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program director resume example with 16+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Energetic Program Director dedicated to driving overall satisfaction by utilizing natural qualities and experience, increasing trusting relationships and providing long term growth and stability. Capitalizing on creative planning and operational leadership. Hardworking, punctual , results driven influencer whose passion is to embolden success. Business-conscious offering highly effective background boosting client rapport, driving budget control, coaching and mentoring. Expert at identifying and resolving issues to enhance customer satisfaction.

Skills
  • Inclusive Demeanor
  • Enthusiastic team player
  • Resource advocacy
  • Effective collaboration and interaction
  • Presentation skills
  • Mentoring and coaching
  • Training & Development
  • Advanced knowledge of software
  • Partnership development
  • Policy and procedure improvements
  • Business oversight
  • Budget coordination
  • Critical thinking
  • Conflict resolution
  • Go-to-market strategy development
  • Digital advertising
  • Innovative
  • Excellent written and verbal communicator
  • Start-up background
Experience
Program Director, 11/2019 - 02/2022
Jwt Trenton, NJ,
  • Collaborated with Secretary of State and his assistants to obtain and finalize positive coverage of program operations and objectives to reduce recidivism.
  • Provided leadership to over 150 offenders to enhance personal development. Aiding them to be the best version of themselves upon release.
  • Delivered accurate information to groups through public speaking engagements.
  • Program liaison with faculty and staff within many diverse departments.
  • Coordinated and managed major proposal processes from initiation to implementation.
  • Used sales forecasting and strategic planning to verify sales and profitability of services.
  • Drafted professional business documents, key reports and presentations for various departments and clients for employee placement.
  • Executed all clerical tasks and electronic communication utilizing microsoft word, excel, power point and multimedia platforms.
Marketing Executive, 09/2015 - 10/2019
Harris Computer Systems Albany, NY,
  • Developed and deepened customer relationships to cultivate loyal and engaged customer base.
  • Maintained a positive, obtainable pipeline and exceeded companies growth expectations that enhanced operations and promoted acquisition of new customers.
  • Made actionable and insightful recommendations for new products, extensions or enhancements.
  • Worked cross-functionally with recipe development, operations and creative teams on implementation of new ingredients, menu timelines and product launches.
  • Trained kitchen workers on culinary techniques and food handling procedures.
  • Effectively communicated with colleagues representing widely diverse points of view.
  • Executed all clerical tasks and electronic communication utilizing Sales Force, POS, Microsoft Word, Office, Excel, SAP, Outlook, Power Point and multimedia platforms
Sales Associate, 08/2010 - 09/2015
3Ds Dassault Systems Wichita, KS,
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends. Generating more than $45,000 in revenue in the first year.
  • Met customer needs and accomplished creative visions by overseeing strategic, focused campaigns.
  • Conducted market research and reported on competitors.
  • Enhanced sales volume through skilled support to both new and inactive customers.
  • De-escalated and fielded problematic customer concerns, maintaining calm, friendly demeanor, fast tracking them for problem resolution.
  • Met customer needs and accomplished creative visions by collaborating strategically focused campaigns including digital presentations and menu design.
  • Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
General Contractor, 07/2005 - 07/2010
Super Service Today Quincy, MA,
  • Installed cabinets, base cabinets and crown molding. Performed rough and finish carpentry on cabinets.
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Listened to customers to understand needs and executed optimal services.
  • Reviewed project plans and blueprints and estimating needed time and materials for commerical and residential.
  • Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
  • Eliminated project lags by inspecting work-in-progress to maintain pace, OSHA compliance and top quality control.
  • Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Promoted speedy resolution of conflicts and issues between team members and clients by listening and communicating well with involved parties.
Education and Training
Associate of Science: Social Psychology, Expected in 01/1996
-
Southeastern Louisiana University - Hammond, LA
GPA:
Status -
  • Dean's List Honoree 1996-98
  • Program Director of Best Buddies Chapter on SLU Campus

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Resume Overview

School Attended

  • Southeastern Louisiana University

Job Titles Held:

  • Program Director
  • Marketing Executive
  • Sales Associate
  • General Contractor

Degrees

  • Associate of Science

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