Project Coordinator Account Manager Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Career Focus
Acquire a career that will utilize my experience and qualifications and also provide me with challenge and growth opportunity.
Summary of Skills
  • Strategic planning
  • Complex problem resolution
  • Project management
  • Process development
  • Financial Reconciliation
  • Supervisory
  • Domestic and International interrelations
  • Accounts Payable/Receivables
  • HR Liason
  • Reporting
  • Billing
  • Sales
  • Account Management
  • Cold Calling
  • Customer Satisfaction
  • Business Development
Graduate University of Phoenix Phoenix, AZ Expected in 2014 Bachelors : Business Management - GPA :

Business Management

Graduate Tompkins Cortland Community College Dryden, NY Expected in 2009 Associates Degree : Focus in Business - GPA :

Chair for Customer Care Committee

Professional Experience
Securus Technologies - Project Coordinator / Account Manager
Huntsville, TX, 03/2005 - 06/2014
  • Work with Sales Manager to define and develop territory to increase new and existing sales Growth of new and existing business, primary acounts with 11-99k in revenue per year Turnover qualified leads for potential C accounts to Account Developement Representative Perform client research, prospecting, and networking Collaborate with Marketing Department for strategic positioning Attend/participate in trade shows Create and facilitate client presentations Maintain quote and order levels Prepare sales reports and forecasts Schedule program and private work for all of HVAC Performance.
  • Coordinate availability, schedules, customer concern with Sales Dept., engineers, and management.
  • Work closely with customers regarding their questions and concerns pertaining to their orders, invoices, reports, and schedules.
  • Assist department in forecasting monthly revenue.
  • Maintain department backlog and orders to schedule queue.
  • Maintain scheduling calendar and phoenix database.
  • Assist credit and collections regarding client terms and past due invoices.
  • Assist clients with hotel accommodations, travel arrangements.
  • Host witness clients in-house.
Beth Israel Deaconess Medical Center - Field Service Administrator
Lawrence, MA, 08/2009 - 2010
  • Prepare quotes and service contracts for Service Department.
  • Extensive coordination / scheduling of service contracts and projects with appropriate Service Engineers/Technicians and clients.
  • Arrangement of rental equipment for job site use.
  • Provide paperwork for scheduled jobs (including but not limited to, inspection forms, procedures, MSDS, Field Service Report forms, directions and contact information to job sites, etc.).
  • Work and maintain relationship with vendors to obtain parts availability, pricing, and purchasing.
  • Coordinate training travel and logistics for Service Personnel.
  • Work closely with Sales associates to gather information for meetings and proposals.
  • Work with internal departments for purchase orders and invoice inquiries.
  • Input Field Service Reports for billing.
  • Maintain equipment and training files for service department.
Intertek - Administrative Supervisor
City, STATE, 2005 - 2009
  • Reconcile average 1 million dollars monthly in revenue and expenses.
  • Run and prepare GL and Revenue reports through Oracle.
  • Assist management in managing 600k in expenses each month.
  • Handle all department financial issues including credit term issues and overrides, invoices, purchasing, labor charges, credit memos, internal billing, assist in a/r and a/p issues.
  • Manage office staff by providing assistance and support to seventy technicians and engineers.
  • Liaison to Human Resources Department.
  • Schedule, order supplies, assist in handling customer questions and complaints.
  • Direct contact and support to clients, sales, Centralized Billing, Credit and Collections, Engineering Dept.
  • Other general administrative office duties.
  • Supervisor over department Administrative Assistants (Staff of three).
  • Approve and track pto and vacation requests.
  • Present and process reviews.
  • Handle disciplinary actions and resolution as needed.
  • Train, coach, and assist staff in individual job duties such as oracle and lotus notes training, invoicing, clients, creating new customers in database, opening projects, report preparation and handling, selection processes, following company procedures and policies, assisting customers, quality customer service, etc.
  • Delegate work loads as necessary including cross training.
  • Build confidence, leadership, quality work ethics and habits within staff to better our company and customer experience.
  • Assist other departments as needed.

Administrative, Accounts Payable/Receivable, Monthly Reconciliation,Billing, Contracts Negotiations, Customer Service, data entry, Financial Planning, Forecasting, Financial Reporting, Human Resources, Invoicing, Leadership, Logistics, Lotus Notes, Oracle, Presentations, Processes Management, Purchasing, Quality, Research Analysis, Sales Manager, scheduling, strategic positioning, Supervisory, trade shows, travel arrangements

Additional Information
  • Interests Continuing education, family & friends, health & fitness.

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Resume Strength

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  • Personalization
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Resume Overview

School Attended
  • Graduate University of Phoenix
  • Graduate Tompkins Cortland Community College
Job Titles Held:
  • Project Coordinator / Account Manager
  • Field Service Administrator
  • Administrative Supervisor
  • Bachelors
  • Associates Degree

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