Resourceful and accomplished Office Manager with extensive office operations and personnel organization expertise.
Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction.
High-energy Manager successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Focused Operations Manager successful in contract negotiation and process improvement. Remains calm and poised even in high-pressure situations. Leverages in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion.
I am a friendly, loyal and clearly dedicated individual who has an ambition to succeed in any given environment. Although I have extensive experience in the administration dept and am always up to a challenge whatever the situation. I get along well with others, while also working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer
Coordinated all department functions for team of 50 + employees.
Increased office organization by developing more efficient filing system and customer database protocols.
Promoted to Project Coordinator after 2 months of employment.
Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Successfully planned and executed corporate meetings, lunches and special events for groups of 400+ employees.
Developed and implemented company's first employee manual outlining all proper business procedures and office policies.
SC 29210 Elauwit Networks, Working for Elauwit Networks I assisted the VP of Construction in daily monitoring of 12 multimillion dollar jobs, I did all Expensify reports for tracking of corporate business cards, Approval of all invoices and tracking of payments, booked apartments for LPM, Travel arrangements, Workman's comp. & LL paperwork, Flow charts, W9 organizing for vendors, Ordering phone lines for clubhouses, Customer service, Per diems, HR, Etc.
Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Handled all media and public relations inquiries.
Served as central point of contact for all outside vendors needing to gain access to the building.
Planned meetings and prepared conference rooms.
Supplied key cards and building access to employees and visitors.Facilitated working relationships with co-tenants and building management.
Created weekly and monthly reports and presentations.
Managed the day-to-day calendar for the company's senior director.
Properly routed agreements, contracts and invoices through the signature process.
Received and screened a high volume of internal and external communications, including email and mail.
Managed daily office operations and maintenance of equipment.
Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
SC 29123 J.P. Construction, I have assisted in the daily operations of this company since the day they began doing business. My duties include but are not limited to customer service activities, HR duties, sales, payroll, filing, bid work, Blueprints, Hiring and Terminating employees and various accounting duties, coordinating safety meetings, building expense reductions, sales. To efficiently manage these tasks, I use Microsoft Office Software, thus I am highly experienced in Word and Excel. I supervised 102 employees here
Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.Dispersed incoming mail to correct recipients throughout the office.Made copies, sent faxes and handled all incoming and outgoing correspondence.Planned meetings and prepared conference rooms.
Reduced time and costs and increased efficiency by introducing new accounting procedures
Renegotiated payment terms with dozens of suppliers.
Calculated figures such as discounts, percentage allocations and credits.
Verified details of transactions, including funds received and total account balances.
Coded the general ledger and processed vendor invoice payments.
Deposited third party checks, as well as monthly reserve transfers.
Coordinated approval processes of all accounts payable invoices.
Balanced batch summary reports for verification and approval.
Researched and resolved billing and invoice problems.
Rectified escalated accounts payable issues from employees and vendors.
1050 Industrial Dr. West Columbia SC 19072 Husqvarna, I began work here as a data entry technician. I was responsible for keying in and validating the multimillion dollar inventory as it was being physically counted. The physical inventory activity was conducted on 3 shifts, each shift would complete the physical counts, turn them into me to be keyed, and then I would update the REX inventory system. After this activity was completed, I was offered a full time position as the office manager for this facility. My duties would now include overseeing customer service needs, overseeing distribution process, training in the shipping/receiving dept, training in picking and packing, time card research, teaching OSHA/safety classes, assisting in forklift class, scheduling daily plant operations, employee drug testing, office administration, along with various other administrative duties. I also worked closely with upper management to establish, collect, and report KPI metrics on a weekly basis.I supervised 322 employees here
Actively suggested operational improvements to enhance quality, improve production times and reduce costs.
Consulted welding chart specifications to select appropriate type and thickness of metal.
Helped achieve company goals by supporting production workers.
Supervised team of six skilled TIG and MIG welders, helping them fabricate weldments to dimensional tolerances.Served as mentor to junior team members.Initiated program that standardized employee training and led to increase in customer satisfaction by 12%.
101 Greystone BLVD Columbia SC 19210 Wachovia, While at Wachovia, I was responsible for call center activities were centered around customer service. On average, I would personally handle 275 calls per day. The function of my customer service activities included helping customers balance their accounts, assisting customers with opening and closing accounts, and in collecting fees associated with accounts. Each month I was there, I ranked number 1 in sales among the other people in the call center.Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified timeframes.Improved customer ratings by 27Maintained up-to-date records at all times.Addressed customer service inquiries in a timely and accurate fashion.Ran reports and supplied data to fulfill customer report requirements.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Trained staff on how to improve customer interactions.Assisted with the development of the call center's operations, quality and training processes.%.
I was a temporary employee at this time. My duties would now include overseeing customer service needs, overseeing distribution process, training in the shipping/receiving dept, training in picking and packing, time card research, teaching OSHA/safety classes, assisting in forklift class, scheduling daily plant operations, employee drug testing, office administration, along with various other administrative duties. drug testing after an accident, Hiring process, Terminating Process, Enforcing company policy, Writing company policy's, Enrolling employees for company insurance and payroll deductions. I supervised 237 3mployees here
I was employed at KMS for 2 years. While working there I was responsible for overseeing everything on the fabrication floor. I learned to spot and mig weld, Brake press operation, Calibration of machines, Inventory Control, Shipping and receiving. I also learned a lot of my HR skills here. Such as drug testing after an accident, Hiring process, Terminating Process, Enforcing company policy, Writing company policy's, Enrolling employees for company insurance and payroll deductions, I learned how to change die cuts on the machines and cut muffler guards. I supervised 47 employees here.
I started in Mita saw cutting department I then moved to picking and packing. I also learned how to do daily reports of production. I worked closely with my supervisor learning as much as I could about the plant. I was promoted to Team leader position. I then started keeping up with employee production instead of plant production. I learned how to categorize each department and each person's production level. With this information I could pinpoint which departments need to step up to make quota every month. BUNZL is where I got my first lesson in how important and costly safety is. I managed 67 employees here
Paulk Christian Academy Graduated August 2002
Customer Service, Receptionist, Retail Sales, Payroll, Sales, Hr, Operations, Office Manager, Excel, Microsoft Office, Ms Office, Accounting, Blueprints, Filing, Word, Packing, Shipping, Testing, Invoices, Arrangements, Expensify, Flow Charts, Ordering, Payments, Project Coordinator, Travel Arrangements, Inventory, Closing, In Sales, With Accounts, Quota, Calibration, Fabrication, Inventory Control, Mig, Press Operation, Shipping And Receiving, Class, Comprehensive Large Array Data Stewardship System, Forklift, Scheduling, Shipping/receiving, Teaching, Training, Office Administration, AS400, Microsoft Outlook, Outlook, Access, Billing, Clients, Collections, Credit, Dispatch, Drivers, Basis, Data Entry, Metrics, Million, Microsoft Excel, Quickbooks
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