Seasoned Case Manager specializing in situational assessments, conflict resolution and effective communication. Compassionate social services professional and active listener dedicated to working tirelessly with clients to help them resolve their barriers and thrive on their own.
Qualifications
Bilingual, fluent in English and Spanish, ability to read and write
Office Management
Teambuilding & Supervision
Staff Development & Training
Policies & Procedures Manuals
Leadership Skills
Report & Document Preparation
Spreadsheet & Database Creation
Inventory Management
Conflict Resolution
Records Management
Meeting & Event Planning
Organizational Skills
Critical thinking skills
Program coordination
Decision-making strength
Relevant Experience
Served 100+ program participants obtain employment, GED, and certificated training.
Initiated and managed E.A.R.N and Work Ready Programs, incorporating innovative technology with class curriculum for greater training & employment opportunities
Conducted activities for a balanced program of instruction, demonstration, and work time that provided participants with opportunities to observe, question, and investigate.
Established clear objectives for all lessons/projects and communicated with participants, achieving a total understanding of the program and overall lass expectations.
Professional Summary
Forward-thinking Case Manager with over 8 years of progressive experience in Training & Employment. Resourceful case manager and team leader with detail-oriented and leadership experience.
Experience
Program Case Manager01/2011 to CurrentPathStone Corporation/EARN CenterExton, PA
Interview program participants to determine their employment goals and outcomes
Screened participants and employers for appropriate job match
Assisted, supported, encouraged and motivated participants through the training and employment process
Established relationships with area employers and organizations, through marketing of the EARN Program, that will provide ongoing opportunities of employment for program participants
Conducted workshops: interviewing techniques, resume writing, salary negotiation and proper use of social media
Managed participant's files to state requirements
Case notes, special allowances, time sheets, and employment information.
Program Manager01/2008 to 01/2011Henkels & McCoyCoatesville, PA
Managed program to ensure that implementation and prescribed activities were carried out in accordance with specified objectives
Assisted subordinates and supervisors in identifying and resolving problem, planned, developed methods and procedures for implementing program
Directed and coordinated program activities, maintained program records and produced reports for WIA/LMC and facilitated Direct Services Team meetings Selected personnel according to experience in area with which program was concerned, such as social and public welfare, education, economics and public relations Restructured and improved required performance measure
Conferred with staff to explain program and individual responsibilities for functions and phases of program
Directed activities concerned with implementation and carrying out objectives of program
Reviewed reports and records of activities to ensure progress was being accomplished toward specified program objective excellent track record of program documentation per BETP guidelines
Prepared program reports for superiors and maintained close personal contact with all customers and business partners.
Data Administrator/Retention Career Coach*Program Manager assistant01/2008 to 01/2008Henkels & McCoyCoatesville, PA
Entered 120+ time sheets weekly basis, alphabetic, numeric and symbolic data from source documents into computer, using data entry device, such followed format displayed on screen.
Compiled, sorted and verified accuracy of data to be entered, kept records of work completed, coordinated physical changes to computer data bases
Counseled and aided individuals and families requiring assistance of social service agency
Secured information, such as medical, psychological and social factors contributing to client situations
Maintained close personal contact with customers and assisted with remediation barriers
Collected information and made judgments through observation, interview and review of documents
Wrote case notes containing descriptive, analytical and evaluative content
Successfully managed a 75 program participant caseload for job retention
Assisted in the Business Center that produced copied and collated forms and marketing materials
Supported and facilitated organization and ancillary services for 10+ professional and guest trainers in support of 406+ client participants on an annual basis.
Front Desk Receptionist01/2008 to 01/2008Henkels & McCoyCoatesville, PA
Served as an executive assistant to the management team, handled a busy phone system, functioned as primary liaison to customers and ensured a consistently positive customer experience
Received callers at establishment, determined nature of business and directed callers to destination, directed callers to destinations
Typed memos, correspondence, reports and other documents, and issued visitor's passes when required.
Answered inquiries from persons entering establishment Provided information regarding activities and location of departments, offices and employees within organization
Performed variety of clerical duties and other duties pertinent to establishment.
Education
Associate of Applied Science: Business Management2007Delaware County Community CollegeMedia , PA, United States
Graduated GPA: 3.80
Dean's List Honors GPA: 3.50
Obtained a Human Resources Management Certification GPA: 4.0
Additional Information
Honors and Awards Community Action Association of Pennsylvania 2011 Self-Sufficiency Award Keystone Education Yields Success 2008
Commonwealth of Pennsylvania the House of Representatives Citation Received an achievement award for success and overcoming challenges
Skills
Microsoft Office, Team Building, Time Management, Great Organizational Skills, Goal Setting and Implementation
