Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
Professional Summary
Certified ITIL V3 professional with 6 years of experience in IT Retail Industry and a vast knowledge of Enterprise Project Lifecycle methodology. Highly efficient in tackling and solving tough business and technical problems. Proven successful at directing change management initiatives requiring fast-paced execution.
11/2012 to 07/2013
Project Coordinator One Gas Austin, TX, INDIA
  • Conducted project kick-off meetings, defined project objectives and scope, tracked risks, assumptions, and maintained detailed project schedules using Microsoft Project.
  • Developed and maintained productive working relationships with project owners, business functions, IT developers, vendors, and other project stakeholders.
  • Conducted regular meetings, facilitated communications, ensured coordination, and cooperation among team members.
  • Planned and facilitated project review meetings to expedite requirements and resolution of project issues.
  • Guided the team on resource requirements, methodologies, tasks, dependencies, deliverables, risks, and other issues through the life of the project.
  • Established customer expectations of project scope, deliverables, procedures for project communications and dissemination of information for team members.
11/2011 to 10/2012
IT Environment Manager Accenture City, STATE,
  • Planned and executed a QA environment build with new applications and databases, virtual machines etc.
  • Planned, coordinated and validated Goldcopy creation of 5 major databases each in 6 development and test environments, with up to date data.
  • Conducted regular performance testing like smoke and regression testing with multiple test case scenarios from end to end applications.
  • Responsible for Defect Management for creating, triaging, assigning, coordinating and verifying the defects to successful closure.
  • Created and maintained architectural diagrams of the Dev/test environments in Visio.
  • Maintained regular code backfills, migrations and prioritized issue fixes of project environments accordingly to timelines.
06/2007 to 10/2011
Infrastructure Technical Support Accenture City, STATE,
Proactive Build Maintenance of Breakfix Environment along with nine other development and test environments, ensuring stability and performance. Monitored, analyzed and predicted trends for storage equipment performance, space allocation, and data growth to recommend enhancements. Responsible for organizing, coordinating, and managing projects that use the Development and Test Environments. Consult with users, management, vendors, and technicians to assess computing needs and system requirements. Plan and implement server upgrades, maintenance fixes, and vendor-supplied patches in order to improve efficiency, reliability, and performance in server environment. Monitor and test system performance and provide performance statistics and reports. Ensure system connectivity of all servers, shared software, groupware, and other applications. Monitor, analyze, and predict trends for storage equipment performance, space allocation, and data growth to recommend enhancements. Responsible for Outage management, including system upgrades, reboots, applying patches on databases, SAN migration, installation of new hardware into the Datacenter and Gold copy creation. Analyzed, planned and coordinated outages, involving hardware and software upgrades, to improve performance. Responsible for engaging, escalating and communicating with cross-functional groups within customer organizations. Responsible for Capacity and Asset Management for maintaining the Inventory system to track all the VMware Servers, Unix Servers (application and database) and Storage Recovery Incident Management Lifecycle: Incident Tracking, Detection, classification and Initial support, Incident Ownership, following ITIL best practices. Contributed significantly towards setting up of Incident Management Lifecycle Develop & standardized process for daily operations which includes: Incident Management, Problem Management, Change Management, and Configuration Management.
Expected in 2007
: Electronics and Telecommunications
Biju Patnaik University of Technology - Bhubaneswar, Orissa
Professional Affiliations
Active Directory, Analyst, AS400, Asset Management, Budgeting, business objects, Capacity Planning, Change Management, charts, hardware, concept, Configuration Management, client, Validating data, databases, database, Database Management, Disaster Recovery Planning, documentation, edge, editorial, EPOS, senior management, forms, functional, graphs, HP, DB2, Explorer, Inventory, ITIL, JBOSS, Linux, managing, meetings, MS Access, MS Excel, SharePoint, Windows, migration, Enterprise, network administration, Oracle 9, oracle, PL/SQL, organizing, predict, Project Management, Quality, Quest, reporting, Retail, routing, SAN, Servers, software troubleshooting, MS SQL Server, statistics, Strategy, system administration, Technical Support, UNIX, UNIX servers, upgrades, Visio, VM, VMs

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School Attended

  • Biju Patnaik University of Technology

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  • Project Coordinator
  • IT Environment Manager
  • Infrastructure Technical Support


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