Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Creative professional Project Coordinator with 4 years of experience in project management. Well-versed in all aspects of project management including over 16 years of sales and customer service relations experience. The strong ability to communicate professionally and effectively. Technical Proficiency Microsoft Office Suite Agile development methodologies Big Brother (Checking the clients modem for signal Identifying risks strength/on/off line Strategic planning CMR (Customer Managed Relationships) Social media and networks Remedy SQL(Structured Query Language) ACSR/CSR proficient Conflict resolution Help Desk Critical thinking Knowledge of the three interrelated changes, The emerging mobile digital platform, The growth of online software as a server and The growth in Cloud Computing
Skills
Microsoft Office Suite
Agile development methodologies
Big Brother (Checking the clients modem for signal Identifying risks strength/on/off line.
Strategic planning
CMR (Customer Managed Relationships)
Social media and networks
Remedy
Help Desk
SQL(Structured Query Language)
ACSR/CSR proficient
Conflict Resolutions
Critical thinking Knowledge of the three interrelated changes, The emerging mobile digital platform, The growth of online software as a server and The growth in Cloud Computing
08/2012 to CurrentProject CoordinatorFaith Technologies, Inc. | Portland, OR,
Successfully led key projects which resulted in 90% positive outcome with new business.
Planned and executed project management with prepared departmental contracts for clients approval, by defining the project deliverables and monitored status of tasks.
Reviewed and provided comments on adequacy of documents and took necessary steps to cure any deficiencies.
Drafted action plans, led meetings with department executives to review project status and proposed changes and enforced deadlines to ensure they were met on time.
Collaborated with cross-functional teams to draft project schedules and plans for time lines.
BPM (Business Process Management) Helped to improve customer service, knowledge of the new products brought to the market and the leverage of the technology.
Executed proof of concept implementations to validate product feasibility.
Served as the single point of contact for project scheduling and changes.
Developed WBS (Work Breakdown Structure) time line and other forms of media to present project progress to clients and sales team.
Partnered with Engineering Department, Construction Department, Sales Support, Survey and Design, Technical Operations to address any issues that may arise in work processes.
Problem Solving and Decision making by identifying the problem and the issues that contributed to the problem by thinking of it in three ways; Organizational, Technical and Managerial. Time Warner Cable Business Class New York, NY QC orders for AE/Sales Manager via Sales Force and process orders through CSG order entry application. Consulted Business Class clients in reference to any issues pertaining to their order and scheduling of their appointments or resolve coding errors on installations. Established familiarity with all policies and procedures Developed working liaison with Dispatch Time Warner Cable Business Class New York, NY Consulted Business Class customer with Phone, Internet and Cable issues Resolved billing questions in ACSR/CSG Established sales presentations to existing customers Created new leads for customers in Sale Force. Trained new employees on polices and procedures of the job functions.
01/1 to 01/1Customer Service RepresentativeSelect Express & Logistics | Springfield, IL, Resolved issues clients had with RR, DTV and Phone issues, by monitoring the modem to check signal levels by running a diagnostics on Big Brother. Streamlined calls for proper escalation to NHD, IT or Level 3 Assisted clients on how to rest their Modems for Phone and RR service. Reduced credits by 35% and coordinated issues with Dispatch, Foreman, and Plant to assure clients problems are resolved. Implemented customer satisfaction by 95%, by utilizing my customer service skills in listening to client. Responded to clients issues due to ongoing service problems by scheduling service calls when necessary and processed credits accordingly for service interruptions. Researched and responded to telephone and or written inquires an advised clients of services available, billing issues, pay-per-view events, rates and all other customer related issues.
10/1999 to 05/2001Assistant SupervisorBluegreen Resorts | Nashville, TN, Assisted customer service representatives on how to handle problem accounts, Digital service as well as Roadrunner. Assist supervisors with monthly reports, schedules, and meetings.
02/1996 to 12/1998Sales Assistant/Associate Retail Manager/Associate Order ProcessingAmerican Value Brands | City, STATE, Consulted with VP of Sales, District Managers and Managers on issues with the opening of new stores and products Provided on site training to 6 sales associates Spreadsheet analysis of customer volumes. Monitored multiple databases to keep track of all company inventory as well as planned and executed business shows.
Education and Training
Expected in 2013MBA | General BusinessCollege of New Rochelle, New York City, NYGPA: MBA: General Business 2013 MCNY New York City, NY GPA: GPA: 3.72 Graduated Honors Society: Sigma Beta Delta Bachelor of Arts: Liberal Arts College of New Rochelle New Rochelle, NY Liberal Arts
Affiliations
NAMIC (National Association Multi-Ethnicity in Communications)
Presentations
Established sales presentations to existing customers
Skills
Clients, Sales, Customer Service, Receptionist, Retail Sales, Scheduling, Dispatch, Sales Support, Class, Comprehensive Large Array Data Stewardship System, Helpdesk, Satisfaction, Associate, Databases, Inventory, Of Sales, Order Processing, Retail, Retail Marketing, Sales Assistant, Sales Associates, Training, And Sales, Business Process Management, Contracts, Engineering Department, Feasibility, Managerial, New Products, Operations, Problem Solving, Process Management, Progress, Project Coordinator, Project Management, Project Scheduling, Sales Team, Wbs, Coding, Liaison, Order Entry, Order Management, Process Orders, Sales Force, Sales Manager, Billing, Established Sales, Leads, New Leads, Sales Presentations, Modem, Rest, Advised Clients, Customer Service Representative, Telephone, Cmr, Csr, Employee Network, Help Desk, Microsoft Office, Ms Office, Remedy, Sales And, Sql, Strategic Planning, Telecommunications, General Business, Mba
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Resume Overview
School Attended
College of New Rochelle
Job Titles Held:
Project Coordinator
Customer Service Representative
Assistant Supervisor
Sales Assistant/Associate Retail Manager/Associate Order Processing
