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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Versatile project Manager with background successfully executing diverse projects tasks to meet deadlines. Highly skilled at communicating with colleagues, monitoring status and achieving key milestones. Enthusiastic problem solver and talented team player with superior planning and responsible decision-making skills.

Skills
  • Coaching and Mentoring
  • Recruitment and Hiring
  • Microsoft Office Suite
  • Handling Customer Complaints
  • Quality Assurance
  • Team Management and Supervision
  • Complex Problem Solving
  • Schedule Coordination
  • Project Management
  • CRM Software
  • Team Building
  • Project planning and development
  • Business process re-engineering
  • Lean / Six Sigma methodologies
  • Change Control Processes
  • Permit and License Procurement
  • Problem Solving
Work History
02/2018 to Current Project Coordinator Eaton Corporation | Denver, CO,
  • Mentored new Project Coordinators for new market rollouts.
  • Manage over 60 projects across multiple platforms, technology and locations.
  • Gathered requirements from stakeholders/ customers for ongoing projects and set expectations for installations.
  • Maintain and manage communication with stakeholders, designers, vendors.
  • Manage scope of work for installed sales with stakeholders.
  • Tracking progress, verify and validate processes/ workflow.
  • Process payments and compensations.
  • Verify and approve Change Orders.
  • Manage and resolve all issues associated with project.
  • Interface with customers and vendors to elicit requirement and offer customer satisfaction.
  • Develop strategies to help maximize profits and market share while ensuring that customers are satisfied.
  • Work with sales, public relations, and product development staff.
  • Performed duties by using tools such as Workload Planner, MS office/excel, Proprietary Project Tool, Net Term, Information Management System (IMS).
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Coordinated presentations for customers and project members to detail project scope, progress and results.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments
  • Kept projects on schedule by managing deadlines and adjusting workflows
04/2020 to 06/2021 Project Manager Control Tec | Los Indios, TX,
  • Designed floor plans, elevations, 3D perspective views and material boards for review and presentation.
  • Originated and developed creative design concepts using autoCAD and 3DS Max that exceeded client expectations.
  • Researched trends in area of green building and environmental design to incorporate into business and residential projects.
  • Led interior design across conceptual, schematic, design development and construction document phases.
  • Managed construction schedules to achieve adequate labor coverage for all projects.
  • Kept sites compliant with OSHA, federal, state and local regulations to prevent unnecessary delays.
  • Read plans and blueprints and communicated to workers.
  • Reduced costs by driving competitive subcontractor bids and effective contract execution.
  • Promoted adherence to safety policies and procedures, ensuring proper handling and operation of materials and equipment.
  • Obtained permits and worked city inspectors and workers, to ensure that building codes are met.
07/2016 to 01/2018 Delivery Manager Epam Systems Inc | Philadelphia, PA,
  • Team Lead: Managed team of 12 RF Drive Test Engineers.
  • As team lead had to plan, execute and monitor wireless(4gLTE) deployment and cell tower upgrades.
  • Balanced resources and talents to support multiple projects and operations.
  • Project Description: RF design and validation for clients.
  • Through evaluation of coverage, interferences, network challenges, and various other parameters.
  • Providing test analysis, with array of methods including benchmarking and continuous wave market level RF validation.
  • For clients like: AT&T, Samsung and Nokia.
  • Responsibilities:.
  • Evaluate test cases and schedule routes and assigned team.
  • Monitor task and team.
  • Provided support to team and ensure on time delivery.
  • Identify document process for data combination mapping, data resources and business requirement logic for back-end database.
  • Maintained all Open action items log and updated regularly.
  • Prepared UAT Plan and conducted end to end testing with users.
  • Coordinated team meeting daily with development team to escalate process.
  • Written test scripts and prepared mock up data for UAT testing Environment: MS Power BI.
06/2015 to 06/2016 Business Analyst Gallagher Bassett Nz Ltd | San Diego, CA,
  • Project Description: Research and Development of Qualcomm proprietary RF cards and mobile devices for digital/ mobile communications systems, RF propagation, CDMA legacy, OFDM, VoLTE and OTT telecommunications concepts for Apple, Samsung, LG.
  • Isolate performance issues due to network or UE.
  • And, compare performance on Qualcomm FFA & REF devices.
  • Responsibilities:.
  • Responsible for identification and analysis of new business requirements that affect legacy application.
  • Performed independent research and analysis activities and coordinated with business partners.
  • Recommended solutions regarding business process and procedures and communicated with agencies to identify and resolve information systems and data issues.
  • Documented System Design Specs for developers.
  • Facilitated Joint Application Development to identify Business Rules and documented and formatted in way that was understood by both business and technical team.
  • Prepare test plans and performed manual testing prepared for UAT testing environment.
  • Extensively used Microsoft Visio for designing user interface.
  • Used RUP methodology and worked with developers and was responsible for assigning task.
  • Maintained effective relationship with users, department staff, other contractors.
  • Achieved 91 % success in automation by analyzing claim operations, data and system issues to identify discrepancies for troubleshooting and corrective action
Education
Expected in 08/2017 Business Analysis, Project Management | Information Technology Global IT Training Institute, Dallas, TX, GPA:
Expected in 12/2016 Master of Science | Management Engineering and Applied Science George Washington University, , GPA:
Expected in 10/2013 Associate of Science | Academy/ Prince George’s Community College, Largo, MD, GPA:
Expected in 12/2012 CompTIA A | Global IT Training Institute, Dallas, TX, GPA:
Expected in 06/2008 Bachelor of Science | Industrial Design/ Motion Picture Production Abubakar Tafawa University, Bauchi, Nigeria, GPA:

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Resume Overview

School Attended

  • Global IT Training Institute
  • George Washington University
  • Academy/ Prince George’s Community College
  • Global IT Training Institute
  • Abubakar Tafawa University

Job Titles Held:

  • Project Coordinator
  • Project Manager
  • Delivery Manager
  • Business Analyst

Degrees

  • Business Analysis, Project Management
  • Master of Science
  • Associate of Science
  • CompTIA A
  • Bachelor of Science

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