Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Offering excellent project management, multi-tasking and communication skills to coordinate multiple, concurrent projects with competing demands. Ability to make sound decisions in high-pressure settings and utilize analytical problem-solving skills to troubleshoot and resolve issues. Articulate communicator with strong customer service skills. Demonstrated track record of accomplishing projects on time and under budget over 5 years career.

  • PowerPoint presentations
  • Stakeholder relationship management
  • Team coordination
  • Schedule oversight
  • Documentation expertise
  • Delivery management
  • Concept development
  • Proficient with [System]
  • Flow chart use
  • Project specifications
  • Team leadership
  • Report creation
  • Marketing
  • Analytics and problem resolution
  • Decision making
  • Task prioritization
  • Capacity and scalability planning
  • Schedules and milestones
  • Milestone assessment and achievement
  • Requirements gathering
  • Framework development
  • Project management
  • Team oversight
  • Conflict mediation
  • Operational support
  • Project implementation
  • Peer training
  • Vendor contracts and relationships
  • Training materials
  • Strategic planning and review
  • Program implementation
  • Excellent problem solving skills
  • Strong collaborative skills
  • Oral and written communications
  • Task estimation
  • Optimizing and performance tuning
  • Research and Development
  • Timeline management
Project Coordinator, 05/2018 - 12/2019
Gannett Fleming Valley Forge, PA,
  • Discussed proposals with interested parties such as vendors, contractors and facility review boards.
  • Set project goals and schedule with owners and team members.
  • Oversaw adherence to project timelines and budget constraints.
  • Managed work streams for both routine and special projects simultaneously.
  • Prepared presentations for customers and staff members detailing project scope, progress and results.
  • Developed quality assurance controls for design approaches.
  • Implemented procedural updates to correct deficiencies and improve operations.
  • Documented all labor hours and budget expenses for project.
  • Produced status reports for customers and senior management.
  • Assembled briefs and prepared PowerPoint presentations.
  • Assessed, monitored and reported on work progression.
  • Maintained project schedules by managing deadlines and adjusting workflow as needed.
  • Prioritized needs and delegated assignments in order to handle multiple projects simultaneously.
  • Integrated project management office work plans with change implementation plan to ensure process alignment with six-phase improvement methodology and initiatives.
  • Monitored and coordinated all facets of corporate events, including budget management, venue selection, transportation and entertainment.
  • Evaluated, monitored and reported on work progression, while ensuring all tasks were conducted in compliance and in line with man-hour budget.
  • Introduced change improvement plans to ensure process alignments with specific goals, methodologies and initiatives throughout management office.
  • Arranged meetings with external organizations and stakeholders, overseeing all logistical needs for [Number] personnel.
  • Wrote project documentation, facilitated meetings and managed training initiatives for team of [Number] [Job Title]s.
  • Coordinated with [Type] and [Type] department leads to identify and outline solutions to client-specified challenges.
  • Led strategic planning sessions for site engineering, building design and construction management.
  • Cultivated lasting partnerships with stakeholders and created innovative strategies and functions to promote products and offerings.
Teller Coordinator, 04/2016 - 05/2017
Wells Fargo City, STATE,
  • Audited teller cash drawers and maintained records of teller cash balancing.
  • Promoted swift resolution of conflicts and issues between team members by listening and communicating effectively with all involved parties.
  • Actively involved in helping team members meet monthly goals and improve skills through consistent mentoring and in-depth job training.
  • Guided employees on policy and procedure matters.
  • Ensured that all tellers were compliant in terms of federal regulations and corporate policies.
  • Recruited top individuals offering talent, experience and knowledge, increasing skills set for entire team.
  • Identified sales referral opportunities to meet departmental goals.
  • Provided oversight of operations for teller positions to verify accuracy.
  • Coached tellers on best ways to comply with internal controls, operational procedures and risk management policies.
  • Attended ongoing education opportunities on company products, services and other lines of business.
  • Assisted clients by making product recommendations and opening and servicing complex accounts.
  • Performed complex teller transactions such as term deposits, retirement savings plan contributions and mail deposits.
  • Solved complex customer-related problems to promote repeat business
  • Welcomed all clients warmly and asked appropriate questions to garner information regarding needs and objectives.
  • Completed operational functions for approving transactions, cash control and branch security.
  • Warmly welcomed customers and offered pleasant service during entire transaction, which improved satisfaction ratings by [Number]%.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Liaised between bank branches regarding best practices and operations.
  • Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
  • Managed customer referrals to help financial services team members capitalize on sales changes.
  • Established new accounts and created memberships, resulting in increased loans and earnings for credit union.
  • Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
  • Met or exceeded sales goals by promoting bank products and services in every interaction.
  • Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
  • Acted as pivotal point of contact between bank branches regarding guidelines and practices.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Verified amounts and integrity of every check or funds transfer.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
Manager of Business Development and Sales, 02/2015 - 03/2016
EBay City, STATE,
  • Oversaw inventory purchases and sales contracts to keep records current and compliant.
  • Interfaced with different vendors and accounts to resolve problems in atimely manner while exceeding sales quotas and objectives.
  • Held weekly one-on-one meetings to review performance, set goals and provide customized coaching.
  • Devised sales and distribution strategies, and supported management model to achieve a$4M sales budget.
  • Retained existing customers and substantially grew customer base, product line and sales volume.
  • Devised marketing campaign, propelling new business annual profits.
  • Reduced process lags, identifying, hiring and training top talent on sales strategies, best practices and protocol.
