Project Coordinator Resume Example
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PROJECT COORDINATOR
Summary
Offering excellent project management, multi-tasking and communication skills to coordinate multiple, concurrent projects with competing demands. Ability to make sound decisions in high-pressure settings and utilize analytical problem-solving skills to troubleshoot and resolve issues. Articulate communicator with strong customer service skills. Demonstrated track record of accomplishing projects on time and under budget over 5 years career.
Skills
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Experience
Project Coordinator | 05/2018 to 12/2019Gannett Fleming - Valley Forge , PA
- Discussed proposals with interested parties such as vendors, contractors and facility review boards.
- Set project goals and schedule with owners and team members.
- Oversaw adherence to project timelines and budget constraints.
- Managed work streams for both routine and special projects simultaneously.
- Prepared presentations for customers and staff members detailing project scope, progress and results.
- Developed quality assurance controls for design approaches.
- Implemented procedural updates to correct deficiencies and improve operations.
- Documented all labor hours and budget expenses for project.
- Produced status reports for customers and seniormanagement.
- Assembled briefs and prepared PowerPoint presentations.
- Assessed, monitored and reported on work progression.
- Maintained project schedules by managing deadlines and adjusting workflow as needed.
- Prioritized needs and delegated assignments in order to handle multiple projects simultaneously.
- Integrated project management office work plans with change implementation plan to ensure process alignment with six-phase improvement methodology and initiatives.
- Monitored and coordinated all facets of corporate events, including budget management, venue selection, transportation and entertainment.
- Evaluated, monitored and reported on work progression, while ensuring all tasks were conducted in compliance and in line with man-hour budget.
- Introduced change improvement plans to ensure process alignments with specific goals, methodologies and initiatives throughout management office.
- Arranged meetings with external organizations and stakeholders, overseeing all logistical needs for [Number] personnel.
- Wrote project documentation, facilitated meetings and managed training initiatives for team of [Number][Job Title]s.
- Coordinated with [Type] and [Type] department leads to identify and outline solutions to client-specified challenges.
- Led strategic planning sessions for site engineering, building design and construction management.
- Cultivated lasting partnerships with stakeholders and created innovative strategies and functions to promote products and offerings.
Teller Coordinator | 04/2016 to 05/2017Wells Fargo - City , STATE
- Audited teller cash drawers and maintained records of teller cash balancing.
- Promoted swift resolution of conflicts and issues between team members by listening and communicating effectively with all involved parties.
- Actively involved in helping team members meet monthly goals and improve skills through consistent mentoring and in-depth job training.
- Guided employees on policy and procedure matters.
- Ensured that all tellers were compliant in terms of federal regulations and corporate policies.
- Recruited top individuals offering talent, experience and knowledge, increasing skills set for entire team.
- Identified sales referral opportunities to meet departmental goals.
- Provided oversight of operations for teller positions to verify accuracy.
- Coached tellers on best ways to comply with internal controls, operational procedures and risk management policies.
- Attended ongoing education opportunities on company products, services and other lines of business.
- Assisted clients by making product recommendations and opening and servicing complex accounts.
- Performed complex teller transactions such as term deposits, retirement savings plan contributions and mail deposits.
- Solved complex customer-related problems to promote repeat business
- Welcomed all clients warmly and asked appropriate questions to garner information regarding needs and objectives.
- Completed operational functions for approving transactions, cash control and branch security.
- Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings by [Number]%.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Liaised between bank branches regarding best practices and operations.
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Managed customer referrals to help financial services team members capitalize on sales changes.
- Established new accounts and created memberships, resulting in increased loans and earnings for credit union.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Met or exceeded sales goals by promoting bank products and services in every interaction.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
- Acted as pivotal point of contact between bank branches regarding guidelines and practices.
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
- Verified amounts and integrity of every check or funds transfer.
- Maintained optimal financial controls by securing funds and making accurate transactions.
Manager of Business Development and Sales | 02/2015 to 03/2016EBay - City , STATE
- Oversaw inventory purchases and sales contracts to keep records current and compliant.
- Interfaced with different vendors and accounts to resolve problems in atimely manner while exceeding sales quotas and objectives.
- Held weekly one-on-one meetings to review performance, set goals and provide customized coaching.
- Devised sales and distribution strategies, and supported management model to achieve a$4M sales budget.
- Retained existing customers and substantially grew customer base, product line and sales volume.
- Devised marketing campaign, propelling new business annual profits.
- Reduced process lags, identifying, hiring and training top talent on sales strategies, best practices and protocol.
- Profiled, targeted and prospected territory within and beyond existing customer base.
- Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
- Worked closely with [Job title]s, using persuasive communication skills and customer relations expertise to close deals with [Type] clients.
