Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Recognized for displaying high quality Client satisfaction through ensuring deliverables are met to align with Intel’s demanding commitments. I work together with my Estimating team & our Third Party Client, Hensel Phelps to make sure all communication is tight knit and everything remains on schedule. As a result of this strong partnership, we bridge the gap between being a Third Party company to being an essential partner to Intel. Overall, I have accumulated ten years of Customer Service during my occupational history, beginning with Food & Beverage environments working my way to the Administrative field. The ultimate goal I strive for is to emit outstanding Customer Service to ensure the overall satisfaction in any environment at all costs and to go above and beyond for every Customer.

Project Coordinator, 01/2018 - Current
International Market Centers Atlanta, GA,
  • Provides project-related analysis and coordination on projects.
  • Works with applied project management activities and methodologies.
  • Assists the manager in creating and administering project execution plans and revising as appropriate to meet changing needs and requirements.
  • Assists the manager on day-to-day operational aspects of the project and scope including project monitoring and controls during the project lifecycle.
  • Assists in collecting and analyzing key project data on a weekly basis, and assists the manager on associate required reporting.
  • May follow up with project consultants, as directed, regarding questions to their invoice.
  • Attends project meetings, and assists in producing and circulating agendas and meeting minutes.
  • Assists the manager in tracking and updating the project budget and schedule.
Administrative Assistant - Customer Support Associate, 07/2014 - 01/2018
Eldorado Resorts, Inc. Lula, MS,
  • Answering Phone Calls from internal employees typically will be high call volume
  • Heavy data entry (New Hire paperwork, assigning drug screen/backgrounds).
  • Conducting New Hire Orientations.
  • Provides assistance and support to callers (internal employees, management, etc).
  • Screens calls and places calls for management.
  • Operates computer equipment utilizing word processing, spreadsheet, data base management and presentation software.
  • Operates copy machine, FAX equipment and other standard office equipment 

 Customer Support Associate: 

  • Ensuring front office customer service both in person & on the phone.
  • Completing internal payroll for Contractors, managing timecard audit and collection. Implemented for up to 300 Contract Employees at a time. 
  • Managing the Unemployment Process.
  • Managing the Worker's Compensation Program.
  • Resolution of all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.)
  • Managing all filing.
  • Managing contractor and internal benefits program.
  • Ensuring the accurate and timely entry of New Hire HR paperwork and Termination reasons, and managing the HR folder process.
Server, 02/2014 - 07/2014
Four Seasons Hotels Inc Los Angeles, CA,
  • Met and exceeded customer satisfaction expectations, in a quick-paced breakfast setting.
  • Service provided to create a lasting impression and welcoming environment to tourists and locals alike.
  • Acknowledged by guests for providing a comfortable and accommodating dining experience, while being mindful of patron's time and satisfaction. 
Pool Server, 02/2013 - 02/2014
Eldorado Resorts, Inc. Boonville, MO,
  • Recognized for providing exceptionally high service consistent with the AAA 4 Diamond rating and the Starwood standard.
  • Ensures that all guests receive an efficient and most memorable hospitality experience.
  • Serves food and beverage items to customers in a friendly, enthusiastic, professional, and timely manner.
  • Takes orders for and serves all food and beverage requests, using suggestive selling techniques.
  • Clears tables during service.
Server, 02/2010 - 02/2013
The Titled Kilt City, STATE,
  • Provided friendly, responsive service to create an exceptional dining experience for all guests.
  • Knowledgeable of restaurant service management operations.
  • Offered exemplary guest service, resulting in returning customer base and consistent revenue.
  • Attentive to problem resolution.
  • Assisted management with closing of restaurant and specialty events.
High School Diploma: , Expected in 2010
Horizon High School - Scottsdale, Arizona
: , Expected in 2011
Paradise Valley Community College - Phoenix, Arizona
  • Proficient in Excel, Alfresco Software, SAP NetWeaver Business Client Software.
  • Numerous years of experience with Customer Service in different environments of employment.  
  • Knowledge of Payroll, Unemployment, Worker's Comp, Backgrounds/Drug Screen requirements. 
  • Extensive Data Entry demonstrating accurate data is entered correctly and in a timely manner for business needs.
  • Working with multiple Internal Partners & Clients to ensure best methods are met both Internally & Externally to help the business strive. 
  • Utilized to provide assistance with training of new Internal Employees.
  • Extreme Time Management experience with various Audit deadlines and Employment process for New Client hiring ramps. 

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School Attended

  • Horizon High School
  • Paradise Valley Community College

Job Titles Held:

  • Project Coordinator
  • Administrative Assistant - Customer Support Associate
  • Server
  • Pool Server
  • Server


  • High School Diploma

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