IT Lead Administrator bringing 20 years in IT project management. IT Lead Administrator offering an impressive
record of taking over troubled projects, developing new launch plans and executing to successful completion.
Determined to deliver high-quality and user-friendly products to the market as quickly as possible. Excels at boosting
performance and productivity by establishing realistic goals and enforcing deadlines. Strong communication skills in
handling meetings and communicating with business owners. Successful working with third party vendors. Very
strong working independently.
Project CoordinatorFeb 2013 to Current Enbridge Pipeline － Houston, Texas
Coordinated project management activities, resources, equipment and information Liaise with clients to identify and define project requirements, scope and objectives.
Make certain that clients' needs are met as the project evolves.
Helped prepare project proposals, time frames, schedule and budget Monitor and track project progress and handle any issues that arise.
Act as the point of contact.
Communicated project status adequately to all participants.
Used project management tools to monitor working hours, budget, plans and money spend Issue all appropriate legal paperwork.
Reported to management as needed.
Created and maintained comprehensive project documentation, plans and reports.
Network Administrator/Manager Office SupportMay 2002 to Feb 2013 The Urban Improvement Commission － Houston, Texas
Taught and administered users, maintained Windows XP professional environment, network permissions, users
accounts, passwords for company consisting of over 60 users.
Handled large array of software issues: installs, software errors, login difficulties, third party software.
Coordinated assets and managed resources to accomplish project objectives.
Managed project schedules Developed cost plans with budgets.
Coached and manage multiple teams Network Protocols Network cards Windows 10ESXI Hosts, VM Ware Virtual Servers Windows Vista,Product requirements documentation Self-directed DHCP, TCP/IP, Static IPsManaged a 6-person local IT team
Allocated resources to ongoing projects and enforcing deadlines. Added user accounts, troubleshot issues with users.
Monitored usage on the printing management system.
Collaborated with the global team to resolve IT support cases.
Prepared monthly project status updates and capital forecasts Led the design and development of software upgrades and the deployment of new services and products.
Responsible for imaging new servers using a variety of products including Rapid Deploy, HP Provisioning, and Microsoft SCCM.
Delivered detailed feature roadmaps that included action items and project targets.
Monitored alert systems for server errors to enable continued use of all machines. Inventory responsibility for all servers, replacement parts, etc.
Organized and scheduled periodic meetings with business owners Identified product problems and strengths and collected data on the customer experience.
Gathered and analyzed market information and used findings to define product strategy.
Changed permissions, added computer and user accounts, passwords; maintained Windows NT 4.0 Network, XP
professional for in house and remote sites around the world (Scotland, Germany, California, Singapore,
Massachusetts, China, Japan, Australia, England, Holland, and India).
Maintained and supported software, hardware, and network issues.
Patched periodic maintenance of servers and database.
Ran backups of database to tapes for storage.
Fielded calls from numerous countries to foreign speaking people: Ran backups of database to tapes for storage.
Fielded calls from numerous countries to servers on numerous monitors for data inconsistencies and severe
problems affecting manufacturing.
Manager/Computer TechnicianMar 1995 to Jan 1996 XL Source － Houston, Texas
Participated in rollout of new IBM software and hardware installation to UPS sites around the Southwestern
Trained others on procedures and implementation.
Used Windows operating systems and specialized IBM software.
Field work, computer repair.
Education and Training
Computer Science, Computer Science1993University of HoustonComputer Science
Computer ScienceHouston Community CollegeComputer Science