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Program/Client Engagement Manager Resume Example

Resume Score: 80%

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PROGRAM/CLIENT ENGAGEMENT MANAGER
Professional Summary

Proficient [Job Title] delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in [Skill], [Skill] and [Skill]. Determined and responsible [Job Title] with more than [Number] years of success boosting efficiency and streamlining procedures for [Type] groups. Focused on smoothly overseeing financial, personnel and operational facets. Effectively balance targets with resources and optimize long-term success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proactive [Job Title] produces high-quality [Area of expertise] work by applying determination and attention to detail. Performance-oriented and enterprising leader with organized nature and analytical problem-solving approach. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Accomplishments
  • Supervised team of [Number] staff members.
  • Collaborated with team of [Number] in the development of [Project name].
Skills
  • Project manager supervision
  • Client Engagement
  • Business process re-engineering
  • Change Control Processes
  • Project Management
  • Stakeholder engagement
  • Project planning and development
  • Team building
  • Systems Installation, Configuration, and Upgrading
  • Software Development Lifecycle
Work History
Program/Client Engagement Manager, 01/2016 to Current
Cognizant Technology Solutions – Teaneck, NJ
  • Developed and followed baseline project plan and milestones for task completion.
  • Implemented actions to mitigate risk by developing contingency and avoidance strategies.
  • Met with manager weekly to provide detailed project report and milestone updates.
  • Produced quality standards, checklists, report templates and processes.
  • Managed risk, investigated solutions and established project recovery plans.
  • Provided team with coaching and direction.
  • Led team of [Number] employees for critical [Type] project.
  • Set up and managed team meetings.
  • Produced [Type] and [Type] reports each [Timeframe], updating customers and senior leaders on progress and roadblocks.
  • Managed and motivated project teams to promote collaboration and keep members on-task and productive.
  • Enforced alignment of project strategy with business objectives and made modifications to promote efficient project completion.
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
Director, PMO, 01/2016 to Current
Cognizant Technology Solutions – Teaneck, NJ
  • Delegated assignments based on site plans, project needs and knowledge of individual team members.
  • Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning.
  • Managed teams to guarantee successful supply chain pipeline for markets.
  • Developed and maintained positive relationships with employees.
  • Directed staff of [Number] personnel and managed budget totaling $[Amount] annually.
  • Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
  • Optimized processes and supervised [Number] employees, including overseeing administration, budgeting, sales and scheduling protocols.
Project Manager, 06/2007 to 01/2016
KBACE Technologies – Nashua, NH
  • Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
  • Developed implementation methodologies to rein in project costs while meeting key milestones.
  • Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
  • Oversaw projects for [Industry] by planning, designing, [Task] and scheduling.
  • Headed [Number] project teams specializing in [Type] and [Type] activities.
  • Developed [Number] executive presentations and reports to facilitate project evaluation and process improvement.
IT Supervisor, 06/2006 to 06/2007
Schenker DB – Essen , Germany
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Oversaw and optimized work of [Number][Job title]s performing high-quality [Type] work.
  • Set overall vision and provided team leadership.
  • Prepared and managed work schedules, vacation and sick time accurately on [Timeframe] basis.
  • Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
  • Interviewed, hired and trained new employees for [Job title] position.
  • Identified individual employee's unique work styles and adapted management methods.
Education
Bachelor of Science: Computer Science, 05/1980
Kean University - Union, NJ
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Cognizant Technology Solutions
  • KBACE Technologies
  • Schenker DB

School Attended

  • Kean University

Job Titles Held:

  • Program/Client Engagement Manager
  • Director, PMO
  • Project Manager
  • IT Supervisor

Degrees

  • Bachelor of Science : Computer Science , 05/1980

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