Experienced professional with expertise in customer service and project management with excellent communication and interpersonal skills. Solid ability to assimilate new concepts to meet the
demands of dynamic and diverse operational environments. Seeking a mid-level project management
position with opportunities for growth and advancement. Capable of a wide range of assertive leadership
Budgeting and forecasting
Customer relations specialist
Purchasing and procurement
Unsurpassed work ethic
Completed large scale, high profile, critical repair project ahead of schedule and under budget (2015- National Oilwell Varco).
Took over failing repair project and turned it around. Completed project with 25% profit margin (2014-National Oilwell Varco)
Routinely increased company revenue by completing projects with high profit margins. (National Oilwell Varco, 2014-2017)
Served as Interim Store Manager. During which time consistently out preformed sales plan (Tommy Bahama, 2013).
Lead sales team in very successful "Black Friday" campaign by surpassing overall sales goal by 30% (Tommy Bahama, 2012).
Numerous Supervisor Commendations for bravery, outstanding service, and crime reduction (Houston Police Department, 2004-2010).
State of Texas Resolution for Anti-Burglary Initiative, District 133, Representative Kristi Thibaut (Houston Police Department, 2010).
Assisted in relocation of displaced citizens of New Orleans following Hurricane Katrina (Houston Police Department, 2005)
Project Coordinator08/2013 to CurrentNational Oilwell VarcoHouston, TX
Initiate, monitor, and follow through to completion the repair of highly specialized Pressure Control Equipment.
Partner with various Department Supervisors to schedule all aspects of repair.
Create in process Repair Routers to identify scope, order and magnitude of work.
Identify deficiencies on Bill of Material and work with warehouse and buyer to acquire needed parts.
Schedule Third Party Witnesses based on customer needs
Develop Quality Plan to coordinate required "hold points" with Third Party witnesses
Build relationships with outside vendors to facilitate project completion
Negotiate quotes and complete purchase requisitions for outside vendor services
Develop relationships with customers to build confidence and trust.
Communicate with customers during all phases of repair through completion.
Maintain budgets and complete financial reports for multiple repair projects.
Assistant Store Manager11/2010 to 08/2013Tommy BahamaKaty, TX
Analyze the business to provide specific weekly store trends, assortment needs, and guest feedback to merchant team.
Manage individual store expenses ensuring budgetary compliance.
Ensure consistent execution of Company policies and procedures.
Manage daily payroll hours to budgeted payroll percentage
Identify and implement strategies to improve productivity Facilitate implementation of company learning/training
programs, follow-up and monitor performance to ensure transfer of learned skills on-the-job
Ensure adherence to employment policies and procedures.
Achieve sales plan through efficient planning, execution, and business analysis.
Police Officer06/2003 to 07/2010Houston Police DepartmentHouston, TX
Performed a full range of police duties necessary to enforce local, state, and federal law.
Maintained peace, protected life and property with an emphasis on community oriented policing and dispute
Performed Zero Tolerance activities in high crime/gang areas
Worked with other law enforcement agencies, fire, and EMS at emergency scenes
Obtained statements for prosecution of offenders and appears in court as a witness
Executed special projects/investigations supported by detailed computerized reports
Applied conflict management and crisis intervention techniques
Performed personal security activities.
B.A: Communication Media Writing, Videography, Audio and Video Editing Speech Communications1995University of HoustonHouston, TXCommunication Media Writing, Videography, Audio and Video Editing Speech Communications Supplemented with Media Law and Theory
Completed large high profile critical repair project ahead of schedule and under budget,
Articulate, budgets, budget, business analysis, Change Management, Coaching, interpersonal skills, Community Relations, conflict management, Conflict Resolution, Creative problem solver, crisis intervention, Client, Customer Service, Financial Analysis, Financial Planning, financial reports, Inventory Control, Law Enforcement, Leadership, Law, management skills, Mentor, Microsoft Office, Negotiation, communicator, organizational, payroll, personnel, persuasive, Police, Policies, Problem Solving, profit, Project Management, purchase requisitions, Quality, rapport, Relationship Management, Reporting, Risk Analysis, Routers, sales, sales plan, Scheduling, self-motivated, Store Manager, Supervisor, training
programs, Vendor Management, strong writing skills