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program associate resume example with 8+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Work History
to

Review and Credentialing Department ,
to

Customer Support Department ,
Professional Summary
High-achieving Program Analyst possessing excellent communication, organizational, and analytical capabilities. Devises innovative solutions to resolve business and technology challenges.
Skills
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Work History
09/2014 to Current
Program Associate Summer Search Seattle, WA,
  • Work as a team member to ensure the efficient and effective operations of the Council's strategic goals and objectives.
  • Utilize data maintained in the Customer Service Information Management Systems (CIMS) to monitor the status of applications, identify trends and to make product and credentialing process improvements.
  • Review initial files based on credentialing guidelines and issue an award or denial decision.
  • Review renewal files to make sure all requirements are met.

08/2013 to 09/2014
Program Associate Summer Search Allston, MA,
  • Handle customer inquiries both telephonically and by email.
  • Work with and across teams to develop and maintain a cohesive, collaborative team relationship.
  • Acted as the department's "go-to" person for challenging calls and as the primary mentor for new employees.
  • Received the 2013 Staff Recognition award for strong attention to detail, exemplary customer service, and a team-player attitude.

07/2011 to 04/2012
Clinical Nursing Student MOSES H. CONE MEMORIAL HOSPITAL / CONE HEALTH City, STATE,
  • Implement measures to promote a safe environment for each patient/resident.
  • Know the infection control, safety, fire, and emergency procedures of the health care organization.
  • Identified weaknesses and areas for improvement.
  • Document patient/resident assessments or observations, the care provided to the patient/resident, and the patient's/resident's response to that care.
  • Provide care to assigned patient(s)/resident(s) without discrimination and treat each patient/resident with courtesy, respect, and with full recognition of dignity and individuality.

Education
Expected in 2013
BACHELOR OF ARTS: LIBERAL STUDIES - RACE, CLASS, AND CULTURE
North Carolina Agricultural and Technical State University - Greensboro, NC
GPA:
Affiliations
Emphasis in Healthcare 2013 Mental and Physical Health committee Co-Chair of the Alpha Mu Chapter of Delta Sigma Theta Sorority Inc. Member of Minority Association of Pre-Medical Students

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Resume Overview

School Attended

  • North Carolina Agricultural and Technical State University

Job Titles Held:

Degrees

  • BACHELOR OF ARTS

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