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Project Coordinator/Admin/Customer Service Representative Resume Example

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PROJECT COORDINATOR/ADMIN/CUSTOMER SERVICE REPRESENTATIVE
Summary

Smart, young, and resourceful Project Coordinator offering 2 years of experience. Successful working with customers to manage expectations and cultivate productive relationships. Hardworking, resourceful and dedicated to team successes.

Education and Training
Some College (No Degree): Business ManagementCapella UniversityCity, State
Skills
  • Project representative expertise
  • Certified Service Representative
  • Client-focused service
  • Residential customer service
  • Project organization
  • Personalized service
  • Revenue and sales projections
  • Project recruiting
  • Project lifecycle
  • Service processes
  • Project tracking
  • Project bidding
  • Crisis services coordination
  • Project management expertise
  • Customer service skills
  • Project execution coordination
  • Project documentation
  • Project strategy
  • Coordinating project schedules
  • Remodeling project management
  • Leading projects
  • Service scheduling
  • Project goals and milestones
  • Service reviews
  • Project collaboration
  • Sales projections preparation
  • Financial oversight
  • Diagnosing issues
  • Invoice generation
  • Organization
  • Team management
  • MS Office
  • Relationship development
  • Operational improvement
  • Supervision
  • Communications
  • Inventory management
  • Administrative support
  • Strong computer skills
  • Strong writing and verbal skills
  • Navigational skills
  • Updating computer records
  • Sales skills
  • Merchandising skills
  • Prioritization skills
  • Diagnostic skills
  • Great active listening skills
  • Excellent observation skills
  • Upselling skills
  • Excellent research skills
  • Sound decision-making skills
  • Natural leadership skills
Experience
Project Coordinator/Admin/Customer Service Representative04/2018 to CurrentCompany NameCity, State
  • Prepared presentations for customers and staff members detailing project scope, progress and results.
  • Oversaw adherence to project timelines and budget constraints.
  • Set project goals and schedule with owners and team members.
  • Documented all labor hours and budget expenses for project.
  • Assembled briefs and prepared PowerPoint presentations.
  • Developed quality assurance controls for design approaches.
  • Implemented procedural updates to correct deficiencies and improve operations.
  • Managed work streams for both routine and special projects simultaneously.
  • Produced status reports for customers and senior management.
  • Discussed proposals with interested parties such as vendors, contractors and facility review boards.
  • Assessed, monitored and reported on work progression.
  • Introduced change improvement plans to ensure process alignments with specific goals, methodologies and initiatives throughout management office.
  • Evaluated, monitored and reported on work progression, while ensuring all tasks were conducted in compliance and in line with man-hour budget.
  • Prioritized needs and delegated assignments in order to handle multiple projects simultaneously.
  • Maintained project schedules by managing deadlines and adjusting workflow as needed.
  • Cultivated lasting partnerships with stakeholders and created innovative strategies and functions to promote products and offerings.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Reviewed account and service histories to identify trends and issues.
Cashier/Sales Associate03/2017 to 04/2018Company NameCity, State
  • Processed returned items in accordance with store policy.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered advice.
  • Inspected items for damage and obtained replacements for customers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Processed customer payments quickly and returned exact change and receipts.
  • Assisted customers with account updates, new service additions and promotional offers.
  • Read weekly sales inserts and monitored price changes.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Trained new team members in cash register operation, stock procedures and customer service.
Cashier/Sales Associate04/2016 to 03/2017Company NameCity, State
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Worked closely with front-end staff to assist customers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Helped customers find specific products, answered questions and offered advice.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Inspected items for damage and obtained replacements for customers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Drove sales and add-on purchases by promoting specific item options to customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Processed customer payments quickly and returned exact change and receipts.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Processed returned items in accordance with store policy.
  • Assisted customers with account updates, new service additions and promotional offers.
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Resume Overview

School Attended

  • Capella University

Job Titles Held:

  • Project Coordinator/Admin/Customer Service Representative
  • Cashier/Sales Associate

Degrees

  • Some College (No Degree) : Business Management

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