project coordinator resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Experienced certified SAFe Scrum Master, with proven track record of leading cross-functional teams to success in Agile software development. With 5+ years of experience in Scrum methodologies across major health care and financial institutions, I possess a strong background in facilitating Scrum ceremonies, prioritizing, tracking tasks, identifying and removing obstacles. I am skilled in communicating effectively with stakeholders and team members at all levels, and am known for my collaborative approach and problem-solving abilities. My leadership has been instrumental in driving team success and achieving project goals. Proficient in Microsoft Excel and Word, Jira, Confluence, SDLC, Inventory Management, Sales, Customer Service and Social Media Marketing.

  • Conflict Resolution
  • Continuous Improvement
  • Planning and Execution
  • Good Judgment
  • Performance Monitoring
  • Personnel Management
  • Relationship Building
  • Critical Thinking
  • Change Management
  • Schedule Management
  • Verbal and Written Communication
  • Time Management
  • Resource Management
  • Decision Making
  • Problem-Solving
  • Team Leadership
  • Microsoft Office, Sharepoint, Excel
  • Task Prioritization
  • Flexible and Adaptable
  • Project Coordination
  • SAFe Agile Methodologies
  • JIRA
  • Strategic Communicator
  • Agile Project Management
  • Strategic Planning
  • Building High Performance Teams
Project Coordinator, 06/2021 - 05/2023
Atlas Technical Consultants, Inc. New York, NY,
  • Assessed, monitored and reported on work progression.
  • Collaborated with internal teams to develop project solutions resulting in on-time execution.
  • Prioritized needs and delegated assignments to simultaneously handle multiple projects.
  • Assisted project managers in drafting schedules and related documentation.
  • Liaised between departments, vendors and clients to monitor project expenses.
  • Coordinated with department leads to identify and outline solutions to client-specified challenges.
  • Troubleshot and resolved non-technical issues using support documentation and training.
  • Established and maintained quality performance metrics to meet objectives.
  • Developed and implemented a comprehensive plan, collaborated with team members to review and update it regularly, and ensured alignment with project goals and objectives.
  • Monitored project scope, quality, and timeline against the plan and milestone.
  • Maintained the project team Sharepoint site, enforced project control policies and procedures, and facilitated effective communication between team members and suppliers.
  • Created meeting agendas, Powerpoint presentations, and took minutes as necessary during meeting.
  • Assisted project managers by maintaining essential project documents in the repository.
  • Handled portfolio of initiatives to support organization's goals.
  • Increased product knowledge by staying up to date on product offerings, features and functionality.
  • Developed and implemented project tracker or calendar to meet and maintain standards.
Scrum Master , 03/2020 - 04/2021
Pepco Energy Services Carneys Point, NJ,
  • Led daily Scrum meetings, backlog refinement, sprint planning, sprint review, and sprint retrospective
    sessions to ensure smooth execution of agile projects.
  • Acted as a servant leader for multiple onshore and offshore Scrum teams, guiding them on best agile
    practices and fostering collaboration.
  • Assisted Product Owners in grooming and maintaining product backlogs, ensuring sprint readiness of user
  • Coordinated effectively with engineering, design/UX, and marketing stakeholders to ensure successful
    project outcomes.
  • Stayed current on emerging technologies and trends that could benefit production process.
  • Evaluated projects for issues, alleviating problems and distractions to meeting team goals.
  • Collaborated with the Agile Release Train Engineer to define and refine program and team backlogs and
    supported PI planning activities.
  • Fostered a safe and trusting team environment where members could raise problems without fear of blame or
    retribution, focusing on healing and problem-solving.
  • Maintained metrics to provide stakeholders with visibility into team-level progress and quality.
  • Led Agile/Scrum transformation efforts for teams developing mobile applications.
  • Coached both the Scrum Team and the Development team on self-organizing to fill intentional gaps in the
    Agile/Scrum frameworks.
  • Tracked key metrics through burn-down, burn-up, team velocity, and shared progress updates with teams and
  • Removed impediments and protected team members from interruptions and distractions to maximize productivity.
  • Identified and resolved team impediments, escalating issues to management for resolution as necessary.
  • Facilitated crucial conversations with teams to resolve conflicts and empowered delivery teams to self-govern
    and self-organize.
Scrum Master, 12/2018 - 02/2020
Pepco Energy Services Frederick, MD,
  • Effectively document and capture project business and IT requirements.
  • Coordinate and lead team meetings, including sprint planning, daily stand-up, sprint reviews, retrospectives,
    and product backlog refinement to ensure active participation and engagement from all team members.
  • Mentor the product owner and guide them to create a cohesive product vision that aligns with the needs of all
  • Facilitate constructive discussions and conflict resolution while empowering the team to self-organize.
  • Serve the team using a servant leadership approach and set an example for others to follow.
  • Assist with quick starts and release train launches using the Scale Agile Framework (SAFe) in multi-site
  • Identify and eliminate roadblocks that hinder team progress.
  • Promote a self-organizing and empowering team environment, protecting the team and establishing a safe and
    trustworthy atmosphere for raising concerns, defining solutions, and achieving milestone deliveries.
  • Guide scrum teams to develop normalized estimating techniques.
  • Monitor team morale, promote team spirit, and generate excitement about project deliverables.
  • Utilize JIRA to track team velocity, burn down charts, and sprint/release progress, and communicate this
    information effectively to the team.
  • Provide direction and coaching to encourage the adoption of good agile practices, successfully transitioning
    teams to agile methodologies.
Education and Training
Bachelor of Arts: Political Science, Expected in 05/2022
John Jay College of Criminal Justice of The City University of New York - New York, NY
Status -
English :
Full Professional:
Negotiated :
French :
Native/ Bilingual:
Negotiated :

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Resume Overview

School Attended

  • John Jay College of Criminal Justice of The City University of New York

Job Titles Held:

  • Project Coordinator
  • Scrum Master
  • Scrum Master


  • Bachelor of Arts

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