Certified ITIL V3 professional with 6 years of experience in IT Retail Industry and a vast knowledge of Enterprise Project Lifecycle methodology. Highly efficient in tackling and solving tough business and technical problems. Proven successful at directing change management initiatives requiring fast-paced execution.
AccentureBangalore, IndiaProject Coordinator
Conducted project kick-off meetings,
defined project objectives and scope, tracked risks, assumptions, and maintained detailed project schedules using Microsoft Project.
and maintained productive working relationships with project owners,
business functions, IT developers, vendors, and other project
Conducted regular meetings, facilitated communications, ensured coordination, and cooperation among team members.
Planned and facilitated project review meetings to expedite requirements and resolution of project issues.
the team on resource requirements, methodologies, tasks, dependencies,
deliverables, risks, and other issues through the life of the project.
customer expectations of project scope, deliverables, procedures for
project communications and dissemination of information for team
AccentureVancouver, CAIT Environment Manager
Planned and executed a QA
environment build with new applications and databases, virtual machines etc.
Planned, coordinated and validated Goldcopy creation of 5 major databases each in 6 development and test environments,
up to date data.
Conducted regular performance testing like smoke and regression testing with multiple test case scenarios from end to end applications.
for Defect Management for creating, triaging, assigning, coordinating and
verifying the defects to
and maintained architectural diagrams of the Dev/test environments in Visio.
regular code backfills, migrations and prioritized issue fixes of project
environments accordingly to
AccentureBangalore, INInfrastructure Technical Support
Proactive Build Maintenance of Breakfix Environment along with nine other
development and test environments,
ensuring stability and performance.
analyzed and predicted trends for storage equipment performance, space
allocation, and data growth
to recommend enhancements.
for organizing, coordinating, and managing projects that use the Development
with users, management, vendors, and technicians to assess computing needs and
and implement server upgrades, maintenance fixes, and vendor-supplied patches
in order to improve
reliability, and performance in server environment.
and test system performance and provide performance statistics and reports.
system connectivity of all servers, shared software, groupware, and other
analyze, and predict trends for storage equipment performance, space
allocation, and data growth to
for Outage management, including system upgrades, reboots, applying patches on
installation of new hardware into the Datacenter and Gold copy creation.
planned and coordinated outages, involving hardware and software upgrades, to
for engaging, escalating and communicating with cross-functional groups within
for Capacity and Asset Management for maintaining the Inventory system to track
all the VMware
Unix Servers (application and database) and Storage Recovery
Management Lifecycle: Incident Tracking, Detection, classification and Initial
following ITIL best practices.
significantly towards setting up of Incident Management Lifecycle Develop &
daily operations which includes: Incident Management, Problem Management,
Change Management, and
Biju Patnaik University of TechnologyBhubaneswar, Orissa, IndiaElectronics and Telecommunications