progress partner resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -

Strong and Experienced leader who relays company visions and goals through outstanding communication skills. Empowering leader who promotes performance improvement, growth, and building confidence among team members. Genuine tenured leader who maintains that true positive leadership is not limited to successful organizations, but successful organizations are the products of the leaders it employs. A born leader who understands that leadership extends beyond the office walls. Leadership is a Lifestyle.

  • Supervision & Leadership
  • Training & Development
  • Team Management
  • Call Documentation
  • Analytical Problem Solver
  • Expert in internet connectivity
  • De-Escalation
08/2022 to Current
Progress Partner Dover Corporation Pearland, TX,
  • Educated, coached and mentored 10-25 new hires on systems, processes and policies required to be successful in the Internet Repair position.
  • Presented and delivered training materials, manuals, procedures and visual aids to effectively achieve organizational processes, procedures and goals.
  • Provided exceptional coaching to new hires and offered positive feedback on completed tasks/calls.
  • Created and maintained new hire class schedules for multiple teams, also maintained daily attendance.
  • Conducted classroom training educating new hires on Charter Equipment and how it functions.
  • Responsible for leading meetings via Webex for call calibrations, and end of day meetings reviewing daily trends.
  • Supported up 14 new hires via chat answering questions in regards to processes procedures and systems.
03/2022 to Current
Internet/Phone Repair Technician Ryan Herco Flow Solutions Addison, IL,
  • Asking customer questions to learn about their situation.
  • Asking probing questions to get a better idea of what might be wrong.
  • Diagnosing and providing clear advice/support on what step can be taken to solve their problem.
  • Logging information about the correspondence into the company’s system to keep a record of actions.
  • Maintaining composure and a positive attitude during difficult situations, demonstrated ability to de-escalate upset customers.
  • Updating customer account information, applying credits, opening service tickets, sending equipment, and researching any open issues on account.
03/2017 to 11/2019
Production Worker Callaway Golf Co Huntington Beach, CA,
  • Assign temporary staffing service employees to individual tasks on the line as outlined in the work order, and train them accordingly.
  • Oversee and monitor production flow on the line, trouble shoot problems, make equipment adjustments as needed, recommend and institute line improvements, and direct temporary staff labor issues to Assembly Supervisor.
  • Ensure that the completed finished product meets all specifications outlined in the Work Order and complete hourly quality checks to verify.
  • Accurately maintain all production paperwork, including recording and reconciling temporary staff labor hours, and enter production data into the computer system.
  • Communicate with other departments, such as warehouse, maintenance and quality assurance as appropriate and necessary, and keep Manager apprised of issues related to the line.
07/2015 to 10/2016
Tier 2 Customer Service Representative Ambit Energy City, STATE,
  • Consulted with customers to resolve service and billing issues.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Educated customers on special pricing opportunities and company offerings.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
07/2014 to 07/2015
Inside Sales Representative Ambit Energy City, STATE,
  • Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
  • Identified customer needs by asking questions and advising on best solutions.
  • Leveraged computer system to input customer orders and pricing information.
  • Negotiated prices, terms of sale and service agreement to close transactions.
  • Took inbound calls on headset, promoting products and services to secure new accounts.
06/2010 to 07/2012
Customer Service Representative Stauer City, STATE,
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Educated customers on special pricing opportunities and company offerings.
  • Communicated with customers to assist with order placement and offer updates on status and shipping.
  • Answered customers' questions about products, prices and availability.
Education and Training
Expected in 10/2002 to to
North Hennepin Community College - Minneapolis, MN

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Resume Overview

School Attended

  • North Hennepin Community College

Job Titles Held:

  • Progress Partner
  • Internet/Phone Repair Technician
  • Production Worker
  • Tier 2 Customer Service Representative
  • Inside Sales Representative
  • Customer Service Representative


  • GED

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