Smart, young, and resourceful Project Coordinator offering 2 years of experience. Successful working with customers to manage expectations and cultivate productive relationships. Hardworking, resourceful and dedicated to team successes.
Education and Training
: Business Management, Expected in Capella University - Austin, TX GPA:
Skills
Project representative expertise
Certified Service Representative
Client-focused service
Residential customer service
Project organization
Personalized service
Revenue and sales projections
Project recruiting
Project lifecycle
Service processes
Project tracking
Project bidding
Crisis services coordination
Project management expertise
Customer service skills
Project execution coordination
Project documentation
Project strategy
Coordinating project schedules
Remodeling project management
Leading projects
Service scheduling
Project goals and milestones
Service reviews
Project collaboration
Sales projections preparation
Financial oversight
Diagnosing issues
Invoice generation
Organization
Team management
MS Office
Relationship development
Operational improvement
Supervision
Communications
Inventory management
Administrative support
Strong computer skills
Strong writing and verbal skills
Navigational skills
Updating computer records
Sales skills
Merchandising skills
Prioritization skills
Diagnostic skills
Great active listening skills
Excellent observation skills
Upselling skills
Excellent research skills
Sound decision-making skills
Natural leadership skills
Experience
Project Coordinator/Admin/Customer Service Representative, 04/2018 to Current 7-Eleven, Inc. – Rockledge, FL,
Prepared presentations for customers and staff members detailing project scope, progress and results.
Oversaw adherence to project timelines and budget constraints.
Set project goals and schedule with owners and team members.
Documented all labor hours and budget expenses for project.
Assembled briefs and prepared PowerPoint presentations.
Developed quality assurance controls for design approaches.
Implemented procedural updates to correct deficiencies and improve operations.
Managed work streams for both routine and special projects simultaneously.
Produced status reports for customers and senior management.
Discussed proposals with interested parties such as vendors, contractors and facility review boards.
Assessed, monitored and reported on work progression.
Introduced change improvement plans to ensure process alignments with specific goals, methodologies and initiatives throughout management office.
Evaluated, monitored and reported on work progression, while ensuring all tasks were conducted in compliance and in line with man-hour budget.
Prioritized needs and delegated assignments in order to handle multiple projects simultaneously.
Maintained project schedules by managing deadlines and adjusting workflow as needed.
Cultivated lasting partnerships with stakeholders and created innovative strategies and functions to promote products and offerings.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Evaluated customer account information to assess current issues and determine potential solutions.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Reviewed account and service histories to identify trends and issues.
Cashier/Sales Associate, 03/2017 to 04/2018 7-Eleven, Inc. – Royal Oak, MI,
Processed returned items in accordance with store policy.
Assisted with purchases, locating items and signing up for rewards programs.
Helped customers find specific products, answered questions and offered advice.
Inspected items for damage and obtained replacements for customers.
Welcomed customers, offering assistance to help find necessary store items.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Drove sales and add-on purchases by promoting specific item options to customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Processed customer payments quickly and returned exact change and receipts.
Assisted customers with account updates, new service additions and promotional offers.
Read weekly sales inserts and monitored price changes.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Learned roles of other departments to provide coverage and keep store operational.
Trained new team members in cash register operation, stock procedures and customer service.
Cashier/Sales Associate, 04/2016 to 03/2017 Champs – City, STATE,
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Worked closely with front-end staff to assist customers.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Trained new team members in cash register operation, stock procedures and customer service.
Helped customers find specific products, answered questions and offered advice.
Assisted with purchases, locating items and signing up for rewards programs.
Inspected items for damage and obtained replacements for customers.
Welcomed customers, offering assistance to help find necessary store items.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Drove sales and add-on purchases by promoting specific item options to customers.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Processed customer payments quickly and returned exact change and receipts.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Processed returned items in accordance with store policy.
Assisted customers with account updates, new service additions and promotional offers.
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School Attended
Capella University
Job Titles Held:
Project Coordinator/Admin/Customer Service Representative
