Proactive and conscientious professional administrator offering over 15 years of experience. Committed to exceeding internal and external client expectations while subscribing to company core values. Motivated by the challenges of project administration duties such as resource coordination, client management and deliverable production. Pursuing a position of increased responsibility where I can achieve professional growth goals and continuously contribute to the overall success of the company.
Professional and mature
Dedicated team player
Strong interpersonal skills
Project CoordinatorJan 2016 to Current EBI Consulting, Inc － Burlington, MA
Aid in the facilitation of the Go/No Go Process for solicitation opportunities.
Review Requests for Proposals (RFP) and Requests for Quotations (RFQ); analyze bid requirements for federal and non-federal solicitations.
Coordinate and manage proposal milestones and schedules.
Ensure compliance of solicitation requirements within response packages.
Manage production of proposal submissions.
Perform follow-up inquiries on proposal letters sent to clients.
Manage library of marketing materials such as resumes and project descriptions/write-ups.
Conduct procurement searches using pre-defined criteria.
Organize debriefing meetings for non-selection scenarios.
Manage opportunity entries via SalesForce/FinancialForce database.
Manage opportunity/proposal tracker for Energy & Sustainability (E&S) team.
Support E&S group with project coordinator duites such as submittal review coordination, network file management, and client correspondence.
Sr. Project Administrator/Project CoordinatorJan 2008 to Jan 2016 NV5-SEBESTA － Arlington, VA
Support multiple in house and remote management and engineering staff.
Manage production of presentations, final reports, and systems manuals.
Track project submittals via Access database and client FTP sites.
Provide proposal coordination and production support.
Instrumental in company rebranding and document standardization efforts.
Assist with development of commissioning files in CxAlloy (cloud based software).
Process expenses and travel arrangements via Concur.
Project document control and file management (network and hard copy).
Resource and project meeting support; coordinate Outlook meeting invitations, capture meeting minutes and action items.
Support training/on-boarding of new administrative and engineering staff.
Assist with event planning activities.
Office supply management.
Construct and track client satisfaction surveys using Survey Monkey.
Call CoordinatorJan 2003 to Jan 2008 SER SOLUTIONS, INC － Dulles, VA
Answered an average of 100 calls a day for Telephony software clients.
Utilized Vantive ticket tracking system to open, assign and track cases.
Developed procedure guide for Call Coordinator position.
Trained new Call Coordinator employees; supervised their daily routine.
Completed monthly Customer Satisfaction Surveys and tracked client responses.
Prepared and maintained On-Call schedules for Technical Support Engineers.
Collected and reviewed TSE time sheets.
Ordered and stocked office and kitchen supplies.
Mail and UPS packages for delivery and/or pickup.
Proposal Development Training – Quality Control, 2010
Fred Pryor: “Managing Multiple Priorities, Projects, and Deadlines”, 2010; “Mistake-Free Grammar & Proofreading”, 2010
Keystone web-based training: Microsoft Excel, 2012 and Microsoft Word, 2010
First Aid, CPR, AED certified, 2016
RedVector online course - Commissioning of Building Systems, 2014
RedVector online course - Project Management: Professional Techniques, 2015