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Program Case Manager Resume Example

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PROGRAM CASE MANAGER
Professional Profile
Seasoned Case Manager specializing in situational assessments, conflict resolution and effective communication. Compassionate social services professional and active listener dedicated to working tirelessly with clients to help them resolve their barriers and thrive on their own.
Qualifications
  • Bilingual, fluent in English and Spanish, ability to read and write
  • Office Management
  • Teambuilding & Supervision
  • Staff Development & Training
  • Policies & Procedures Manuals
  • Leadership Skills
  • Report & Document Preparation
  • Spreadsheet & Database Creation



  • Inventory Management
  • Conflict Resolution
  • Records Management
  • Meeting & Event Planning
  • Organizational Skills 
  • Critical thinking skills
  • Program coordination
  • Decision-making strength


Relevant Experience
  • Served 100+ program participants obtain employment, GED, and certificated training. 
  • Initiated and managed E.A.R.N and Work Ready Programs, incorporating innovative technology with class curriculum for greater training & employment opportunities
  • Conducted activities for a balanced program of instruction, demonstration, and work time that provided participants with opportunities to observe, question, and investigate.
  • Established clear objectives for all lessons/projects and communicated with participants, achieving a total understanding of the program and overall lass expectations.
Professional Summary
Forward-thinking Case Manager with over 8 years of progressive experience in Training & Employment. Resourceful case manager and team leader with detail-oriented and leadership experience.
Experience
Program Case Manager01/2011 to CurrentCompany NameCity, State
  • Interview program participants to determine their employment goals and outcomes
  • Screened participants and employers for appropriate job match
  • Assisted, supported, encouraged and motivated participants through the training and employment process
  • Established relationships with area employers and organizations, through marketing of the EARN Program, that will provide ongoing opportunities of employment for program participants
  • Conducted workshops: interviewing techniques, resume writing, salary negotiation and proper use of social media
  • Managed participant's files to state requirements
  • Case notes, special allowances, time sheets, and employment information.
Program Manager01/2008 to 01/2011Company NameCity, State
  • Managed program to ensure that implementation and prescribed activities were carried out in accordance with specified objectives
  • Assisted subordinates and supervisors in identifying and resolving problem, planned, developed methods and procedures for implementing program
  • Directed and coordinated program activities, maintained program records and produced reports for WIA/LMC and facilitated Direct Services Team meetings Selected personnel according to experience in area with which program was concerned, such as social and public welfare, education, economics and public relations Restructured and improved required performance measure
  • Conferred with staff to explain program and individual responsibilities for functions and phases of program
  • Directed activities concerned with implementation and carrying out objectives of program
  • Reviewed reports and records of activities to ensure progress was being accomplished toward specified program objective excellent track record of program documentation per BETP guidelines
  • Prepared program reports for superiors and maintained close personal contact with all customers and business partners.
Data Administrator/Retention Career Coach*Program Manager assistant01/2008 to 01/2008Company NameCity, State
  • Entered 120+ time sheets weekly basis, alphabetic, numeric and symbolic data from source documents into computer, using data entry device, such followed format displayed on screen.
  • Compiled, sorted and verified accuracy of data to be entered, kept records of work completed, coordinated physical changes to computer data bases
  • Counseled and aided individuals and families requiring assistance of social service agency
  • Secured information, such as medical, psychological and social factors contributing to client situations
  • Maintained close personal contact with customers and assisted with remediation barriers
  • Collected information and made judgments through observation, interview and review of documents
  • Wrote case notes containing descriptive, analytical and evaluative content
  • Successfully managed a 75 program participant caseload for job retention
  • Assisted in the Business Center that produced copied and collated forms and marketing materials
  • Supported and facilitated organization and ancillary services for 10+ professional and guest trainers in support of 406+ client participants on an annual basis.
Front Desk Receptionist01/2008 to 01/2008Company NameCity, State
  • Served as an executive assistant to the management team, handled a busy phone system, functioned as primary liaison to customers and ensured a consistently positive customer experience
  • Received callers at establishment, determined nature of business and directed callers to destination, directed callers to destinations
  • Typed memos, correspondence, reports and other documents, and issued visitor's passes when required.
  • Answered inquiries from persons entering establishment Provided information regarding activities and location of departments, offices and employees within organization
  • Performed variety of clerical duties and other duties pertinent to establishment.
Education
Associate of Applied Science: Business Management2007Delaware County Community CollegeCity, State, United States
Graduated GPA: 3.80 
Dean's List Honors GPA: 3.50
Obtained a Human Resources Management Certification GPA: 4.0

Additional Information
  • Honors and Awards Community Action Association of Pennsylvania  2011 Self-Sufficiency Award Keystone Education Yields Success 2008
  • Commonwealth of Pennsylvania the House of Representatives Citation Received an achievement award for success and overcoming challenges
Skills

Microsoft Office, Team Building, Time Management, Great Organizational Skills, Goal Setting and Implementation



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Resume Overview

School Attended

  • Delaware County Community College

Job Titles Held:

  • Program Case Manager
  • Program Manager
  • Data Administrator/Retention Career Coach*Program Manager assistant
  • Front Desk Receptionist

Degrees

  • Associate of Applied Science : Business Management 2007

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