or groups
Experienced in giving large group presentations
Finds a great deal of joy and satisfaction from the work
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