Certified ITIL V3 professional with 6 years of experience in IT Retail Industry and a vast knowledge of Enterprise Project Lifecycle methodology. Highly efficient in tackling and solving tough business and technical problems. Proven successful at directing change management initiatives requiring fast-paced execution.
Experience
11/2012 to 07/2013
Project CoordinatorOne Gas – Austin, TX, INDIA
Conducted project kick-off meetings,
defined project objectives and scope, tracked risks, assumptions, and maintained detailed project schedules using Microsoft Project.
Developed
and maintained productive working relationships with project owners,
business functions, IT developers, vendors, and other project
stakeholders.
Conducted regular meetings, facilitated communications, ensured coordination, and cooperation among team members.
Planned and facilitated project review meetings to expedite requirements and resolution of project issues.
Guided
the team on resource requirements, methodologies, tasks, dependencies,
deliverables, risks, and other issues through the life of the project.
Established
customer expectations of project scope, deliverables, procedures for
project communications and dissemination of information for team
members.
11/2011 to 10/2012
IT Environment ManagerAccenture – City, STATE,
Planned and executed a QA
environment build with new applications and databases, virtual machines etc.
Planned, coordinated and validated Goldcopy creation of 5 major databases each in 6 development and test environments,
with
up to date data.
Conducted regular performance testing like smoke and regression testing with multiple test case scenarios from end to end applications.
Responsible
for Defect Management for creating, triaging, assigning, coordinating and
verifying the defects to
successful closure.
Created
and maintained architectural diagrams of the Dev/test environments in Visio.
Maintained
regular code backfills, migrations and prioritized issue fixes of project
environments accordingly to
timelines.
06/2007 to 10/2011
Infrastructure Technical SupportAccenture – City, STATE,
Proactive Build Maintenance of Breakfix Environment along with nine other
development and test environments,
ensuring stability and performance.
Monitored,
analyzed and predicted trends for storage equipment performance, space
allocation, and data growth
to recommend enhancements.
Responsible
for organizing, coordinating, and managing projects that use the Development
and Test
Environments.
Consult
with users, management, vendors, and technicians to assess computing needs and
system requirements.
Plan
and implement server upgrades, maintenance fixes, and vendor-supplied patches
in order to improve
efficiency,
reliability, and performance in server environment.
Monitor
and test system performance and provide performance statistics and reports.
Ensure
system connectivity of all servers, shared software, groupware, and other
applications.
Monitor,
analyze, and predict trends for storage equipment performance, space
allocation, and data growth to
recommend enhancements.
Responsible
for Outage management, including system upgrades, reboots, applying patches on
databases, SAN
migration,
installation of new hardware into the Datacenter and Gold copy creation.
Analyzed,
planned and coordinated outages, involving hardware and software upgrades, to
improve
performance.
Responsible
for engaging, escalating and communicating with cross-functional groups within
customer
organizations.
Responsible
for Capacity and Asset Management for maintaining the Inventory system to track
all the VMware
Servers,
Unix Servers (application and database) and Storage Recovery
Incident
Management Lifecycle: Incident Tracking, Detection, classification and Initial
support, Incident
Ownership,
following ITIL best practices.
Contributed
significantly towards setting up of Incident Management Lifecycle Develop &
standardized process
for
daily operations which includes: Incident Management, Problem Management,
Change Management, and
Configuration Management.
Education
Expected in 2007
: Electronics and Telecommunications Biju Patnaik University of Technology - Bhubaneswar, Orissa GPA:
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