- Exceeded specific team goals and resolved issues, partnering with upper management team to share and implement continuous improvements.
- Boosted revenue from $[Number] to $[Number] annually with [Brand] products.
- Supervised [Number] employees to ensure optimal productivity to drive client retention.
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
- Met with [Job title]s on [Timeframe] basis to discuss techniques for overcoming objections and closing deals.
- Secured sales targets by building successful sales teams, preparing yearly sales and marketing budgets and implementing strategic action plans.
- Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues.
- Managed and coached sales teams of up to 20, including training, goal setting, and evaluation.
- Developed and significantly grew [Type] territory over [Timeframe].
- Planned and executed in-store promotional events to increase customer engagement and sales revenues.
- Spearheaded sales meetings with staff, division president, closing coordinator and construction manager to share best practices for process improvements.
- Saved costs by effectively negotiating vendor prices, terms of sales and service agreements.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Developed creative sales and marketing strategies to assist sales team with reaching targets.
- Projected more than $[Amount] in sales during [Timeframe] and achieved [Number]% of target.
- Strengthened operational efficiencies and traceability, developing organization systems for financial records and sales reports
- Optimized sales and marketing directives by closely monitoring employee progress, reviewing regional and local markets and effectively managing inventories.
- Introduced [Software] into daily procedures to streamline [Type] tasks, resulting in [Result].
- Promoted product and service benefits through facility tours and engaging presentations.
- Actualized strategies to continuously improve customer service, company or brand visibility and [Product or Service] provided.
- Drove business development by cultivating strong supplier relationships and executing benefit-oriented sales presentations to prospects.
- Sold [Product] and service line across [Type] region.
- Created presentation materials for sales, customer relations, and management purposes.
- Led sales planning, development and account management for [Type] territory.
- Addressed sales performance issues through training and counseling, resulting in [Number]% annual sales increase.
- Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
- Increased sales impact and effectiveness, tracking metrics and marketing investments to implement continuous improvements or change management.
- Contacted customers via phone and email to explore connections, offer services and cement relationships.
- Reviewed regional markets and designed lists of potential customers to effectively assign to team of [Number] employees.
- Strengthened revenue opportunities by developing sales strategies based on industry trends and competitor analysis.
- Drove revenue and profit margins through exceptional customer service, implementing protocols and investigating sales reports for speedy resolution.
- Trained associates on cross-selling and relationship-building techniques.
- Supervised and trained [Number] employees on successful selling techniques.
- Penetrated new market areas by investigating competitor products, services and trends.
- Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
- Partnered with [Job title] to develop strategic growth plan focused on driving store brand.
- Designed protocols for [Number] employees to sell [Type] products and services worth over $[Amount].
- Updated procedures for [Task] to increase productivity and maximize [Type] sales.
- Established sales goals and strategies that contributed to increased growth in sales and profitability.
- Managed revenue strategies, sales and customer engagement tactics, increasing client base [Number]%.
- Maintained sales processes involving technical and commercial responses to customers, consultants and colleagues.
- Facilitated remarkable [Result] and [Result] with strategic leadership and [Industry] expertise.
- Leveraged trends in customer industries and marketplaces to develop value-added solutions and approaches.
- Managed and maintained client book of [Number] accounts and weekly sales records.
- Hired and motivated [Number]-member team achieving over $[Amount] in sales per year.
- Managed sales transactions with revenue stream of $[Amount] annually.
- Directed sales team on closing through combination of expertise, resources, data analysis and strategic techniques.
- Devised strategies to bolster existing customer sales which resulted in [Number]% [Timeframe] sales increase.
- Managed regional sales staff of [Number] members.
- Positively impacted business and retail functions through delivery of [Number]+ educational events per year.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Oversaw teams of up to [Number] sales representatives and collaborated with internal department heads to determine and establish goals for existing and new staff.
- Initiated non-cash marketing incentives to generate vehicle “buzz” and interest.
- Planned and developed strategies to increase sales and territory.
- Increased market share [Number]% over course of [Timeframe].
- Created and directed sales team training and development programs.
- Prepared effective [Timeframe] budgets using [Software], resulting in [Number]% decrease in spending.
- Improved profitability by developing pipeline utilizing multiple marketing channels and sales strategies.
- Boosted profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
- Recruited, hired and trained high performing sales and support team while maximizing profitability by setting performance benchmarks for customer service, cost control, revenue, [Type] and profits.
- Audited location sales performance and data trends to improve underperforming areas.
Education and Training
Birgunj Public College - - City | BBABusiness Administration And Management, 07/2005
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Resume Overview
School Attended
- Birgunj Public College
Job Titles Held:
- Project Coordinator
- Teller Coordinator
- Manager of Business Development and Sales
Degrees
- Birgunj Public College - City | BBA
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