Program Director Resume Example

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(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Accomplished Program Director offering 31-year record of accomplishments in program development. Results-driven and innovative with excellent project management abilities. Versatile leader proficient in handling diverse functions on daily basis. Articulate and tactful with good mediation and consensus-building abilities.

Work History
Brightspring Health Services - Program Director
Burnet, TX, 08/2016 - 04/2020
  • Maintained and updated all project related documents.
  • Identified risks and developed mitigation plans.
  • Provided ongoing direction and leadership for program operations.
  • Developed Metric / SLA / ROI program from ground up, laying out framework and defining roles.
  • Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings.
  • Oversaw team of 100+ personnel focused on Service Delivery, Communication / Reporting, and Growth.
  • Improved success of program by making proactive adjustments to operations.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Addressed and resolved technical, financial and operational concerns by working with team members and directors.
  • Interacted with customers and clients to identify business needs and requirements.
  • Assisted program manager with developing budget and schedule.
Tangoe - Service Delivery Manager
Indianapolis, IN, 06/2016 - 08/2016
  • Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
  • Maintained in-depth knowledge of local-area service market, applying data on competition and service areas to enhancing commercial outreach efforts.
  • Interfaced effectively with key accounts, answering questions and delivering exceptional service.
  • Served as primary interface for onboarding new personnel, providing educational resources on service delivery policies and establishing scheduling calendars.
  • Facilitated completion of deliveries and verified all documentation.
Rent-A-Center Inc. - Account Delivery Manager
Syracuse, NY, 08/2008 - 03/2016
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Microsoft tools.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Microsoft Corporation - Account Delivery Executive
Phoenix, AZ, 05/1989 - 08/2008
  • EDS was purchased by HP in August 2008.
  • Delivered critical input for Request for Proposal solutions and Orals delivery of many new logo deals
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Led on-site delivery teams in delivery of infrastructure projects, resulting in improved end-user services.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Developed team communications and information for internal-team and external-client meetings.
  • Worked with a diverse group of customers to understand needs and provide valuable services.
  • Resolved critical problems, improved operations and provided exceptional client support.

    Used Google Sheets to develop multi-client SLA / ROI / Performance Tracking tool

    3-Time Bronze Medalist at Age Group Triathlon World Championships

  • Employee relationship
  • Career pathing / Mentoring
  • Understanding of human resources
  • Strategic leadership
  • Customer service experience
  • Effective leader
  • Program Development and Management
  • Administration Knowledge
  • Budgeting
  • Scheduling
  • Staff Management
  • Program Leadership
  • Communications
  • Business operations
  • MS Office, Google Suite (Slides Expert)
  • Problem resolution
  • Supervision
  • Project organization
  • Customer service
  • Relationship development
Austin Peay State University Clarksville, TN, Expected in 06/1988 Bachelor of Science : Computer Science / Business Administration - GPA :
  • Graduated with 3.3 GPA
  • Elected Captain of Cross Country Team
  • All-OVC First Team - Cross Country

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Resume Overview

School Attended
  • Austin Peay State University
Job Titles Held:
  • Program Director
  • Service Delivery Manager
  • Account Delivery Manager
  • Account Delivery Executive
  • Bachelor of Science

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