Project Coordinator resume example

Joined a versatile and agile team supporting continued system development and maintenance. Responsible for staying abreast of new functionality added through regular software releases, communicating and responding to help desk requests across multiple mediums, and applying basic principles, theories, and concepts to job assignments. Exhibited technical and operational proficiency in solving problems of moderate complexity.

Key Highlights:

• Completed end user support for a mission critical system for a federal law enforcement customer.
• Provided support to end users on a variety of issues including, but not limited to software, hardware, peripherals and network connectivity.
• Developed and provided user training for basic hardware and software use.
• Led in-staff education series regarding basic computer skills.
• Reduced company expenses by negotiating purchases with vendors and creating cost-efficient routes for customers

As the CEO of Glam Aesthetics, my responsibilities include full self-operation, coordination, scheduling, responding to customers by phone, email, face, in person and over chat for lash appointments. I conduct one on one customer lash consultations and provide a visual look and style of the customer’s request to meet all customers’ needs to the most satisfactory level possible.

Key Highlights:

• Managed operations budgeting, accounts payable and accounts receivable, and payroll.
• Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
• Promoted business on social media platforms to maximize brand identity and generate revenue.
• Outperformed targets every year by developing and implementing highly successful marketing plans.
• Implemented new sales strategic initiatives, achieving $150,000 in revenue in 2021, increase of 46% over 2 years.
• Trained and certified over 100 lash technicians through in-class training. with operational manuals curated by me. Authored presentations with sleek graphics and attention-grabbing sales copy to entice prospective clients.
• Hired and trained new department managers to increase team oversight and productivity.

• Responsible for inspecting machine parts, operating a CMM, and completing daily inspection of tools, products, and machines used during embroidery
• Coordinated orders, collected information using measuring machine, scales, oscilloscopes prior to shipment, generated spreadsheets for data collection, reconciled final inspection documentation for shipments, and interacted with Government Source Inspector as needed
• Generated spreadsheets for data collection, reconciled final inspection documentation for shipments, and interacted with government source Inspector as needed.
• Provided weekly reports on all maintenance, findings and orders shipped and received for billing
• Maintained financial accounts by processing customer adjustments
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• De-escalated problematic customer concerns, maintaining calm, friendly demeanor.