Incentive, corporate, event, and merchandise program manager who is experienced working in fast-paced environments that demand strong organizational, technical, and interpersonal skills. Highly trustworthy, ethical and discreet, committed to superior customer service, and confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful, completing projects with the ability to multi-task effectively. Demonstrated a proven ability to balance priorities; meet tight deadlines; produce superior quality; and thrive in dynamic, high-pressure environments. Extremely proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint, and Publisher) and FileMaker.
Incentive, Corporate & Special Events Contract Negotiation
Program Management Vendor Relations & Coordination
Problem Solving & Implementation Relationship Management
Strategic Planning Quality Assurance
January 2014 to Current
Performance StrategiesIndianapolis, INProgram Manager & Merchandise Director
Design, implement, and execute national and international incentive travel programs.
Oversee the development and execution of programs, customized to meet client needs and budgets, while maintaining superior customer service and fostering strong relations with clientele and all involved parties.
Design, manage, and oversee all of the merchandise reward programs at PSI.
Liaise with clients prior to program launch to identify needs, structure the design, and manage the vision and strategy of incentive travel programs Submit RFPs, create LOAs, negotiate contracts Formulate, monitor, and update budgets and program costings Build program timelines and task lists Organize logistics for facilities, entertainment, décor, menus, and transportation Arrange site inspections Work with local DMC to create and execute off site excursions and activities Assist marketing department to come up with an innovative marketing campaign to promote programs Specify staff requirements and manage staff on site Oversee entire program beginning to end and troubleshoot any issues that may arise Prepare and submit final client invoices Conduct pre and post event evaluations Conduct market research to identify program opportunities, trends, products, and pricing within the rewards and incentive industry Build tiered merchandise programs dependent on client demographics, needs, and goals Continually update all client websites Procure the finest merchandise rewards for the lowest cost and within company's set profit margin Develop and maintain vendor relationships Brettainy Kasemeyer Page 2 Key Accomplishments: Managed the first combined travel and merchandise program at PSI Managed the most successful & lucrative merchandise program at PSI Received one of the highest survey results for an incentive travel program at PSI, 4.8 on a scale of 5 Procure the finest merchandise for programs within the set 30% profit margin.
January 2012 to Current
City Securities CorporationIndianapolis, INClient Service Specialist
City Wealth Advisors and Private Client Group Assist in the development and improvement of client relations for full service independent investment firm.
Offer dedicated support to financial planners, senior associates, and executive staff by conducting research, developing presentation materials, and collaborating with multiple departments and clientele to improve overall quality and business relations.
Plan and execute all meetings, conferences, seminars, travel, and special events Perform executive level administrative support functions Manage clientele, act as liaison between clientele and firm Maintain and update client profiles, databases, and master files for new and current clients Maintain and control highly confidential information Prepare reports, financial statements, letters, documents, and memos using word processing, spreadsheet, database, and presentation software Write and implement operating procedures to ensure consistency and quality in work processes Designed, coordinated, and planned the first ever and highly successful client appreciation event for a brokerage firm within City Securities Assisted with the development and management of client spreadsheets used to enhance overall customer service by providing all relevant, highly confidential, and extremely important data in a single report for each client Liaison between clientele, advisors, and departments within the firm.
January 2011 to May 2011
Accolade of London, IncIntern
Assisted with the direction, development, planning, design, organization and execution of all meetings, events and programs, throughout duration of the internship, including: Mayor's Celebration of Diversity Awards (Mayor Ballard, Indianapolis), for 1200 guests Butler Gateway Professionals - two day event for Butler University Butler Business Scholars - All day event at Butler University Gala including a silent auction for the Indiana Coalition Against Sexual Assault, a non-profit organization Silent auction event for Partners in Housing, a non-profit organization Photo shoot to assist in marketing efforts to attract new clientele Bridal exposition.
January 2002 to January 2009
National Government ServicesMedical Policy Assistant
Planned, coordinated, and executed corporate meetings and events.
Arranged travel arrangements for Management and Contract Medical Directors Coordinated weekly meetings for MPU, distributed meeting materials, recorded and compiled meeting minutes Coordinated and executed bi-weekly meetings for 10 - 15 team members in a three state area to discuss and evaluate policy effectiveness; prepared all meeting materials and presentations and compiled meeting minutes Planned, organized and executed physician advisory committee meetings and open forum meetings three times per year for the presentation of NGS draft policies (required by CMS) in IN and KY, including the management of all catering and meeting services Assisted with the annual coordination of two nationwide appreciation events for NGS employees as a participating member of the Awards Rewards and Recognition Program team Provided professional office support to the Medical Policy Unit (MPU), with an emphasis on the implementation and publication of Medicare policies.
Created LCD summary articles for publication in NGS newsletter for monthly policy updates Developed and implemented the first Virtual Master file System for all NGS policies; used for auditing control, to meet government regulations, to assist company with green environment initiative, and to reduce costs Assisted in the development and annual review of MPU Standard Operating Procedures Participated in the redesign of policy pages for NGS Web site as a contributing member of the NGS Revitalization Team Managed electronic calendars for management and Contract Medical Directors Processed expense reports Ordered and maintained supplies.
Purdue University West Lafayette, INRetail ManagementBachelor of ScienceRetail Management