Excellent at maintaining and organizing resources quickly and efficiently. Extensive communication and teamwork skills. Course work including Management, Marketing, Public Speaking, Financial and Managerial Accounting, Advertising, Human Resources and Information Systems. Great at adapting to new challenges and willingness to assume increased responsibilities. Effective listener and problem solver. Enjoy multi-tasking in fast past environments. Proficient in Word, Excel, Power Point, and social networking.
Project CoordinatorApr 2011 to Jan 1753 Endeavor Telecom － Atlanta, GA
Coordinate major customer roll-outs (installation & service projects) throughout North America and other customer initiatives.
Proactively monitor day to day SLA compliance.
Work with other internal operations departments to ensure that each project's objectives are being met.
Serve as direct and main point of contact for multiple accounts.
Effectively manage customer and internal escalations.
Responsible for customer and executive level management reporting.
Field Resource Manager/ Project CoordinatorJan 1753 to Jan 1753
Sourced, recruited and onboarded qualified contractors for a specific project.
Coordinated technician schedules and managed relationships.
Responsible for ordering materials/special tools and ensuring timely arrivals.
Quality Assurance AnalystJan 1753 to Jan 1753
Retrieve deliverables to meet customer deadlines.
Review and ensure quality of work performed.
Manage RMA's- track and locate equipment.
Track and Analyze PVC performance, develop strategies for improvement based off findings.
Service ConsultantJan 2010 to Jan 2011 Hennessy Honda － Woodstock, GA
Responsible for service reception and sales.
Monitored quality control.
Create employee schedules for service writers and valets.
Provide excellent customer service.
ServerJan 2004 to Jan 2010 Bugaboo Creek Steakhouse, Aspens Steakhouse, Tac － Kennesaw, GA
Proven multi-tasking ability with handling numerous customers and assisting other team members.
Managed many large party services including delegation to servers, kitchen, and bus staff.
On the job training of new employees and employee evaluations.
Assisted in and conducted business to business marketing.
Responsible for opening and closing procedures of the restaurant.
Top performer, won several sales competitions.
Executive AssistantJan 2000 to Jan 2004 H&E Trucking and Erosion Control － Acworth, GA
Managed all accounts receivable.
Entrusted with large deposits and cash.
Responsible for all legal paperwork, monthly EPD logs and renewal licenses.
Reviewed and managed payroll.
Data entry, filled papers, ran errands.
Bachelor of Business Administration, Management MarketingMay 2009Kennesaw State University － Kennesaw, GA
Dean's List Recipient
Hope Scholarship Recipient