Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Education and Training
Bachelor of Science: Pharmaceutical Sciences, Expected in 7 2014
Massachusetts College of Pharmacy and Health Sciences - Boston, MA
Pharmaceutical Sciences Healthcare Ethics, FDA and Regulatory Affairs, Statistics, Physiology/Pathophysiology, Pharmaceutical Analysis and Pharmacokinetics
Master of Healthcare Administration: , Expected in 5 2015
Suffolk University - Boston, MA
GPA: GPA: 3.8
GPA: 3.8 Research Methods, Managerial Epidemiology, Health Information Systems, Legal Environment of Healthcare, Health Policy and Health
Skill Highlights
  • Adobe LiveCycle Designer, REDCap, Visio, Access, SharePoint,
  • PowerChart, Epic, MS Word, MS Excel, MS PowerPoint, Outlook, BICS and SAS
  • Strong knowledge of third party billing and hospital billing revenue cycle
  • Fluent Russian speaker, with experience in translating 19th century literature for a
  • Harvard professor
Professional Experience
Project Consultant, 04/2013 - Current
Sap Burlington, MA,
  • Plan timescales and the resources needed for implementation Participate in committee tasked with developing and maintaining corporate standards for charge capture in coordination with the Compass project Create folders and store project documentation within SharePoint Monitor compliance with the project plan, manage risk and escalate blocking issues until effective resolution is achieved Ensure consistency with corporate standards, efficiencies and resource management Perform encounter form analysis Work with IT to determine the root cause of error Consult MGPO electronic charge capture project managers on ACD billing and clinical workflows Act as a revenue cycle subject matter expert to support system wide initiatives Maximize efficiency by developing and improving processes and procedures Demo the electronic charge capture application to outpatient facilities Provide one on one electronic charge capture application training to providers, practice managers, revenue processing managers and coordinators Ensure that accurate and complete special billing, special handling and insurance information flows over to Patcom Provide guidance on entering ICD-9 codes, CPT codes and modifiers to providers, practice managers and revenue processing coordinators Develop training material for users Train newly hired Training Specialists and Coordinators.
Unit Coordinator, 09/2012 - 04/2013
Dignity Health Goodyear, AZ,
  • Provide effective internal and external communication and ensure efficient operation of the unit Solve queries of the nurses and doctors related to administration Perform medical chart audits and request additional records on an as needed basis Enter advanced directive and living will information into the eMAR and distribute proxy paperwork Ensure that patients who have Medicare Part A and B have receive additional paperwork Perform transcription in the plan of care (i.e.
  • telemetry, lab orders, tests, vitals and restrictions) Prepare documents for EMS, dieticians, phlebotomists, radiology technicians and nurses Resolve patient placement issues with the admissions department Prepare sign out information for nurses taking report on patients Ensure that the BWH Bed Management System and QuadraMed are updated Facilitate seamless transition of patients by verifying all documentation and requirements for admission, transfer and discharge Document patient flow (admission/testing/discharge times and destinations etc.) Schedule and order tests (i.e.
  • CT, EKG and MRI) Communicate patient information to transport and testing site (precautions, IV, O2, and schedule) Prepare documents for testing sites Contact the phlebotomy department to add on tests and closely monitor the status of STAT tests Prepare paperwork for regular and STAT morning phlebotomy labs (i.e.
  • lab requisition forms, central line information and glucose finger-stick testing) Schedule follow-up appointments with PCP and update the Electronic Transition Plan Ensure that correct PCP is in the system Notify nurses which patients need a follow-up call.
Sales Project Coordinator, 04/2012 - 04/2013
Connection Appleton, WI,
  • Communicate with automotive parts stores and placing orders Manage logistics by preparing invoices, packing lists and customs declaration documentations Translate documents and manuals Perform market research.
Patient Safety Data Coordinator, 02/2011 - 03/2012
Pnc Financial Services Group, Inc. Sparta, NJ,
  • Screened patients, reviewed source documentation, interpreted data and recorded results Performed data abstraction from a variety of sources, including electronic medical records, paper medical records, scheduling tools, and SCAMP data forms Obtained query results and maintained audit binders Created quarterly and annual reports for clinic departments, credentials committee and the U.S.
  • World News Report Create folders and store project documentation within SharePoint.
  • Collected regulatory compliance percentages from various departments and updated scorecards on a monthly basis Performed data quality checks Improved data collection, entry and reporting procedures Presented audit results, which were collected by all PPSQ data coordinators, at a monthly National Patient Safety Goal (NPSG) Meeting Assigned NPSG group audit data to a team of PPSQ data coordinators, communicated changes in the data capture process, and answered questions Participated in implementation committee meetings and adjudication committee meetings Assisted in preparation for the DPH visit by identifying medical record keeping system issues and creating a detailed report that identified issues and solutions Worked with physicians to redefine measurement plans in order to ensure compliance with new PPSQ standards Worked with cardiologists to develop SCAMP forms and complex management algorithms to track clinical variables, as well as physician management decisions Assisted managers in interviewing prospective coordinators Trained and mentored new staff.
Administrative Assistant, 10/2009 - 01/2011
Baylor Scott & White Health Duncanville, TX,
  • Assisted the Course Director at Harvard Medical School in compiling course documents Collected and organized student data Shared responsibility for content and design of student performance reports Edited, formatted and submitted scientific manuscripts under the supervision of the PI Coordinated all travel arrangements, word processing, and daily handling of confidential matters Completed and ensured accuracy of forms and regulatory documents Organized and maintained all internal electronic and hard copy files Assisted with the submission of grant applications Performed library research.
Patient Observer, 05/2009 - 05/2010
Anheuser-Busch Inbev Austin, TX,
  • Assumed responsibility for constant one-on-one observation of patients who were at risk.
  • of harm to self or others (worked in burn, psychiatric, emergency, pediatric, surgical,.
  • oncology departments and many others).
  • Organized all internal files and performed general office duties.
Administrative Coordinator, 09/2007 - 01/2009
Uc Health Highlands Ranch, CO,
  • Retrieved, organized and evaluated online applications for loans Processed invoices and provided assistance in creating budget reports Communicated with finance institutions and customers with regard to credit history and eligibility Setup conference calls and meetings.
  • Assisted in word processing, purchasing orders, and coordinating travel arrangements.
Pharmacy Technician, 03/2014 - 02/2014
CVS Pharmacy City, STATE,
  • Worked with authorizations, overrides and rejections from various insurances.
  • Answered telephone calls and placed reminder calls to customers.
  • Gathered patient information for insurance and personal record purposes.
  • Verified patient information, prepared medications, and operated the cash register.
Work History
, -
Department of Medicine ,
ACD, Adobe, automotive, billing, budget, cash register, content, CPT, credit, data collection, documentation, finance, forms, general office duties, Harvard, ICD-9, Information Systems, insurance, Legal, library research, logistics, Director, Managerial, market research, meetings, Access, MS Excel, Outlook, MS PowerPoint, MS Word, phlebotomy, processes, proxy, speaker, purchasing, quality, record keeping, reporting, Research, Russian, Safety, SAS, scheduling, scientific, Statistics, supervision, telemetry, telephone, transcription, translating, travel arrangements, Visio, word processing, annual reports

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School Attended

  • Massachusetts College of Pharmacy and Health Sciences
  • Suffolk University

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  • Master of Healthcare Administration

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