Project Coordinator resume example with 9+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Certified project management professional equipped with eight years of business operations and customer service experience. Successful at taking on diverse projects tasks to meet tight deadlines. Polished in implementing continuous enhancements and collaborating with others to execute projects and achieve company goals. Focused and practiced in leading multiple simultaneous projects leveraging proven project management tools. Currently seeking an opportunity to work in cross-functional environments where I can bring my verbal and written communication skills paired with progressive work in financial analysis and project coordination.

  • Project Management Professional (PMP)
  • CompTIA Security +
  • Certified Lash Technician
  • Project Management
  • Project Coordination
  • Process Improvement
  • Logistics
  • Helpdesk Support
  • CRM
  • Excel
  • Cross Collaboration
  • Attention to Detail
  • Time Management
  • Verbal and Written Communication
  • Performance Monitoring
  • Operations and Scheduling
  • Accounting and Finance
  • Payment Processing
  • Scheduling Software
  • Microsoft O365
  • Windows 7, 8, 10 OS
  • Microsoft Teams
  • Customer Service
  • Microsoft Office Suite (Access, Word, Excel, PowerPoint, OneNote, Outlook), SharePoint
  • Microsoft Windows
PROJECT COORDINATOR, 05/2022 - Current
Alameda Health System Hayward, CA,

Promoted to Project Coordinator after consistently contributing to the completion of various versatile projects and programs. Charged to manage a portfolio of projects to drive on-time deliverables within project scope and budget. Also responsible for establishing and maintaining quality performance metrics to meet objectives, and liaising with project managers to evaluate scope and define milestones and deadlines.

Key Highlights:

  • Lead project to develop and implement company-wide social enterprise platform to reduce costs, promote cross-functional collaboration, and improve customer interaction. Track milestones, monitor budget, maintain, go-live documentation, and report results to executive team.
  • Shrunk company expenses 22% by evaluating corporate travel costs , establishing employee spending thresholds, and creating a travel policy that was mandated company-wide by the CFO.
  • Introduced change improvement plans to achieve goals, methodologies and initiatives.
  • Developed and implemented project tracker and calendar to meet and maintain standards. Produced status reports for customers and senior management.
  • Troubleshot and resolved non-technical issues using support documentation and training.
IT SUPPORT TRAINEE, 12/2017 - 05/2022
Dfds Dover, DE,

Joined a versatile and agile team supporting continued system development and maintenance. Responsible for staying abreast of new functionality added through regular software releases, communicating and responding to help desk requests across multiple mediums, and applying basic principles, theories, and concepts to job assignments. Exhibited technical and operational proficiency in solving problems of moderate complexity.

Key Highlights:

  • Completed end user support for a mission critical system for a federal law enforcement customer.
  • Provided support to end users on a variety of issues including, but not limited to software, hardware, peripherals and network connectivity.
  • Developed and provided user training for basic hardware and software use.
  • Led in-staff education series regarding basic computer skills.
  • Reduced company expenses by negotiating purchases with vendors and creating cost-efficient routes for customers
CEO, OWNER, 12/2016 - Current
Suez Oconomowoc, WI,

As the CEO of Glam Aesthetics, my responsibilities include full self-operation, coordination, scheduling, responding to customers by phone, email, face, in person and over chat for lash appointments. I conduct one on one customer lash consultations and provide a visual look and style of the customer’s request to meet all customers’ needs to the most satisfactory level possible.

Key Highlights:

  • Managed operations budgeting, accounts payable and accounts receivable, and payroll.
  • Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Outperformed targets every year by developing and implementing highly successful marketing plans.
  • Implemented new sales strategic initiatives, achieving $150,000 in revenue in 2021, increase of 46% over 2 years.
  • Trained and certified over 100 lash technicians through in-class training. with operational manuals curated by me. Authored presentations with sleek graphics and attention-grabbing sales copy to entice prospective clients.
  • Hired and trained new department managers to increase team oversight and productivity.
  • Responsible for inspecting machine parts, operating a CMM, and completing daily inspection of tools, products, and machines used during embroidery
  • Coordinated orders, collected information using measuring machine, scales, oscilloscopes prior to shipment, generated spreadsheets for data collection, reconciled final inspection documentation for shipments, and interacted with Government Source Inspector as needed
  • Generated spreadsheets for data collection, reconciled final inspection documentation for shipments, and interacted with government source Inspector as needed.
  • Provided weekly reports on all maintenance, findings and orders shipped and received for billing
  • Maintained financial accounts by processing customer adjustments
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education and Training
: Interdisciplinary Studies, Expected in
Auburn University of Montgomery - ,
: Accounting, Expected in
Alabama State University - ,
High School Diploma: , Expected in 05/2013
Robert E. Lee High School - Montgomery, AL,

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Resume Overview

School Attended

  • Auburn University of Montgomery
  • Alabama State University
  • Robert E. Lee High School

Job Titles Held:



  • Some College (No Degree)
  • Some College (No Degree)
  • High School Diploma

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