  • Profiled, targeted and prospected territory within and beyond existing customer base.
  • Elevated team performance via strategic planning and coaching in areas of prospecting, sales and value-added presentations.
  • Worked closely with [Job title]s, using persuasive communication skills and customer relations expertise to close deals with [Type] clients.
  • Exceeded specific team goals and resolved issues, partnering with upper management team to share and implement continuous improvements.
  • Boosted revenue from $[Number] to $[Number] annually with [Brand] products.
  • Supervised [Number] employees to ensure optimal productivity to drive client retention.
  • Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
  • Met with [Job title]s on [Timeframe] basis to discuss techniques for overcoming objections and closing deals.
  • Secured sales targets by building successful sales teams, preparing yearly sales and marketing budgets and implementing strategic action plans.
  • Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues.
  • Managed and coached sales teams of up to 20, including training, goal setting, and evaluation.
  • Developed and significantly grew [Type] territory over [Timeframe].
  • Planned and executed in-store promotional events to increase customer engagement and sales revenues.
  • Spearheaded sales meetings with staff, division president, closing coordinator and construction manager to share best practices for process improvements.
  • Saved costs by effectively negotiating vendor prices, terms of sales and service agreements.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Developed creative sales and marketing strategies to assist sales team with reaching targets.
  • Projected more than $[Amount] in sales during [Timeframe] and achieved [Number]% of target.
  • Strengthened operational efficiencies and traceability, developing organization systems for financial records and sales reports
  • Optimized sales and marketing directives by closely monitoring employee progress, reviewing regional and local markets and effectively managing inventories.
  • Introduced [Software] into daily procedures to streamline [Type] tasks, resulting in [Result].
  • Promoted product and service benefits through facility tours and engaging presentations.
  • Actualized strategies to continuously improve customer service, company or brand visibility and [Product or Service] provided.
  • Drove business development by cultivating strong supplier relationships and executing benefit-oriented sales presentations to prospects.
  • Sold [Product] and service line across [Type] region.
  • Created presentation materials for sales, customer relations, and management purposes.
  • Led sales planning, development and account management for [Type] territory.
  • Addressed sales performance issues through training and counseling, resulting in [Number]% annual sales increase.
  • Stayed current on industry trends and changes and participated in professional development opportunities to strengthen product and service knowledge.
  • Increased sales impact and effectiveness, tracking metrics and marketing investments to implement continuous improvements or change management.
  • Contacted customers via phone and email to explore connections, offer services and cement relationships.
  • Reviewed regional markets and designed lists of potential customers to effectively assign to team of [Number] employees.
  • Strengthened revenue opportunities by developing sales strategies based on industry trends and competitor analysis.
  • Drove revenue and profit margins through exceptional customer service, implementing protocols and investigating sales reports for speedy resolution.
  • Trained associates on cross-selling and relationship-building techniques.
  • Supervised and trained [Number] employees on successful selling techniques.
  • Penetrated new market areas by investigating competitor products, services and trends.
  • Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues.
  • Partnered with [Job title] to develop strategic growth plan focused on driving store brand.
  • Designed protocols for [Number] employees to sell [Type] products and services worth over $[Amount].
  • Updated procedures for [Task] to increase productivity and maximize [Type] sales.
  • Established sales goals and strategies that contributed to increased growth in sales and profitability.
  • Managed revenue strategies, sales and customer engagement tactics, increasing client base [Number]%.
  • Maintained sales processes involving technical and commercial responses to customers, consultants and colleagues.
  • Facilitated remarkable [Result] and [Result] with strategic leadership and [Industry] expertise.
  • Leveraged trends in customer industries and marketplaces to develop value-added solutions and approaches.
  • Managed and maintained client book of [Number] accounts and weekly sales records.
  • Hired and motivated [Number]-member team achieving over $[Amount] in sales per year.
  • Managed sales transactions with revenue stream of $[Amount] annually.
  • Directed sales team on closing through combination of expertise, resources, data analysis and strategic techniques.
  • Devised strategies to bolster existing customer sales which resulted in [Number]% [Timeframe] sales increase.
  • Managed regional sales staff of [Number] members.
  • Positively impacted business and retail functions through delivery of [Number]+ educational events per year.
  • Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
  • Oversaw teams of up to [Number] sales representatives and collaborated with internal department heads to determine and establish goals for existing and new staff.
  • Initiated non-cash marketing incentives to generate vehicle “buzz” and interest.
  • Planned and developed strategies to increase sales and territory.
  • Increased market share [Number]% over course of [Timeframe].
  • Created and directed sales team training and development programs.
  • Prepared effective [Timeframe] budgets using [Software], resulting in [Number]% decrease in spending.
  • Improved profitability by developing pipeline utilizing multiple marketing channels and sales strategies.
  • Boosted profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
  • Evaluated employee progress and compliance while identifying areas for additional coaching by monitoring daily performance.
  • Recruited, hired and trained high performing sales and support team while maximizing profitability by setting performance benchmarks for customer service, cost control, revenue, [Type] and profits.
  • Audited location sales performance and data trends to improve underperforming areas.
Education and Training
BBA: Business Administration And Management, Expected in 07/2005
Birgunj Public College - Nepal,

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Resume Overview

School Attended

  • Birgunj Public College

Job Titles Held:

  • Project Coordinator
  • Teller Coordinator
  • Manager of Business Development and Sales


  • BBA

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