project coordinator resume example with 14+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
An enthusiastic customer oriented professional with over 10 years of dealing with a diverse clientele. Seeking a retail position that show cases my experience in retail and customer service in order to achieve the goals of the organization.
Skills
Cash handling accuracy
Inventory control procedures
Retail loss prevention
Merchandising knowledge
Relationship selling
Superb time management
POS system operation
Outgoing personality
B2B sales and customer service
Verbal/written communication
Market research and analysis
Results-oriented
Sales expertise
Work History
01/2014 to Current
Project CoordinatorThe Shipyard – San Diego, CA,
Coordinated presentations for customers and project members detailing project scope, progress and results, keeping all entities well-informed of milestones and goals
Oversaw onboarding and mentorship, planned and executed meetings and developed project documentation
Planned and arranged meetings with external organizations and individuals, enabling all parties to meet and discuss project progress
Tracked all hours and expenses to keep project on task and within budgetary parameters
Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments
Checked compliance of company safety plan and delivered recommendations to address regulatory issues
Built strong relationships with internal and external stakeholders and devised strategies, initiatives, and events promoting products and services
Collaborated with project owners and team members to set ambitious but achievable goals
Communicated with retail team members to keep project on schedule
12/2015 to 01/2016
Sales Associate (Seasonal)Lands' End – Paramus, NJ,
Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
Applied security and loss prevention training toward recognizing risks and reducing store theft
Maintained organized, presentable merchandise to drive continuous sales
Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases
Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
Tracked stock using company inventory management software
Maintained records related to sales, returns and inventory availability
Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications
08/2007 to 12/2013
Clinical Project CoordinatorCatholic Health Initiative – Corning, IA,
Prioritized tasks and carefully managed time to consistently meet delivery dates
Managed project requirements and accomplished objectives by self-monitoring progress and promptly solving issues
Developed team communications and information for board meetings
Developed standard operating procedures and document workflows for current and future process steps
Developed and executed go-to-market plans and facilitated internal organizational readiness
Developed and executed targeted relationship and account development strategy
Communicated value and position to sales team and developed tools to support selling process
Conducted field visits and met corporate customers for business development
Managed logistics operations to meet customer expectations and financial standards and policies
Improved quality processes for increased efficiency and effectiveness
Tracked customer shipment requirements to improve customer satisfaction while increasing service efficiencies
Received incoming calls and messages and addressed or triaged phone requests
11/2004 to 04/2005
Customer Service RepresentativeFirst Financial Corporation Indiana – Sullivan, IN,
Answered customer telephone calls promptly to avoid on-hold wait times
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
Offered advice and assistance to customers, paying attention to special needs or wants
Communicated with vendors regarding back order availability, future inventory and special orders
Compiled customer feedback and recommended service delivery improvements to management
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
Provided primary customer support to internal and external customers in fast-paced environment
Educated customers on promotions to enhance sales
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
Responded to customer requests for products, services and company information
Cultivated customer loyalty, promoted repeat customers and improved sales
Education
Expected in 05/1999 to to
Business studies : Royal School Unites Kingdom - Bath, United Kingdom GPA:
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