Project Coordinator/Admin/Customer Service Representative Resume Example
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PROJECT COORDINATOR/ADMIN/CUSTOMER SERVICE REPRESENTATIVE
Summary
Smart, young, and resourceful Project Coordinator offering 2 years of experience. Successful working with customers to manage expectations and cultivate productive relationships. Hardworking, resourceful and dedicated to team successes.
Education and Training
Some College (No Degree): Business ManagementCapella UniversityCity, State
Skills
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Experience
Project Coordinator/Admin/Customer Service Representative04/2018 to Current7-Eleven, Inc.Rockledge , FL
- Prepared presentations for customers and staff members detailing project scope, progress and results.
- Oversaw adherence to project timelines and budget constraints.
- Set project goals and schedule with owners and team members.
- Documented all labor hours and budget expenses for project.
- Assembled briefs and prepared PowerPoint presentations.
- Developed quality assurance controls for design approaches.
- Implemented procedural updates to correct deficiencies and improve operations.
- Managed work streams for both routine and special projects simultaneously.
- Produced status reports for customers and senior management.
- Discussed proposals with interested parties such as vendors, contractors and facility review boards.
- Assessed, monitored and reported on work progression.
- Introduced change improvement plans to ensure process alignments with specific goals, methodologies and initiatives throughout management office.
- Evaluated, monitored and reported on work progression, while ensuring all tasks were conducted in compliance and in line with man-hour budget.
- Prioritized needs and delegated assignments in order to handle multiple projects simultaneously.
- Maintained project schedules by managing deadlines and adjusting workflow as needed.
- Cultivated lasting partnerships with stakeholders and created innovative strategies and functions to promote products and offerings.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Delivered high level of service and support to each customer, paving way for future business opportunities.
- Reviewed account and service histories to identify trends and issues.
Cashier/Sales Associate03/2017 to 04/20187-Eleven, Inc.Royal Oak , MI
- Processed returned items in accordance with store policy.
- Assisted with purchases, locating items and signing up for rewards programs.
- Helped customers find specific products, answered questions and offered advice.
- Inspected items for damage and obtained replacements for customers.
- Welcomed customers, offering assistance to help find necessary store items.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Processed customer payments quickly and returned exact change and receipts.
- Assisted customers with account updates, new service additions and promotional offers.
- Read weekly sales inserts and monitored price changes.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Learned roles of other departments to provide coverage and keep store operational.
- Trained new team members in cash register operation, stock procedures and customer service.
Cashier/Sales Associate04/2016 to 03/2017ChampsCity , STATE
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Worked closely with front-end staff to assist customers.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
- Trained new team members in cash register operation, stock procedures and customer service.
- Helped customers find specific products, answered questions and offered advice.
- Assisted with purchases, locating items and signing up for rewards programs.
- Inspected items for damage and obtained replacements for customers.
- Welcomed customers, offering assistance to help find necessary store items.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Drove sales and add-on purchases by promoting specific item options to customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Processed customer payments quickly and returned exact change and receipts.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Processed returned items in accordance with store policy.
- Assisted customers with account updates, new service additions and promotional offers.
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Resume Overview
School Attended
- Capella University
Job Titles Held:
- Project Coordinator/Admin/Customer Service Representative
- Cashier/Sales Associate
Degrees
- Some College (No Degree) : Business Management
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