Project Coordinator Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Seeking a Product Manager position using my seven years experience in Higher Education providing support to a diverse multi-campus system of 11 ground campuses and online campus. Efficient multi-tasker managing computer systems, projects, documents, students and staff. On-site expert in student information systems, CampusVue, serving as liaison between staff and IT for troubleshooting, training, implementing upgrades and assessing functionality. Able to review and assess processes for continuous improvement. Excellent reputation for collaborating with cross-functional team members.

  • Higher Education policy and compliance
  • Operations management
  • Student information system management
  • Process improvement
  • Quality assurance
  • Project management
  • Analytical problem solving
  • Policy development
  • Data collection and data analysis
  • Technical analysis and support
  • Extremely organized and detail-oriented
  • Adaptive and deadline-oriented
Work History
General Manager, 04/2014 to Current
Fenton Family DealershipsKeene, NH,
  • Oversee daily operations and staff of 35 room hotel with hands-on proactive management style
  • Occupancy rate increased from 60% in 2015 to 80% in 2019
  • Hotel revenue increased 44% from first year of employment
  • Analyzed original business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements
  • Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems, protecting company reputation and loyal client base
  • Overhauled previous paper reservation system through execution of computer system upgrade
  • Directly manage and upkeep online reservation system and hotel website
  • Implement practices to increase accuracy and efficiency of reservation process and in turn increase customer satisfaction and sales
  • Improved accounting processes so numbers are accurate for reporting and success metrics
System Director of Registration, 01/2007 to 04/2014
National Church ResidencesJonesborough, TN,
  • Managed registrar offices of 11 ground campuses and one online campus while taking on numerous diverse roles integrated with IT, Financial Aid, Academics and Compliance
  • Managed growth of online campus enrollment of 900% in one year while maintaining university and Department of Education compliance
  • Provided conflict-resolution for issues between established ground campuses and new online campus
  • Provided student information system (CampusVue) support by acting as sole intermediary between staff users and IT
  • Oversaw implementation of new computer systems, upgrades and testing
  • Head of quality assurance committee that gives campus documents final approval for internal and external distribution
  • Created internal quality assurance audit program for student files including offsite and onsite evaluations
  • Collected and published required Department of Education reporting to students, staff and public
  • Consolidated numerous data between departments and presented metrics in monthly meetings with Campus Presidents
  • Created and conducted Registrar training program for new registrars along with cross-training other department key players
  • Implemented and monitored school and Department of Education policy and curriculum changes
  • Created, input and monitored master schedule of courses, ensuring campus offerings met prerequisite
  • Responsible for compliance of highly detailed student disclosures and enrollment agreements
  • Oversaw end of term and semester processing, including Student Academic Progress (SAP) and graduation audits
  • Supported human resources operations, including hiring, training, disciplinary action and termination in compliance with legal guidelines and requirements
  • Organized weekly department and individual staff meetings
  • Performed weekly, monthly and annual evaluations of staff
  • Coordinated and led annual meetings, organized evening events and booked accommodations
Project Coordinator, 12/2005 to 01/2007
Oracal FinishingCity, STATE,
  • Maintained project schedules from start to finish by prioritizing needs, delegating assignments and making proactive adjustments
  • Scheduled, coordinated and adjusted delivery to job sites based on progression of project through communication with contractors
  • Read blueprints to create orders, ensured orders accurate, received and delivered in timely manner
MBA: Business Administration, Expected in 08/2012
Herzing University - Milwaukee, WI,
Bachelor of Arts: Communications, Expected in 2005
University of Colorado At Boulder - Boulder, CO
  • Majored in Organizational Communications
  • Minored in Business Administration

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Resume Overview

School Attended
  • Herzing University
  • University of Colorado At Boulder
Job Titles Held:
  • General Manager
  • System Director of Registration
  • Project Coordinator
  • MBA
  • Bachelor of Arts

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