Program/Client Engagement Manager Resume Example Cognizant Technology Solutions

PROGRAM/CLIENT ENGAGEMENT MANAGER

Professional Summary

Proficient [Job Title] delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in [Skill], [Skill] and [Skill]. Determined and responsible [Job Title] with more than [Number] years of success boosting efficiency and streamlining procedures for [Type] groups. Focused on smoothly overseeing financial, personnel and operational facets. Effectively balance targets with resources and optimize long-term success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proactive [Job Title] produces high-quality [Area of expertise] work by applying determination and attention to detail. Performance-oriented and enterprising leader with organized nature and analytical problem-solving approach. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Accomplishments

Supervised team of [Number] staff members.
Collaborated with team of [Number] in the development of [Project name].

Skills

Project manager supervision
Client Engagement
Business process re-engineering
Change Control Processes
Project Management

Stakeholder engagement
Project planning and development
Team building
Systems Installation, Configuration, and Upgrading
Software Development Lifecycle

Work History

Program/Client Engagement Manager, 01/2016 to Current
Cognizant Technology Solutions – Teaneck, NJ

Developed and followed baseline project plan and milestones for task completion.
Implemented actions to mitigate risk by developing contingency and avoidance strategies.
Met with manager weekly to provide detailed project report and milestone updates.
Produced quality standards, checklists, report templates and processes.
Managed risk, investigated solutions and established project recovery plans.
Provided team with coaching and direction.
Led team of [Number] employees for critical [Type] project.
Set up and managed team meetings.
Produced [Type] and [Type] reports each [Timeframe], updating customers and senior leaders on progress and roadblocks.
Managed and motivated project teams to promote collaboration and keep members on-task and productive.
Enforced alignment of project strategy with business objectives and made modifications to promote efficient project completion.
Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.

Director, PMO, 01/2016 to Current
Cognizant Technology Solutions – Teaneck, NJ

Delegated assignments based on site plans, project needs and knowledge of individual team members.
Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning.
Managed teams to guarantee successful supply chain pipeline for markets.
Developed and maintained positive relationships with employees.
Directed staff of [Number] personnel and managed budget totaling $[Amount] annually.
Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
Optimized processes and supervised [Number] employees, including overseeing administration, budgeting, sales and scheduling protocols.

Project Manager, 06/2007 to 01/2016
KBACE Technologies – Nashua, NH

Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
Developed implementation methodologies to rein in project costs while meeting key milestones.
Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
Oversaw projects for [Industry] by planning, designing, [Task] and scheduling.
Headed [Number] project teams specializing in [Type] and [Type] activities.
Developed [Number] executive presentations and reports to facilitate project evaluation and process improvement.

IT Supervisor, 06/2006 to 06/2007
Schenker DB – Essen , Germany

Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Oversaw and optimized work of [Number][Job title]s performing high-quality [Type] work.
Set overall vision and provided team leadership.
Prepared and managed work schedules, vacation and sick time accurately on [Timeframe] basis.
Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
Interviewed, hired and trained new employees for [Job title] position.
Identified individual employee's unique work styles and adapted management methods.

Education

Bachelor of Science: Computer Science, 05/1980
Kean University - Union, NJ

Resume Overview

Companies Worked For:

Cognizant Technology Solutions
KBACE Technologies
Schenker DB

School Attended

Kean University

Job Titles Held:

Program/Client Engagement Manager
Director, PMO
Project Manager
IT Supervisor

Degrees

Bachelor of Science : Computer Science , 05/1980

Program/Client Engagement Manager Resume Example

Resume Score: 80%

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